Danielle McCOO

Maintain inventory of all Maintenance related stock items and prepare appropriate purchase orders as per requirement.

· Administer and maintain stock of all parts/tools.

· Maintain good housekeeping and organization in parts room.

· Review and perform daily system inventory count and prepare requisitions for minimum stock parts.

· Drive company vehicles to pick up and deliver critical parts on maintenance need basis.

· Add new parts into stock electronically via ERP system and physically.

· Receive and stock ordered parts in the appropriate location.

· Adjust inventory levels on computer to reflect physical inventory.

· Operate a lift truck to pick up shipments in shipping/receiving area.

· Coordinate with suppliers to ship out components for rebuild/refurbishment.

· Update inventory levels on computer as items are received.

· Remove obsolete inventory and recover associated costs.

· Works with Procurement management for best practices.

· Any other related tasks as assigned by supervisor.

• Served as a liaison between clients'' families, healthcare providers, therapists, educators, employers when required for coordinated care efforts.
• Enhanced client engagement by incorporating individualized activities and goal-oriented tasks in daily routines.
• Evaluated client progress regularly, adjusting care plans as needed to maximize effectiveness and success rates.
• Monitored onsite medication administration procedures closely following regulatory requirements outlined by state licensing authorities.
• · Provides direct care to those with intellectual and developmental disabilities.
• · Performs personal care tasks, including assistance with basic personal hygiene and grooming, feeding, and ambulation, medical monitoring, and health care related tasks.

· Fosters positive relationships between caretakers and individuals served.

· Ensures client safety and maintaining a safe environment.

· Encourages self-help activities.

· Documents services provided.

· Performs home management functions such as light housekeeping, laundry, bed making, and cleaning.

· Plans meals, shopping for groceries, preparing and serving food/meals, feeding and clean-up.

· Accompanies clients to scheduled appointments and transports clients or running errands for clients.

• Handled customer inquiries and suggestions courteously and professionally.
• Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
• Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
• Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
• Answered constant flow of customer calls with minimal wait times.
• Updated account information to maintain customer records.
• Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
• Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.