Danielle Mays
Ridgeley,WV
Summary
My current position in program management oversees daily operation tasks, contract responsibilities for GWAC vehicles and forecasting pipelines. Previous work experience in customer service, mental health services, and State/Federal project management. Management experience with clients, databases, and communications with stakeholders. Building metric reports, presentations, and SOP workflows.
Overview
8
8
years of professional experience
Work History
Deputy Program Manager
IBM
12.2021 - Current
- Performs daily administrative contract tasks to achieve program objectives
- Builds metric reports and presentations requested by stakeholders.
- Managing repository for confidential documentation, used for future recompetes
- Oversees GWAC contract vehicles and quarterly financials for contractual compliance.
- Conducts operational support by creating SOPs and policy changes to streamline workflow.
- Responsible for research of opportunity forecasting pipelines for Assisted Acquisition Services (AAS), resulting in business growth.
- Versed in Salesforce, Outlook, Lotus Notes, Slack, Microsoft applications, Monday.com, Google applications etc.
- Responsible for daily communications with internal stakeholders, tracking live opportunities for business growth.
- Attends events, conferences, and training within government or industry
- Detailed notes taking for events, conferences, and training.
- Continuing to also perform Contract Specialist responsibilities
Contract Specialist
IBM
09.2019 - 12.2021
- Responsible for daily communications with internal stakeholders, tracking live opportunities for business growth.
- Performs financial data analytics including invoicing, discrepancies, CAF accuracy, and Task Order budgeting with modification reporting
- Makes quarterly payment of Contract Access Fees (CAF) to government
- Reviews and creates validations of financial information for Close out.
- Analyzes released opportunity scopes
- Responsible for daily tracking of internal opportunity distributions, bid status, and win/loss status within all internal and external correspondence.
- Submit major contract Market Research/RFI/RFPs
- Assists in tracking all modifications for opportunities being pursued
Court Reporter
Social Security Administration- Stratcomm 3rd Party Services
03.2019 - 09.2019
- Ensured all documentation was signed and compliant
- Transcribed complete and verbatim transcript of each hearing with electronic records
- Typing speed of 75 words a minute
- Coordinated with Magistrates to complete all packages for denial or approval
- Provided clients with resources for law services, obtaining an appeal, or extension.
Program Coordinator- Continuum of Care & PATH
State of Maryland-Allegany County Health Department
09.2017 - 01.2019
- Coordinated all aspects of both programs (Continuum of Care & PATH)
- Budgeted Federally granted money for programs
- SOAR trained
- Reviewed, updated, and validated client information in Federal systems
- Maintained waitlist for available housing
- Ensured compliance with Federal and State laws, resulting in top scores for the county.
- Assisted clients with obtaining stable housing, utilities, mental health services, and community resources
- Maintained excellent documentation repository for yearly federal audit and quarterly reviews
Education
Bachelor of Arts - Psychology
West Virginia University
Morgantown, WV05.2015
Bachelor of Arts - Multi-disciplinary studies; Business Administration, Communication, and Public Relations
West Virginia University
Morgantown, WV05.2018
Skills
- Excellent networking and client relations
- Knowledge of Government contracts
- Administrative research
- Financial Analysis
- Data Analysis
- Database Management
- Agile trained
- Proficient in Microsoft Office Applications
- Salesforce, Slack, Mondaycom, etc
- Opportunity forecasting
- Metrics and data reports
- Program/ Project Management
Timeline
Deputy Program Manager
IBM
12.2021 - Current
Contract Specialist
IBM
09.2019 - 12.2021
Court Reporter
Social Security Administration- Stratcomm 3rd Party Services
03.2019 - 09.2019
Program Coordinator- Continuum of Care & PATH
State of Maryland-Allegany County Health Department
09.2017 - 01.2019
Bachelor of Arts - Multi-disciplinary studies; Business Administration, Communication, and Public Relations
West Virginia University
Bachelor of Arts - Psychology
West Virginia University
Similar Profiles
RAJKUMAR PRAJKUMAR P
Azure Devops Engineer at IBMAzure Devops Engineer at IBM
Ebony McRaeEbony McRae
Technical Chat Support Specialist at IBMTechnical Chat Support Specialist at IBM
Vinothkumar KVinothkumar K
Technical EWM, S/4 Hana, CDS,RAP at IBMTechnical EWM, S/4 Hana, CDS,RAP at IBM
Amit LingeAmit Linge
Offshore Delivery Lead at IBMOffshore Delivery Lead at IBM
Micheal Mallow IIIMicheal Mallow III
Material Handler at WebstaurantStoreMaterial Handler at WebstaurantStore