Danielle McCaffrey
Global Talent Acquisition
Draper,UT
Summary
SENIOR LEVEL TALENT ACQUISITION EXECUTIVE
Strategic Talent Acquisition executive with qualitative achievements in analyzing key business drivers, identifying opportunities for aggregate outcomes and implementing innovative, human capital solutions for competitiveness, efficiency and customer satisfaction. Combine unique blend of visionary leadership and business savvy to spearhead strategic initiatives and execution of Talent Acquisition functions to drive business results. Highly skilled in people management, employee relations, talent strategy, plans and metrics, HR operational efficiency, organizational development and business strategy.
Overview
25
25
years of professional experience
Work History
Senior Director, Talent Acquisition
Alorica
04.2018 - Current
- Provide leadership through coaching, training, advice and counsel to a team of over 100 employees, across 26 locations in North America, Bulgaria and Philippines, with over 15,000 starts per year.
- Verticals include, Healthcare, Banking and Finance, Telecom, Technology and Retail.
- Assembled and continuing to expand and develop dynamic performance-driven talent acquisition team while fostering inclusive engaging culture.
- Articulate strategies to achieve optimum results and alignment of talent processes inclusive of attraction, selection, hiring, development, performance management and retention.
- Participate in hands-on crafting of streamlined workflow in areas of talent acquisition, workforce planning, recruiting and retention, on-boarding and new hire support.
- Provide guidance and counsel to all leadership levels on complex issues relating to strategy and implementation of staffing needs to achieve strategic business objectives.
- Proactively acquire competitive market information and industry trends to formulate business strategy.
- Strategize and participate in pricing, designing and pitching new business, across all verticals and sites.
- Partner with external advertising vendor to create advertising/branding strategies and initiatives.
- Inclusive of social strategy, Geo-fencing initiatives and AI technology to engage and screen candidates to the top of recruitment funnel.
- Developed and implemented a new team and processes to support ongoing need for internal employee transitions.
- Directed design and execution of business transformation initiatives to drive performance, profit optimization and growth opportunities.
- Analyzed recruiting metrics to share reports and recommendations with stakeholders.
Director, Talent Acquisition
StarTek
03.2017 - 04.2018
- Focused teams on developing innovative and cutting-edge approaches at all levels with effective resource allocation and strategic planning.
- Liaised between multiple business divisions to determine immediate and forecasted need, to support clients
- Developed strategic communication for sales team, to speak to individual labor markets to price competitively and position organization for success.
- Created annual budget and developed comprehensive plan to accomplish company objectives while staying within budget.
- Built talent pipelines through advertising, social media, employee referral programs and grassroots efforts, to support efficient and effective hiring.
- Launched new site and market, with minimal turnaround, to support hiring for Federal Relief Aid efforts.
- Hired and directed talent acquisition managers, both domestically and internationally, to achieve daily and long term operations and business goals.
- Established consistent language and methodology for talent discussions, development and succession.
- Supported trouble sites to mitigate obstacles and foster successful client delivery.
- Acted as brand ambassador to educate candidates on culture, career growth, benefits and advantages of working for company.
Manager, Talent Acquisition
Conduent, Xerox Corporation
06.2012 - 03.2017
- Supported 8 clients across 6 locations in multiple verticals including, Media and Communication, Commercial Healthcare and Pharmaceutical Life Sciences, located in North America and Puerto Rico.
- Ongoing leadership and development of site recruiting teams across 6 locations.
- Company size: 90,000 employees.
- Consulted and led supporting executives on complex staffing issues, training program enhancements and site attrition plans.
- Created and upheld metrics that measure performance at various service levels and customize program solutions to meet operational objectives.
- Established and enforced compliant and defensible selection processes and procedures.
- Collaborated with supporting executives to align talent acquisition programs with competing internal and industry objectives.
- Implemented and maintained performance channels through policies and procedures that aggregate data used for site selection nationwide.
- Strategized and worked in partnership with sales and technology divisions to design and price service and supply models for new business.
- Streamlined hiring practices through automation, qualitative assessments and articulating candidate profiles.
Senior Recruiter
Discover Financial Services
01.2011 - 06.2012
- Generated specific candidate pool for career opportunities through strategic placement of advertisements, evaluation of applicant credentials, and conducting initial interviews and pre-screening assessments.
- Developed and deepened relationships with college campus representatives to meet with graduating seniors for recruitment.
- Followed up with notable applicants sourced via industry-specific pipelines, events and job fairs.
- Focused on locating well-qualified candidates within financial and customer service.
- Maintained filing system of current, prospective and future positions.
- Facilitated all new employee orientations to foster positive team attitude.
- Leveraged social media platforms and online job boards to advertise open positions and engage with potential candidates.
Technical Recruiter
ADP
02.2005 - 01.2011
- Coordinated with IT team leaders to forecast hiring needs and department goals.
- Referred candidate resumes to customer account managers for evaluation and submission.
- Sourced and selected applicants for technical positions within company.
- Onboarded new hires and set up training.
- Wrote and posted technical job descriptions
- Maintained work structure by updating job requirements and job descriptions for all positions.
- Reduced expenses by analyzing compensation policies and implementing competitive programs while ensuring adherence to legal requirements.
- Coordinated implementation of people-related services, policies and programs through departmental staff.
On-Site Branch Manager
Manpower
08.1998 - 03.2005
- Streamlined HR efficiencies, coordinated new hire orientations and provided onboarding and training for 500 new employees.
- Devised hiring and recruitment policies for 2500 -employee company.
- Directed and controlled various benefit programs, including 401K, medical, dental and vision packages.
- Developed marketing strategies to generate leads.
- Performed full-cycle recruiting, including sourcing, interviewing, negotiations, and hiring.
- Elevated new business opportunities while implementing effective networking strategies.
- Adhered to all federal and state guidelines and managed payroll and benefits for contingent workforce.
- Instructed senior leaders on appropriate employee corrective steps.
- Worked as effective team member while contributing to local and regional HR projects.
Education
Bachelor of Science - Business Administration
University of Utah
Salt Lake City, UT05.2003
Skills
- High Volume and Exempt Recruitment
- Global hiring and management
- Team building
- Budgets
- Relationship development
- Multifaceted industry experience
- Organizational Development
- Succession planning
- Company organization
- Process improvement
- Exceptional business acumen
- Data Analysis
- Applicant Tracking Systems
- Advertising and brand development
Timeline
Senior Director, Talent Acquisition
Alorica
04.2018 - Current
Director, Talent Acquisition
StarTek
03.2017 - 04.2018
Manager, Talent Acquisition
Conduent, Xerox Corporation
06.2012 - 03.2017
Senior Recruiter
Discover Financial Services
01.2011 - 06.2012
Technical Recruiter
ADP
02.2005 - 01.2011
On-Site Branch Manager
Manpower
08.1998 - 03.2005
Bachelor of Science - Business Administration
University of Utah
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