Danielle McBride
Bryan,TX
Summary
Customer service professional with expertise in payment processing and strong multitasking abilities. Committed to continuous learning and collaborating effectively in a professional environment.
Overview
2
2
years of professional experience
Work History
Cashier/Barista
Sweet Eugene's
George Bush Dr
04.2024 - Current
- Maintained cleanliness of checkout area including countertops, registers, windowsills and floors.
- Ensured compliance with all safety regulations within the store environment.
- Stocked shelves with merchandise when needed.
- Assisted customers over the phone regarding store operations, product information and order placement.
- Greeted customers and answered any questions they had about the store's products and services.
- Operated cash register or POS system to receive payment by cash, check and credit card.
- Organized promotional displays or arrange merchandise on counters or tables to promote sales.
Service Representative
Trufit Athletic Clubs
College Station, TX
08.2023 - 03.2024
- Answered phones promptly and directed calls appropriately.
- Greeted and welcomed gym members, visitors, and guests upon arrival.
- Developed relationships with regular customers through friendly conversation and personalized service.
- Balanced cash register tills at the end of each shift according to company standards.
- Managed front desk operations, ensuring efficient guest check-in and check-out.
- Provided information on class schedules, pricing plans, and available services.
- Monitored the gym floor to ensure safety regulations were followed by patrons.
- Conducted tours of the facilities for potential new members interested in joining the gym.
- Responded promptly to customer complaints or issues regarding the facility or equipment.
- Assisted with opening and closing duties such as checking inventory levels or stocking supplies.
- Inspected locker rooms regularly to ensure cleanliness was maintained throughout the day.
- Processed new memberships, renewals, and guest passes.
Hostess
Rx Pizza
Bryan, TX
04.2024 - 05.2024
- Answered incoming calls with appropriate greeting and provided information about menu items or services offered.
- Greeted customers and escorted them to their tables.
- Resolved customer complaints in a professional manner while maintaining a positive attitude towards guests.
- Managed reservations, waitlists, and special requests for large parties.
- Assigned seating arrangements based on customer preferences and restaurant policies.
- Maintained cleanliness standards in the dining area including wiping down tables and chairs between seatings.
- Performed opening and closing duties such as restocking supplies and cleaning work areas.
- Restocked condiments, silverware, napkins, tablecloths. as needed.
- Completed daily side work tasks assigned by management such as rolling silverware or folding napkins.
- Provided assistance to servers as needed including refilling beverages and clearing plates from tables.
- Answered phone inquiries to schedule and confirm reservations, record takeout orders and respond to service questions.
Hostess
Wings N More
University Dr
03.2023 - 05.2023
- Greeted customers and escorted them to their tables.
- Resolved customer complaints in a professional manner while maintaining a positive attitude towards guests.
- Managed reservations, waitlists, and special requests for large parties.
- Assigned seating arrangements based on customer preferences and restaurant policies.
- Performed opening and closing duties such as restocking supplies and cleaning work areas.
Education
High School Diploma -
Northgate Academy
04-2023
Skills
- Customer Service
- Organizational Skills
- Listening Skills
- Cleaning
- POS Systems
- Problem Solving
References
References available upon request.
Timeline
Hostess
Rx Pizza
04.2024 - 05.2024
Cashier/Barista
Sweet Eugene's
04.2024 - Current
Service Representative
Trufit Athletic Clubs
08.2023 - 03.2024
Hostess
Wings N More
03.2023 - 05.2023
High School Diploma -
Northgate Academy
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