Summary
Overview
Work History
Education
Skills
Certification
Timeline
Generic

Danielle McGauley

Fort Lauderdale,USA

Summary

Highly-motivated employee with desire to take on new challenges. Strong work ethic, adaptability, and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills. Hardworking, with customer service, multitasking, and time management abilities. Devoted to giving every customer a positive and memorable experience. Experienced in fast-paced environments and adaptable to last-minute changes. Thrives under pressure and consistently earns high marks for work quality and speed. Dedicated and adaptable professional with a proactive attitude and the ability to learn quickly. Strong work ethic and effective communication skills. Eager to contribute to a dynamic team and support organizational goals.

Overview

7
7
years of professional experience
1
1
Certification

Work History

Deli Associate

Publix
Sunrise, US
03.2022 - Current
  • Ensured that all food items were stored at appropriate temperatures according to health code standards.
  • Warmly greeted visitors to promote great customer service and positive ordering experience.
  • Served food and beverages at take-out counters to provide fast service to waiting guests.
  • Answered questions regarding ingredients and preparation techniques to educate customers before placing orders.
  • Cleaned work areas regularly to maintain hygiene standards established by the company.
  • Answered telephone inquiries about available menu items, products and services and delivered appropriate information so customers could make valid choices.
  • Closely adhered to food safety and sanitation procedures established by company and regulatory agencies.

Customer Service Associate

Five Guys
Fort Lauderdale, US
10.2022 - 04.2023
  • Monitored customer satisfaction levels through surveys and feedback forms.
  • Assisted customers with price checks, lifting heavy items and addressing other inquiries.
  • Contacted customers about potential service upgrades, new services and account changes.
  • Performed additional duties as assigned by management team.
  • Increased customer satisfaction ratings by effectively answering questions, suggesting effective solutions, and resolving issues quickly.
  • Supported customer service goals and enhanced relations through friendly, knowledgeable, and positive communication.
  • Enhanced productivity and customer service levels by anticipating needs and delivering outstanding support.

Customer Service

Target
03.2018 - 09.2020
  • Unload truck pack & ship orders stock shelves
  • Resolved customer service issues promptly and courteously.
  • Developed and maintained exceptional customer service standards.
  • Managed daily operations of customer service center, including staff scheduling and customer service.
  • Greeted customers and provided exceptional customer service.
  • Provided customer service assistance when needed.
  • Supervised and coordinated activities of customer service representatives to ensure quality customer service was provided.
  • Provided customer service in a timely manner.
  • Resolved customer service issues as needed.

Education

diploma -

Seagull High School
Fort Lauderdale, FL

Skills

  • Computer skills
  • Hospitality
  • Customer Service
  • Food industry
  • Effective communication
  • Cashiering
  • Floor care
  • Janitorial experience
  • Retail Sales
  • Industrial cleaning
  • Working with people with autism
  • Time management
  • Problem solving
  • Data entry
  • Self-Directed

Certification

Food Handler Certification

Timeline

Customer Service Associate

Five Guys
10.2022 - 04.2023

Deli Associate

Publix
03.2022 - Current

Customer Service

Target
03.2018 - 09.2020

diploma -

Seagull High School

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