Danielle M. Canant
Analyst
Cragford,AL
Summary
Analytical professional prepared for this role with extensive experience in data analysis and interpretation. Known for delivering actionable insights and driving process improvements that align with business goals. Highly collaborative team player with focus on achieving results and adapting to changing needs. Skilled in statistical analysis, data visualization, and data project management.
Overview
18
18
years of professional experience
7
7
years of post-secondary education
Work History
HR Analyst
Wellborn Cabinet, Inc.
04.2025 - Current
- Benefits reporting, creation of matrices and reporting with graphics, cost comparisons and claims details. Analysis of benefits Navigator system for healthcare and short-term disability benefits. Developed methods to locate errors in HR Systems and working to solve these issues, including SAP, AOD and AP. Database management, completion of uploads and testing of new processes with IT. Collaborated with HR staff and management to improve current processes to improve the HR Teams functionality.
HR Administrator
Wellborn Cabinet, Inc.
07.2023 - 04.2025
- Administration of Onboarding of New Hires, loading new hire data into SAP, including demographic details to meet Federal regulations. Completion of I-9 verification for all new hires, uploading and processing of new hires with the State of Alabama for AWSP program. Assisted Recruiting and Retention Staff with hiring new candidates, ensured office orders were completed with purchasing, and managed the office to ensure flow of recruitment and onboarding met the needs of the human capital needed to successfully complete production.
Supervisor of Admissions, Pre-Access, and Switchboard Communications
Russell Medical Center
12.2020 - 04.2023
- Supervised and guided all Admissions Teams in preparing patients for Medical Care, including Main Registration, ER Registration, Pre-Access (Precertification and Authorization), Central Scheduling and Switchboard Communications Departments. Compliance Verification and adherence. Training development and models, presentation, and Leadership.
- Supervised daily operations, ensuring adherence to safety protocols and efficient workflow.
- Trained and mentored new staff on operational procedures and best practices.
- Coordinated schedules and resource allocation to optimize team performance.
- Conducted performance evaluations, providing constructive feedback to team members.
- Collaborated with management to identify areas for operational efficiency enhancements.
- Applied strong leadership talents and problem-solving skills to maintain team efficiency and organize workflows.
- Oversaw daily operations of the department, ensuring smooth workflow and timely completion of tasks.
- Increased team productivity by implementing efficient workflows and setting clear expectations for staff members.
Supervisor Behavioral Health Representative
TriWest Healthcare Alliance, Inc. Expansion Team Virtual Hub
02.2019 - 10.2020
- Supervised and guided Expansion Team in processing Behavioral Health authorizations for Veterans Choice Program and Veterans PC3.
- Trained and supervised team on processes to meet contractual requirements for scheduling Veteran Behavioral Health authorizations and completion of added BH Departmental tasks for ongoing management of Veterans scheduled Behavioral Health care.
- Collaborated with Veteran Administration staff to clarify contractual obligations and understanding of processes.
- Responded to VA and Veteran escalations, including Veteran Crisis Calls and Congressional complaints.
- Supervised team operations, ensuring compliance with healthcare regulations and protocols.
- Developed and implemented process improvements to enhance service delivery efficiency.
- Monitored performance metrics, identifying areas for optimization and corrective action.
- Facilitated regular team meetings to discuss challenges, share insights, and build morale.
- Oversaw daily operations of the department, ensuring smooth workflow and timely completion of tasks.
BEHAVIORAL HEALTH SERVICE REPRESENTATIVE TEAM LEAD
TRIWEST HEALTHCARE ALLIANCE, INC.
01.2016 - 02.2019
- Resolved customer inquiries, enhancing satisfaction and loyalty through effective communication.
- Streamlined service processes, improving response times and operational efficiency.
- Trained new staff on service protocols, fostering a collaborative team environment.
- Monitored service quality metrics, ensuring adherence to company standards and policies.
- Processed behavioral health authorizations for the Veterans Choice Program.
- Lead Provider Credentialing and Provider Directory completion for the BH Kansas City HUB.
- Skilled at effectively coordinating with veteran beneficiaries and providers about the Choice Program and PC3 programs.
