Danielle McGoff
Port Angeles
Summary
Professional with experience in managing office operations, ensuring smooth workflow, and fostering team collaboration. Skilled in administrative tasks, conflict resolution, and resource allocation. Capable of adapting to changing requirements and consistently meeting organizational goals. Known for reliability, strong leadership, and effective communication skills. Expertise in patient information management and insurance verification at MultiCare Auburn Medical Center and St. Clare Hospital. Skilled in training staff and maintaining confidentiality, ensuring compliance with HIPAA standards. Proficient in medical terminology.
Overview
10
10
years of professional experience
Work History
Office Supervisor
Olympic Medical Cancer Center
10.2023 - Current
- Maintained a clean, organized, and professional office environment to support maximum productivity.
- Supported a positive work culture that prioritized teamwork, professionalism, continuous learning opportunities.
- Provided exceptional customer service by addressing client inquiries promptly and professionally.
- Monitored and evaluated personnel performance to complete annual reviews, recommend advancement, or address productivity concerns.
- Assisted in recruiting top talent by conducting interviews, reviewing resumes, and making hiring recommendations to upper management based on candidate qualifications.
- Resolved personnel issues quickly by mediating conflicts and fostering open communication among team members.
- Evaluated current office procedures, identifying areas for improvement, and implemented necessary changes to optimize workflow efficiency.
- Oversaw office inventory activities by ordering and requisitions and stocking and shipment receiving.
- Facilitated smooth communication between departments, promoting collaboration and problem-solving efforts.
- Provided backup to front desk to step in to assist with various tasks whenever employee was absent or at lunch.
- Organized meetings for executives and coordinated availability of conference rooms for participants.
- Oversaw appointment scheduling and itinerary coordination for both clients and personnel.
- Completed bi-weekly payroll for 11 employees.
Lead Patient Access Representative
MultiCare Auburn Medical Center
05.2018 - 07.2023
- Secured patient information and confidential medical records in compliance with HIPAA privacy rule standards to protect patient's privacy.
- Obtained patient's insurance information and determined eligibility for benefits for specific services rendered.
- Providing excellent customer service by promptly answering patient inquiries.
- Performed patient scheduling and registration functions to serve as initial contact point for medical office visits.
- Trained new staff on hospital processes and procedures.
- Identified insurance payment sources and listed payers in proper sequence to establish chain of payment.
- Stayed calm under pressure to and successfully dealt with difficult situations.
- Received patient deductibles and co-pay amounts and discussed options to satisfy remainder of patient financial obligations.
- Greeted and assisted patients with check-in procedures.
Lead Patient Access Representative
St Clare Hospital
07.2015 - 03.2019
- Secured patient information and confidential medical records in compliance with HIPAA privacy rule standards to protect patient's privacy.
- Obtained patient's insurance information and determined eligibility for benefits for specific services rendered.
- Providing excellent customer service by promptly answering patient inquiries.
- Performed patient scheduling and registration functions to serve as initial contact point for medical office visits.
- Trained new staff on hospital processes and procedures.
- Stayed calm under pressure to and successfully dealt with difficult situations.
- Received patient deductibles and co-pay amounts and discussed options to satisfy remainder of patient financial obligations.
- Processed payments using cash and credit cards, maintaining accurate records of transactions.
- Facilitated communication between patients and various departments and staff.
- Greeted and assisted patients with check-in procedures.
Education
High School Diploma -
Puyallup High School
Puyallup, WA06.2012
Skills
- Medical Terminology
- Eligibility Determinations
- HIPAA compliance
- Effective problem solving
- Appointment scheduling
- Friendly and outgoing
- Patient Information Management
- Phone and Email Etiquette
- Information Collection
- Reliability and Dedication
- Clerical and Filing Support
- Payment Processing
- Professional Bedside Manner
- Paging Systems
- Patient Registration
- Interpreting Physician Orders
- Punctual and Hardworking
- Organization and Time Management
- Deductible Collection
- Team Leadership
- Insurance Verification
Timeline
Office Supervisor
Olympic Medical Cancer Center
10.2023 - Current
Lead Patient Access Representative
MultiCare Auburn Medical Center
05.2018 - 07.2023
Lead Patient Access Representative
St Clare Hospital
07.2015 - 03.2019
High School Diploma -
Puyallup High School