Danielle McCune
Akron,OH
Summary
Experienced Team Leader with a demonstrated history of working in technology, retail, and the food and beverage industry. Skilled in customer-focused service, escalation, resolution, and contract management. Strong operations professional with a Associate of Arts - AA focused in Organizational Management, General from Indian River State College.
Overview
13
13
years of professional experience
Work History
Scheduling Team Lead
NuCO2 Inc subsidiary of Praxair / Linde
Stuart, FL
09.2022 - Current
- Resolved escalated customer complaints or queries promptly and efficiently.
- Trained new staff in relevant processes and procedures.
- Provided support to junior staff during peak periods of workloads.
- Created detailed reports on team activities as requested by management.
- Maintained open lines of communication with senior management, reporting team progress and challenges.
Assistant Event Coordinator & Kitchen Floater
Polito Catering
Stuart, FL
02.2022 - 07.2024
- Worked with chefs to prepare custom menus, special meals and featured beverages.
- Gathered customer requirements and worked with catering team in implementing specifications.
- Checked with guests to get feedback on food served, resolve issues, bring additional items and refill beverages.
- Oversaw inventory and ordered ingredients to restock freezers, fridges and pantry.
- Assisted staff by serving food and beverages or bussing tables.
Customer Data Management Supervisor
NuCO2 Inc subsidiary of Praxair/ Linde
Stuart, FL
04.2021 - 09.2022
- Review, analyze, and interpret contracts, pricing and equipment transmittals, general business periodicals, professional journals, technical procedures, or governmental regulations.
- Correct, amend and append customer data as reported via the company's customer relationship management processes.
- Ensure compliant contracts are assigned and distributed for entry. Work with team to ensure accuracy and productivity goals are met.
Contract Administrator
NuCO2 Inc subsidiary of Praxair / Linde
Stuart, FL
10.2020 - 09.2022
- Review, Interpret and ensure compliance of all contracts submitted by the sales force based on predetermined company guidelines.
- Work in coordination with Management, Sales and Sales Operations to ensure any noncompliant contract packages are corrected for timely processing.
Field Account Coordinator
NuCO2 Inc subsidiary of Praxair / Linde
Stuart, FL
07.2019 - 04.2021
- Thoroughly and accurately on-board new customers according to established timelines or schedules; including managing construction list, setting up new accounts according to schedule, work with customer/ Scheduling department to resolve service issues and scheduling changes.
- Act as the escalation point for any customer issues and facilitate appropriate responses in a timely manner including submitting any account adjustments / changes.
Customer Data Management Specialist
NuCO2 Inc subsidiary of Praxair / Linde
Stuart, FL
03.2018 - 07.2019
- Review, Interpret, and input client information into multiple systems; to create and maintain customer records within the company's operating system.
- Memorized all company contracts and the coding necessary to process contract packages in JDE Edwards and Hubble.
Paralegal Assistant
Law office of Laurie J Goldstein & Associates
Stuart, FL
10.2016 - 03.2018
- Organized client calendars, prepared mailings and handled high call volumes.
- Scheduled, adjusted and changed appointments for three attorneys.
- Participated in client interviews, observed questioning process and documented information.
- Booked travel arrangements for law firm.
Junior Sales Representative
Dillards Department Store
Jensen Beach, FL
01.2015 - 10.2016
- Adhered to company initiatives and achieved established goals.
- Greeted each customer and offered assistance in finding requested items, helping boost customer satisfaction and retention.
- Helped customers by answering questions and locating merchandise.
- Recommended merchandise to customers based on needs and preferences.
Dairy Queen
Shift Leader
Port Saint Lucie, FL
05.2014 - 07.2016
- Counted cash on hand at shift change and closing to determine shortages or overages and prepare bank deposit statements.
- Coached team members to increase productivity and reduce workplace accidents.
- Managed daily workflow and scheduled staff for adequate coverage.
- Resolved customer complaints and reported issues to senior management.
- Completed opening and closing duties to facilitate business operations.
Server
Saint Lucie Lanes
Port Saint Lucie, FL
10.2015 - 05.2016
- Completed cleaning duties by sweeping and mopping floors, vacuuming carpet and tidying up server stations.
- Developed rapport with guests and assisted in generating repeat business by providing exceptional customer service.
- Maintained accuracy while handling payments, giving change and printing receipts to customers.
- Stocked server areas with supplies before, during and after shifts.
- Resolved customer concerns with friendly and knowledgeable service.
Sales Associate
Beall's Inc.
Port Saint Lucie, FL
06.2015 - 01.2016
- Trained new team members in cash register operation, stock procedures and customer services.
- Used technology resources to assist customers in locating and selecting items.
- Completed daily recovery tasks to keep areas clean and neat for maximum productivity.
Server
Breweterian
Stuart, FL
06.2014 - 09.2015
- Enforced minimum age requirements for consumption of alcoholic beverages by checking identification.
- Monitored inventory to provide needed supplies to servers and bartenders.
- Reset tables between guests, refilled condiments and wiped down surfaces.
- Completed opening and closing checklists to facilitate smooth restaurant operations.
- Maintained knowledge of menu items, garnishes, ingredients and preparation methods to assist guests with menu selection.
Server
Mac N Cheese 101
Stuart, FL
02.2012 - 06.2014
- Greeted customers, answered questions and recommended specials to increase profits.
- Promoted desserts, appetizers and specialty drinks to optimize sales.
- Operated POS terminals to input orders, split bills and calculate totals.
- Prepared salads, appetizers and garnishes to assist kitchen staff.
- Completed cleaning duties by sweeping and mopping floors, vacuuming carpet and tidying up server stations.
Education
Associate of Arts - Organizational Management
Indian River State College
Ft. Pierce, FLSkills
- Natural leader
- Dependability and demonstrate a strong work ethic
- Adaptability and flexibility
- Service with a smile
Timeline
Scheduling Team Lead
NuCO2 Inc subsidiary of Praxair / Linde
09.2022 - Current
Assistant Event Coordinator & Kitchen Floater
Polito Catering
02.2022 - 07.2024
Customer Data Management Supervisor
NuCO2 Inc subsidiary of Praxair/ Linde
04.2021 - 09.2022
Contract Administrator
NuCO2 Inc subsidiary of Praxair / Linde
10.2020 - 09.2022
Field Account Coordinator
NuCO2 Inc subsidiary of Praxair / Linde
07.2019 - 04.2021
Customer Data Management Specialist
NuCO2 Inc subsidiary of Praxair / Linde
03.2018 - 07.2019
Paralegal Assistant
Law office of Laurie J Goldstein & Associates
10.2016 - 03.2018
Server
Saint Lucie Lanes
10.2015 - 05.2016
Sales Associate
Beall's Inc.
06.2015 - 01.2016
Junior Sales Representative
Dillards Department Store
01.2015 - 10.2016
Server
Breweterian
06.2014 - 09.2015
Dairy Queen
Shift Leader
05.2014 - 07.2016
Server
Mac N Cheese 101
02.2012 - 06.2014
Associate of Arts - Organizational Management
Indian River State College
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