BEHAVIORAL HEALTH SERVICE REPRESENTATIVE
AEROTEK CONTRACTOR FOR TRIWEST HEALTHCARE ALLIANCE
09.2015 - 01.2016
- Effectively processed behavioral health authorizations and referrals for the Veterans Choice Program.
- Analyzed Behavioral Health Medical Documentation and Secondary Authorization Requests to ensure prompt processing of ongoing care for Veterans.
- Delivered exceptional customer service, addressing inquiries and resolving issues efficiently.
- Managed customer accounts, ensuring accuracy and timely updates to information.
- Trained new team members on company policies and customer interaction protocols.
- Implemented process improvements, enhancing workflow efficiency and client satisfaction.
COMMUNITY SUPPORT SPECIALIST
PATHWAYS COMMUNITY BEHAVIORAL HEALTHCARE, INC.
11.2014 - 09.2015
- Facilitated community engagement initiatives to enhance support services and resources for clients.
- Developed individualized care plans based on client assessments and feedback.
- Coordinated outreach programs that increased awareness of available community resources.
- Assisted program clients from various socioeconomic backgrounds in accessing community resources.
- Facilitated psychosocial rehabilitation groups for people with a severe to persistent mental health diagnosis.
HOUSING COORDINATOR
PROVIDENCE COMMUNITY SERVICES, PROJECT RENEW
09.2007 - 10.2014
- Coordinated housing resources for clients, ensuring timely access to support services.
- Developed and maintained relationships with local service providers to enhance client referrals.
- Overseen programs monthly housing budget.
- Monitored data to find variances reflecting a gap in services or future trends.
- Prepared database for monthly audits and uploads to the State.
- Tracked Outcomes from Data Collection and Analysis for County Database.
- Trained staff on how to use and troubleshoot Caminar Database to complete monthly reports.
Education
Master's in Business Administration - Computing and Data Analytics
University of West Alabama
Livingston, Alabama 01.2022 - 10.2024
Bachelor of Science - Exercise Science, Department of Human Potential and Performance
Truman State University
Kirksville, Missouri 08.1992 - 05.1996
Skills
- Advanced with managing, administrating SAP
- Expert with AOD
- Experienced with AP
- Expert with Microsoft Excel, PowerPoint, Publisher, One Note and Outlook
- Advanced with Microsoft Access
- Advanced with Tableau
- Experienced with SharePoint
- Advanced with Meditech
- Advanced with Anchor Point
- Advanced with Experian NextBar
- Advanced with Instamed and Patient Matters
- Experienced with Visual Cactus
- Expert with Care Radius
- Expert with Caminar
- Qualitative and Quantitative Research
- Statistical Modeling
- Grievance procedures
- Data Project Management
- Data Visualization Design
- HRIS expertise
- Onboarding processes
- Exit Interviews
- Organization Development
- FMLA Administration
- 401k Administration
- Training and Mentoring
- Data Verification
- Human Resources Management Systems
- Complex Problem-Solving
- Strategic Planning
Timeline
HR Analyst
Wellborn Cabinet, Inc.
04.2025 - Current
HR Administrator
Wellborn Cabinet, Inc.
07.2023 - 04.2025
Master's in Business Administration - Computing and Data Analytics
University of West Alabama
01.2022 - 10.2024
Supervisor of Admissions, Pre-Access, and Switchboard Communications
Russell Medical Center
12.2020 - 04.2023
Supervisor Behavioral Health Representative
TriWest Healthcare Alliance, Inc. Expansion Team Virtual Hub
02.2019 - 10.2020
BEHAVIORAL HEALTH SERVICE REPRESENTATIVE TEAM LEAD
TRIWEST HEALTHCARE ALLIANCE, INC.
01.2016 - 02.2019
BEHAVIORAL HEALTH SERVICE REPRESENTATIVE
AEROTEK CONTRACTOR FOR TRIWEST HEALTHCARE ALLIANCE
09.2015 - 01.2016
COMMUNITY SUPPORT SPECIALIST
PATHWAYS COMMUNITY BEHAVIORAL HEALTHCARE, INC.
11.2014 - 09.2015
HOUSING COORDINATOR
PROVIDENCE COMMUNITY SERVICES, PROJECT RENEW
09.2007 - 10.2014
Bachelor of Science - Exercise Science, Department of Human Potential and Performance
Truman State University
08.1992 - 05.1996
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