Work Preference
Summary
Overview
Work History
Education
Skills
Timeline
Generic
Open To Work

Danielle McCarter

Coatesville

Work Preference

Job Search Status

Open to work
Desired start date: Flexible

Desired Job Title

Parts SpecialistAutomotive Service AdvisorIn-Store Sales RepresentativeRetail Parts ProfessionalRates Specialist

Work Type

Full Time

Location Preference

On-SiteRemoteHybrid
Location: Coatesville, USChester County PA
Open to relocation: Yes

Salary Range

$60000/yr - $200000/yr

Summary

Results-driven Parts Specialist with proven expertise in customer service, inventory management, and technical support. Recognized for enhancing customer satisfaction through effective communication and problem-solving. Dedicated Parts Specialist with proven success in enhancing customer satisfaction and loyalty. Skilled in effective communication, problem-solving, and inventory management.

Overview

23
23
years of professional experience

Work History

Parts Specialist

Fox Machinery Associates
EXTON
08.2022 - Current
  • Assisted customers in identifying the correct parts for machinery repairs.
  • Received customer orders and placed them into the system for processing.
  • Communicated effectively with clientele to maintain customer satisfaction and loyalty.
  • Assisted customers during selection process and helped choose perfect products to meet individual needs.
  • Maintained accurate records of all inventory transactions in the computer system.
  • Identified potential problems with defective or damaged parts before they reached customers.
  • Collaborated with team members to streamline processes and enhance overall efficiency in parts management.
  • Organized and labeled parts to ensure easy identification and retrieval.
  • Processed orders and ensured timely delivery of parts to clients.
  • Maintained accurate records of inventory transactions and stock levels.
  • Collaborated with suppliers to source high-quality replacement parts.
  • Provided technical support to customers regarding parts selection and usage.
  • Trained new staff on inventory management systems and customer service protocols.
  • Processed returns, exchanges, and refunds in a timely manner.
  • Created purchase orders for new parts when needed by vendors or suppliers.
  • Coordinated shipping arrangements for outbound orders as needed.
  • Assisted customers with product selection based on their needs.
  • Researched pricing, availability, compatibility, quality standards, and other factors related to purchasing decisions.
  • Provided customers with technical advice regarding parts information and availability.
  • Managed vendor relationships by ensuring that orders were filled accurately and on time.
  • Collaborated with management team members on special projects related to improving processes within the department.
  • Responded to inquiries from internal staff members about part specifications or availability.
  • Boosted sales by capitalizing on cross-selling and upselling opportunities.
  • Reviewed catalogs and computer databases to search and locate correct parts for customer vehicles according to make, model, and year.
  • Finalized sales receipts, contracts, logs and other documentation regarding parts sales and service appointments.
  • Managed employee schedules and daily assignments.
  • Built strong, professional relationships through identification of client needs, which increased overall sales and opportunities.
  • Collaborated with other members of sales team to reach targets.

Automotive Service Advisor

Piazza Nissan
Ardmore
01.2022 - 04.2022
  • Assisted customers in identifying vehicle service needs and solutions.
  • Coordinated service appointments and maintained scheduling for the service department.
  • Communicated with technicians to ensure accurate and timely vehicle repairs.
  • Managed customer inquiries and provided updates on service progress.
  • Explained service options and pricing to customers effectively and clearly.
  • Processed customer payments and handled warranty claims efficiently.
  • Maintained detailed records of customer interactions and vehicle service history.
  • Communicated effectively with technicians regarding current jobs, status updates and special requests from customers.
  • Greeted customers, identified their needs and provided advice on automotive services.
  • Managed customer inquiries regarding vehicle maintenance, warranties, recalls and other topics.
  • Upsold additional products such as extended warranties, oil changes, tire rotations.
  • Monitored work progress to ensure timely completion of services within specified timeframes.
  • Processed customer payments for parts and labor charges using a point-of-sale system.
  • Scheduled appointments for vehicle service and repairs as requested by customers.
  • Collaborated closely with colleagues across departments such as sales, finance and accounting.
  • Provided estimates of repair costs to customers and discussed options with them.
  • Followed up with customers after service visits to confirm satisfaction with completed work.
  • Resolved customer complaints promptly in a professional manner while adhering to company policies.
  • Assisted in maintaining cleanliness of the shop area including organizing tools and equipment.
  • Ordered necessary parts for specific service jobs as needed from suppliers or dealerships.
  • Inspected vehicles for mechanical issues and recommended appropriate repair services.
  • Used service skills and technical knowledge to ascertain issues and provide swift, successful resolutions.
  • Conducted customer satisfaction surveys to identify areas for service improvement.
  • Engaged in conversation with customers to understand needs, resolve issues and answer product questions.

