Microsoft Office Suite
Danielle McCier
Los Angeles,CA
Summary
Goal-oriented Operations Director with 15 years of experience streamlining procedures to optimize productivity and revenue, spearheading client relationships, and driving success in a fast-paced, collaborative agency environment.
Overview
13
13
years of professional experience
Work History
Operations Director
CHIAT\DAY/LA
1 2023 - Current
- Lead a team of senior project managers to implement processes and deliver comprehensive 360-degree marketing campaigns on time and budget for major clients
- Spearhead developing and implementing scopes of work, estimates, and resource allocation for existing and new accounts
- Proactively assess project success and identify areas for improvement using burn and accrual reports, post-mortems, and regular internal and external check-ins, ensuring a robust and forward-thinking approach to project management.
- Championed innovation by fostering creative problem-solving among team members, leading to new ideas for process improvement.
- Build strong relationships with stakeholders at all organizational levels, fostering a sense of collaboration and unity between departments for optimal results
- Encourage teamwork and collaboration across different functions to promote a positive working culture
- Contribute to revenue growth by delivering high-quality projects that exceed client expectations
- Reviewed financial and operational reports regularly to make effective decisions
Project Director
Laundry Service
01.2020 - 01.2023
- Operated as a central point of contact for Laundry Service, Cycle, and Amazon Music, handling internal communications
- Designed, executed, and managed global marketing campaigns for Rotation, Amazon Music, and PlayMorePods
- Developed and supervised project operations, oversaw progress reviews, and allocated resources to align with project scope, timeline, and budget constraints.
- Led local and remote integrated teams, fostering strong collaboration with multiple cross-functional departments such as Accounts, SMMs, Strategy/Planning, Analytics, and others, ensuring seamless project planning, execution, post-mortems, and budget management
- Directed a team of project coordinators, managers, seniors, and associate directors to enhance performance and ensure project success
- Successfully reduced the time spent by internal stakeholders by 25% through the implementation of a streamlined post-mortem process, enhancing the efficiency of recurring campaigns
- Identified opportunities for process improvement, implementing changes that increased organizational efficiency.
Sr. Project Manager
Edelman
01.2019 - 01.2020
- Led the project management for the production of 2 National TV spots, 12 Digital OOH, and hundreds of guerilla postings across 5 US cities, as well as over 100 global organic and paid social and digital assets for Sunkist Growers, Inc. and CVS Health.
- Developed comprehensive project plans, identifying risks and mitigation strategies for timely completion, ensuring delivery of client deliverables and resources as per defined timeline, scope, and budget
- Adapted quickly to unexpected challenges or obstacles encountered during project execution, devising creative solutions without compromising objectives.
- Collaborated with department heads to identify staffing requirements, resulting in improved workforce planning and reduced turnover rates.
- Spearheaded process improvement initiatives that resulted in increased productivity and streamlined workflows across departments.
- Nurtured strong working relationships with internal and external stakeholders, building trust and credibility that facilitated smooth collaboration on shared goals.
Project Manager
Publicis Media
01.2015 - 01.2019
- Served as the primary point of contact between publishers and clients to address and resolve digital inquiries and issues
- Spearheaded cross-functional teams throughout the project lifecycle, from planning to timely deployment, while overseeing asset administration and submissions
- Implemented standardized project management methodology to enhance project delivery
- Led multi-channel digital media campaigns for eleven brands within four global healthcare and consumer organizations
- Contributed significantly towards the successful launch and season premiere for over 10 FX TV shows, including AHS, Mayans, Atlanta, and Legion.
Client Services
Publicis Groupe
01.2012 - 01.2015
- Led the implementation of innovative technologies to enhance client services and streamline operations.
- Initiated new business activities and collaborated with the team to develop effective business strategies for potential clients
- Organized and facilitated various strategy sessions with key internal and external stakeholders to promote productive discussions and drive strategic decision-making
- Created internal communication materials, including agendas, presentation decks, project timelines, and pitch materials
- Streamlined various aspects of business activities, from budgeting to post-project debriefing, ensuring smooth operations.
Education
Bachelor of Arts - Business Marketing
Georgia State University
AtlantaSkills
Leadership
Risk Mitigation
Schedule Management
Scope Management
Cross-Functional Collaboration
Strategic planning and execution
Multitasking
Client Relations
Operations Oversight
Project planning and development
Leadership
Software
Windows/Mac OS
Google Suite
Asana
Smartsheet
BOX
Teams
SharePoint
Timeline
Project Director
Laundry Service
01.2020 - 01.2023
Sr. Project Manager
Edelman
01.2019 - 01.2020
Project Manager
Publicis Media
01.2015 - 01.2019
Client Services
Publicis Groupe
01.2012 - 01.2015
Operations Director
CHIAT\DAY/LA
1 2023 - Current
Bachelor of Arts - Business Marketing
Georgia State University
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