Hi, I’m
Danielle McCallops
Key Largo,Florida
Summary
With a strong background in customer service and a genuine passion for helping people, I am confident in my ability to contribute effectively to your team and provide exceptional service to your customers. My previous role as a Customer Service Representative has equipped me with a comprehensive skill set and valuable experiences that align well with the requirements of this position. With fifteen years of dedicated experience in customer service, I've honed my skills in both retail and financial environments. At Publix Supermarket, I developed strong interpersonal skills and a deep understanding of customer needs, consistently providing top-notch service. As a bank teller, I further refined my ability to handle complex transactions with accuracy and efficiency, while maintaining a customer-focused approach. My background equips me to not only meet but exceed customer expectations, making me a valuable asset in any customer-oriented role.
Overview
13
years of professional experience
Work History
Centennial Bank
Teller
06.2017 - 06.2021
Job overview
- Maintained a high level of accuracy in transaction processing through rigorous attention to detail and adherence to established protocols.
- Ensured compliance with federal regulations and bank policies by conducting regular audits of teller transactions and cash drawers.
- Managed risk effectively by monitoring teller activities, ensuring compliance with banking regulations and policies.
- Improved customer satisfaction by efficiently managing teller transactions and addressing customer inquiries.
- Conducted regular audits to ensure adherence to regulatory requirements, maintaining a strong control environment.
- Managed cash inventory, ensuring accurate balancing of the vault and individual teller drawers daily.
- Developed rapport with clientele by delivering personalized services that addressed specific financial needs.
- Maintained compliance with federal regulations and bank policies, mitigating risk exposure for the institution.
- Maintained a reliable and up-to-date knowledge of compliance regulations and cash handling best practices by participating in ongoing professional development opportunities.
- Established rapport with new clients to increase satisfaction and loyalty.
Publix Supermarket
Customer Service Representative
02.2008 - 06.2017
Job overview
- Trained new employees on proper cash routines, procedures, and requirements.
- Maintained accurate financial records with diligent data entry and documentation of transactions.
- Balanced safe, prepared tills, and prepared register bags for next sales date.
- Investigated discrepancies of cash register and POS System totals to resolve errors.
- Followed company policies, procedures, and practices for accurate recordkeeping and loss prevention.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Met customer service goals and exceeded customer expectations.
- Managed high-volume customer traffic during peak hours while maintaining efficiency and accuracy in transactions.
- Implemented effective problem-solving techniques when faced with challenging situations or dissatisfied customers.
- Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
- Achieved consistently high levels of customer satisfaction by prioritizing empathy, patience, and effective problem-solving skills during interactions.
Education
Olympic Heights Community High SchoolBoca Raton, FL
Skills
- Exceptional customer service
- Strong Work Ethic
- Professionalism and Courtesy
- Excellent time management skills
- New Account Setup
- Account Security
- POS System Operation
- Customer Relationship Management (CRM)
- Bookkeeping Software
- Active Listening
- Customer Relations
- Service Upselling
- Professional telephone demeanor
- Account Management
- Data Entry
- Recordkeeping strengths
- Organizational skills and attention to detail
Timeline
Teller
Centennial Bank
06.2017 - 06.2021
Customer Service Representative
Publix Supermarket
02.2008 - 06.2017