In-Store Sales Representative

News America Marketing
West Chester
11.2018 - 10.2021
  • Assisted in maintaining store displays and merchandising standards.
  • Assisted with setting up promotional displays to attractively showcase products.
  • Assisted with creating window displays that highlighted new products or seasonal offerings.
  • Participated in weekly staff meetings to discuss sales strategies and performance goals.
  • Performed floor moves, merchandising, display maintenance and housekeeping to keep sales areas well-stocked, organized and current.
  • Ticketed, arranged and displayed merchandise to promote sales.

Retail Parts Professional

Advanced Auto Parts
Parkesburg
04.2019 - 05.2020
  • Assisted customers in locating and selecting automotive parts.
  • Maintained inventory levels and organized stock for efficient access.
  • Processed customer transactions accurately using point-of-sale systems.
  • Greeted customers and provided excellent customer service.
  • Resolved customer concerns and promptly answered inquiries to maintain satisfaction.
  • Communicated effectively with clientele to maintain customer satisfaction and loyalty.
  • Received and stocked incoming merchandise, arranging items in correct locations.
  • Monitored inventory levels and conducted regular audits to ensure accuracy and availability.
  • Collaborated with other members of sales team to reach targets.
  • Answered inquiries, resolved problems and finalized parts sales at counter and by telephone.
  • Provided product knowledge and recommendations to enhance customer experience.
  • Collaborated with team members to ensure smooth daily operations.
  • Managed returns and exchanges according to company policies.
  • Resolved customer inquiries and complaints with professionalism and care.
  • Performed daily opening and closing procedures according to company guidelines.
  • Adhered to established policies and procedures regarding cash handling processes.
  • Processed customer orders, returns, and exchanges efficiently.
  • Answered incoming calls from customers promptly and professionally.
  • Diagnosed customer complaints and identified solutions to resolve them.
  • Assisted in the selection of parts for customers based on their vehicle type and needs.
  • Managed inventory levels by restocking shelves as needed.
  • Organized promotional displays throughout the store for maximum visibility.
  • Operated point of sales and parts lookup computer systems.
  • Kept sales and counter areas organized and clean to give positive first impression to visitors and customers.
  • Opened crates to replenish stocked items in proper aisles.
  • Performed complimentary services, battery installation, testing and wiper installations.
  • Kept parts neatly stacked and ready for purchase to boost sales.
  • Used POS systems to receive payment or obtain credit authorization.
  • Cross-sold additional products and services to purchasing customers.

Rates Specialist

Kantar Media Intelligence
West Chester
12.2008 - 02.2017
  • Analyzed media data to identify trends and insights for client strategies.
  • Maintained positive working relationship with fellow staff and management.
  • Collaborated with cross-functional teams to develop comprehensive market research reports.
  • Analyzed media consumption trends to provide actionable insights for clients.
  • Utilized advanced data analytics tools to interpret audience behavior patterns.
  • Conducted qualitative and quantitative research to support strategic decision-making.
  • Implemented process improvements to enhance efficiency in research methodologies.
  • Participated in ongoing training and compliance activities.
  • Coordinated with other departments to ensure efficient workflow processes.

