Danielle McFadden
Charlotte,NC
Summary
Customer Service Representative bringing top-notch skills in oral and written communication, active listening and analytical problem-solving skills. Enhances customer experiences by employing service-oriented behaviors, understanding customer desires and providing customized solutions to build loyalty.
Overview
16
16
years of professional experience
Work History
EVS Housekeeper
Atrium Healthcare
07.2022 - Current
- Wore necessary personal protective equipment to minimize risks from hazardous materials, biohazards, and other harmful substances.
- Cleaned and disinfected patient exam rooms, surgery suites, and common areas to promote sanitary treatment and services environment.
- Utilized chemicals and cleaning equipment to meet facility's predetermined sanitation and cleanliness quality standards.
- Interacted with hospital staff, patients, and families to demonstrate good customer service techniques.
Mailroom Clerk
Wells Fargo
05.2017 - 11.2018
- Sorted and placed mail into mailboxes and post office boxes with high levels of accuracy.
- Released registered and special delivery letters and packages to designated recipients and obtained signatures for release.
- Maintained clean and organized mail room to promote safety and efficiency.
- Weighed letters and packages and calculated costs based on classification, weight, and destination.
Salesperson
Waffle House Restaurant
07.2007 - 12.2015
- Worked to build relationships with customers and built potential for additional sales.
- Engaged customers in social conversations to create pleasant and easy shopping experience.
- Increased sales and customer satisfaction through personalized servicing.
- Offered each customer top-notch, personal service to boost sales and customer satisfaction.
Education
No Degree - Computer And Information of Technology
Queens Knight School
Charlotte, NC06.2020
GED -
Samson Community College
Clinton, NC01.2006
Skills
- Customer Needs Assessments
- Patient Greeting
- Patient Engagement
- Word Processing
Accomplishments
Completed Atrium Health Group Career Coaching Class
Timeline
EVS Housekeeper
Atrium Healthcare
07.2022 - Current
Mailroom Clerk
Wells Fargo
05.2017 - 11.2018
Salesperson
Waffle House Restaurant
07.2007 - 12.2015
No Degree - Computer And Information of Technology
Queens Knight School
GED -
Samson Community College