Danielle M Buchannon
BIRMINGHAM,Alabama
Summary
Hardworking employee with customer service, multitasking, and time management abilities. Devoted to giving every customer a positive and memorable experience. Customer-oriented store manager offering several years of experience in retail operations, sales and service team leadership and profitability strategies. Organized and skilled at prioritizing daily tasks and following through to achieve performance and productivity goals. Recruits, trains, develops and manages team of store associates and assistant managers.
Overview
12
12
years of professional experience
Work History
Store Manager
Family Dollar
Birmingham, AL
12.2023 - Current
- Resolved customer complaints in a timely manner.
- Developed strategies to maximize sales and profitability.
- Created weekly work schedules for store personnel.
- Conducted daily store operations, including opening and closing procedures and cash handling.
- Established customer service standards and monitored staff compliance.
- Updated POS system with new products and promotional offers.
- Managed daily banking activities such as deposits and withdrawals.
- Monitored inventory levels and placed orders to restock shelves.
- Managed inventory tracking and physical inventory counts to minimize loss.
- Delivered excellent customer service and adhered to standard practices to maximize sales and minimize shrinkage.
- Monitored employee performance and identified performance gaps for corrective action.
- Completed thorough opening, closing, and shift change functions to maintain operational standards each day.
Store Training Manager
Dollar General
Birmingham , AL
01.2013 - 06.2023
- Effectively trained instructors and supervisors on techniques for managing employees.
- Evaluated employee skill levels and implemented new techniques to boost staff knowledge.
- Assisted with onboarding new employees by conducting orientation and company-wide or job-specific training.
- Designed training schedules for new and existing employees.
- Created weekly work schedules for store personnel.
- Resolved customer complaints in a timely manner.
- Developed strategies to maximize sales and profitability.
- Maintained accurate records of employee performance reviews.
- Recruited, trained and supervised new employees.
- Managed daily banking activities such as deposits and withdrawals.
- Monitored inventory levels and placed orders to restock shelves.
- Completed thorough opening, closing, and shift change functions to maintain operational standards each day.
Education
High School Diploma -
West End High School
Birmingham, AL05-1995
Skills
- POS Systems
- Shift Scheduling
- Retail Inventory Management
- Supply Ordering
- Customer Service Management
- Payroll Management
- Talent Recruitment
- Employee Training
- Operations
- Sales professional
- Bank and Safe Deposits
- Shift checklists
- Store Opening and Closing
- Customer Service
- Recruiting and Hiring
References
References available upon request.
Timeline
Store Manager
Family Dollar
12.2023 - Current
Store Training Manager
Dollar General
01.2013 - 06.2023
High School Diploma -
West End High School