Retail Sales Associate

Pep Boys Auto Parts & Service
Exton
08.2002 - 12.2008
  • Assisted customers in selecting products and providing recommendations.
  • Greeted each customer and offered assistance in finding requested items, helping boost customer satisfaction and retention.
  • Helped customers by answering questions and locating merchandise.
  • Utilized product knowledge to recommend suitable items based on customer needs.
  • Demonstrated knowledge of store products and services.
  • Provided product information and answered customer questions.
  • Kept informed about new products arriving at store on a regular basis.
  • Monitored sales floor to identify customers in need of assistance and merchandise requiring replenishment.
  • Collaborated with team members to ensure seamless customer service and efficient store operations.
  • Assisted customers with finding the right product for their needs.
  • Maintained organized displays and ensured product availability on shelves.
  • Processed transactions accurately using point-of-sale systems.
  • Handled customer inquiries and resolved issues effectively.
  • Conducted inventory checks and restocked items as needed.
  • Trained new staff on store policies and customer service standards.
  • Implemented visual merchandising strategies to enhance store appearance.
  • Greeted customers upon entering the store and provided assistance.
  • Handled customer complaints in a professional manner.
  • Kept calm and applied strong problem-solving and interpersonal skills to resolve conflicts.
  • Maintained a clean work environment by sweeping, dusting, vacuuming and mopping floors.
  • Completed transactions in an efficient manner while providing excellent customer service.
  • Followed company policies, rules and procedures to promote company goals and maintain safety.
  • Restocked shelves, racks and bins with latest merchandise and changed signage to promote special items.
  • Organized displays to attract customers and promote sales.
  • Created price tags and merchandise signs for new items.
  • Used product knowledge to suggest items to match client needs.
  • Assisted customers by asking open-ended questions to understand needs and suggest suitable merchandise.
  • Handled price checks, merchandise transfers and fitting room returns to keep store orderly and efficient.
  • Kept informed about new products arriving at the store on a regular basis.
  • Promoted special offers and discounts to encourage additional purchases.
  • Operated point-of-sale systems accurately to process payments from customers.
  • Assisted with conducting merchandise stock counts and reported discrepancies to supervisor.
  • Processed returned merchandise according to company policies.
  • Inspected purchased items for defects before handing them over to customers.
  • Addressed customer questions and concerns regarding products and services.
  • Demonstrated product features to customers.
  • Monitored and maintained the cleanliness and organization of the sales floor and stock areas.
  • Collaborated with team members to achieve sales targets and contribute to a positive work environment.
  • Operated cash registers and processed transactions including sales, returns, and exchanges.
  • Developed and maintained relationships with regular customers, providing personalized service to encourage repeat business.
  • Assisted in the preparation and execution of physical inventory counts.
  • Managed loyalty programs, signing up new members and explaining benefits to enhance customer retention.
  • Participated in team meetings and training sessions.
  • Cross-sold products and services to increase average transaction value.
  • Maintained thorough knowledge of store merchandise, current sales, and promotions.
  • Performed floor moves, merchandising, display maintenance and housekeeping to keep sales areas well-stocked, organized and current.
  • Answered store and merchandise questions and led customers to wanted items.
  • Recommended, selected and located merchandise based on customer desires.
  • Described merchandise and explained use, operation and care.
  • Placed special orders or called other stores to find desired items.
  • Prepared merchandise for purchase or rental.

Education

High School Diploma -

Downingtown Senior High School
Downingtown, PA
06-2002

Skills

  • Parts sourcing
  • Inventory management
  • Customer service
  • Technical support
  • Order processing
  • Supplier collaboration
  • Equipment knowledge
  • Product research
  • Parts identification
  • Effective communication
  • Problem solving
  • Team collaboration
  • Returns processing
  • Parts documentation
  • Verbal and written communication
  • Invoice processing
  • Forklift operation
  • Supply orders
  • Clean driving record
  • Account updating
  • Order fulfillment
  • Parts recommendation
  • Inventory auditing
  • Coordinating paperwork
  • Vendor relations
  • Warranty handling
  • Email communication
  • Ordering parts
  • Problem-solving skills
  • Improving customer satisfaction
  • Maintenance schedules
  • Product recommendations
  • Active listening
  • Reliability

Timeline

Parts Specialist

Fox Machinery Associates
08.2022 - Current

Automotive Service Advisor

Piazza Nissan
01.2022 - 04.2022

Retail Parts Professional

Advanced Auto Parts
04.2019 - 05.2020

In-Store Sales Representative

News America Marketing
11.2018 - 10.2021

Rates Specialist

Kantar Media Intelligence
12.2008 - 02.2017

Retail Sales Associate

Pep Boys Auto Parts & Service
08.2002 - 12.2008

High School Diploma -

Downingtown Senior High School

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Danielle McCarter