Danielle McCarthy
La Habra,CA
Summary
Dynamic Service Manager with a proven track record at Stater Brothers Markets, excelling in customer service management and team leadership. Enhanced customer satisfaction through effective conflict resolution and upselling strategies, resulting in increased repeat business. Committed to fostering a positive work environment and continuous staff development while ensuring workplace safety.
Overview
21
21
years of professional experience
Work History
Service Manager
Stater Brothers Markets
10.2004 - Current
- Assisted in managing daily operations and service delivery for customer satisfaction.
- Supported team members by learning operational processes and service standards.
- Engaged with customers to address inquiries and ensure positive experiences.
- Collaborated with staff to maintain quality control and service consistency.
- Documented feedback from customers to identify areas for improvement.
- Observed and learned safety protocols to contribute to a secure work environment.
- Participated in training sessions to enhance product knowledge and service skills.
- Maintained inventory records to support efficient stock management practices.
- Resolved customer complaints in professional and timely manner.
- Met with customers to discuss service needs and offer available solutions.
- Resolved escalated customer complaints professionally, turning potentially negative experiences into opportunities for continued patronage.
- Maintained a safe working environment by enforcing strict safety protocols and providing ongoing staff training on proper equipment use.
- Coordinated with other departments to maintain streamlined and productive workflow.
- Developed and maintained positive relationships with customers to build rapport and trust.
- Increased repeat business by fostering strong client relationships through personalized service and frequent follow-ups to ensure satisfaction.
- Implemented strategies to increase customer service satisfaction ratings.
- Increased overall revenue by upselling additional services and products during routine maintenance visits.
- Monitored service staff performance and provided feedback for improvement.
- Coordinated cross-departmental efforts to address complex customer issues, facilitating better communication and collaboration between teams.
- Continuously reviewed service offerings to identify areas for improvement or expansion based on market trends or customer feedback.
- Enhanced team morale through regular recognition of exceptional performance and organizing team-building events.
- Developed strong relationships with vendors and suppliers, resulting in improved product support and better pricing for customers.
Education
Business
Cerritos College
Norwalk, CASkills
- Positive attitude
- Team leadership
- Multitasking and organization
- Problem-solving
- Customer service
- Critical thinking
- Reliable and responsible
- Employee training and development
- Customer service management
- Time management
- Conflict resolution
- Goal oriented
- Workflow management
- Team collaboration and leadership
- Trustworthy and honest
- Workplace safety
- Work Planning and Prioritization
- Staff motivation
- Policy and procedure enforcement
Timeline
Service Manager
Stater Brothers Markets
10.2004 - Current
Business
Cerritos College
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