Danielle Mccullough
Reading
Summary
Dynamic Operations Manager with over a decade of experience in optimizing logistics and enhancing operational efficiency. Expertise in managing diverse teams, driving process improvements, and fostering strong vendor-client relationships. Proven ability to tackle operational challenges while ensuring compliance with industry standards. A strategic thinker dedicated to delivering excellence and supporting business growth through innovative solutions. Skilled in inventory management, system optimization, and effective communication across various stakeholders.
Overview
14
14
years of professional experience
Work History
Operations Manager
Mode Transportation
07.2022 - 08.2025
- Oversee daily operations, and manage virtual staff.
- Identify system improvement opportunities to enhance customer excellence.
- Address operational challenges with effective solutions.
- Communicate with clients, overseas agents, and staff to coordinate shipments.
- Ensure compliance with industry standards and internal policies.
- Streamlined operations to enhance supply chain efficiency and reduce costs.
- Led cross-functional teams to implement process improvements, boosting productivity.
- Oversaw vendor relationships, negotiating contracts to enhance service quality and reliability.
- Supervised operations staff and kept employees compliant with company policies and procedures.
- Developed and maintained relationships with external vendors and suppliers.
- Enhanced customer satisfaction by establishing clear communication channels and addressing concerns promptly.
- Facilitated smooth collaboration between departments through clear communication channels.
- Developed and implemented strategies to maximize customer satisfaction.
- Developed strong relationships with vendors, resulting in better pricing and improved service quality.
Logistics Manager
Alaskan Brewing
08.2020 - 08.2022
- Established inventory protocols for cycle counts and audits.
- Monitored sourcing processes for packaging needs, and import timelines.
- Coordinated communication between sales and production teams.
- Managed local distributors, forecasts, and inventory for Juneau sales.
- Ensured efficient warehouse operations with optimal staffing and product flow.
- Streamlined supply chain operations to enhance delivery efficiency and reduce costs.
- Implemented inventory management systems to optimize stock levels and minimize waste.
- Collaborated with suppliers to negotiate contracts, ensuring favorable terms and reliability of service.
- Enhanced customer satisfaction by closely monitoring order fulfillment and addressing issues promptly.
- Developed strong relationships with vendors, leading to improved pricing and service levels.
- Oversaw the procurement process, establishing strategic partnerships with suppliers to reduce lead times and minimize stockouts.
Import Manager
Mode Transportation
12.2011 - 07.2020
- Oversaw import/export operations, enhancing distribution and inventory management.
- Developed and implemented import strategies to optimize supply chain efficiency.
- Fostered strong vendor/client partnerships, driving business growth, and client retention.
- Led process innovation through robust accounting initiatives across departments.
- Provided technical leadership, resolving engineering and quality issues with suppliers.
- Analyzed market pricing to establish effective importing margin controls.
- Managed vendor relationships to enhance service quality and reduce lead times.
- Led cross-functional teams in resolving complex import challenges and improving workflows.
- Served as expert point-of-contact for internal and external questions and issues dealing with import and export operations to drive consistent communication.
- Liaised with sales department to develop customer-specific import handling procedures to enhance delivery methods and improve customer satisfaction.
- Collaborated with cross-functional teams to identify opportunities for process improvement in the import department.
- Enhanced operational efficiency by streamlining import processes and implementing new software tools.
Education
Bachelor of Arts - Business Management
Millersville University
Lancaster01.2010
Skills
- Operations Management Expert
- Logistics Optimization Expert
- Team Management Expert
- Vendor Relationship Management Expert
- Process Improvement Expert
- Inventory Management Expert
- Compliance Assurance Expert
- Effective Communication Expert
- Strategic Planning Expert
- Problem Solving Expert
- Vendor negotiation
- Contract management
- Import/export operations
- Customer service
- Client relationships
Timeline
Operations Manager
Mode Transportation
07.2022 - 08.2025
Logistics Manager
Alaskan Brewing
08.2020 - 08.2022
Import Manager
Mode Transportation
12.2011 - 07.2020
Bachelor of Arts - Business Management
Millersville University