Danielle McGuire
Naples,FL
Summary
Well-qualified healthcare administrative professional with exceptional customer service skills, strong knowledge of medical office workflows, medical terminology, and the ability to thrive in stressful, fast-paced environments. Successful at helping patients and staff navigate medical office procedures while ensuring smooth and efficient business operations. Sharp attention to detail and accuracy, along with strong organizational and multitasking abilities. Adept and quick learner with the ability to become proficient in any required software programs or medical procedures. Empathetic nature and diplomatic interpersonal skills ensure a high level of professionalism while maintaining a warm, efficient, and professional environment.
Overview
21
21
years of professional experience
Work History
Medical Office Manager
Dermatology Specialists of Naples
2020.11 - 2024.05
- Managed daily administrative tasks to ensure smooth operations within the medical office environment.
- Maintained strict confidentiality of sensitive patient information, adhering to HIPAA guidelines and safeguarding against potential data breaches.
- Assessed processes and procedures, complying with OSHA, and HIPAA regulations.
- Created and managed electronic patient records, encompassing data entry and administrative functions related to insurance, billing, and accounts receivable.
- Enhanced patient care by establishing strong relationships with medical professionals, including physicians, nurses, and technicians.
- Communicated effectively with staff members, physicians, and patients, employing active listening and interpersonal skills.
- Maintained up-to-date knowledge of healthcare regulations and policies, ensuring the practice remained in compliance at all times.
- Assisted physicians with clinical documentation to ensure complete and accurate records for each patient visit.
- Provided proper scheduling of patients, ensuring timely, and effective allocation of resources and calendars.
- Implemented onboarding for new employees, which enabled each to effectively learn tasks and job duties.
- Coordinated office events, seminars and meetings for staff and clients.
- Completed bi-weekly payroll for 15 employees.
- Cultivated strong relationships with vendors and partners supporting clinical and administrative operations.
Clinical Secretary
Kidney Care Specialists, LLC
2017.05 - 2020.01
- Greet, answer phones and check-in/out patients in a prompt and courteous manner; collect personal, medical and insurance information and co-pays
- Schedule and verify patient appointments; refer/schedule appointments with secondary care providers
- I was also the new patient coordinator; I obtained all medical records, referrals, test results, lab results and any other pertinent information in order to schedule new patient and hospital follow-up appointments
- Maintain patient flow by communicating arrivals or delays to providers and patients
- Utilize EHR software (EPIC) to manage patient records and files; reinforce and uphold patient confidentiality as required by HIPAA and the practice
- Supported the successful implementation of new clinic software, assisting in staff training and troubleshooting any issues that arose during the transition.
- Obtain prior authorizations for diagnostic procedures and medications
- Manage office and medical supply inventories, receive deliveries and organize supplies
- Maintain supply levels in treatment rooms; clean and ready treatment rooms for the next patient
- Scheduled and arranged pharmaceutical representative meetings/lunches for providers
- Maintain an energetic, positive and professional atmosphere with patients as well as providers and colleagues.
Medical Administrative Assistant
The Rehabilitation Group
2011.04 - 2017.05
- Greet and check-in patients in a prompt and courteous manner; collect personal, medical and insurance information; collect co-pays
- Schedule and verify patient appointments
- Maintain patient flow by communicating patient arrivals or delays
- Utilize EHR software to manage patient records and files; reinforce and uphold patient confidentiality as required by HIPAA and the practice
- Manage office and medical supply inventories, receive deliveries and organize supplies
- Maintain supply levels in treatment rooms; clean and ready treatment rooms for the next patient
- Respond to patient inquiries, medical record requests from physicians, patients and attorneys
- Assist doctor with patient exercise instructions, TENS unit and U/S therapy treatments.
Assistant Restaurant Manager
The Bellevue Hotel Park Hyatt Philadelphia
2008.04 - 2009.03
- Assist in managing an upscale, fine dining restaurant located within a luxury hotel
- My primary focus being dinner service, wine & culinary knowledge, training and refining FOH employees, implementing new training programs to uphold a consistently polished, exceptional and pleasurable dining experience in which the Park Hyatt brand has exemplified in this industry.
Assistant Restaurant Manager
The Newes from America Pub
2006.01 - 2007.03
- Oversee and assist with daily operation of high-volume, historic pub and restaurant including scheduling, ordering, monitoring/controlling food, beverage and labor costs
- Following the restaurant manager's departure after five months, I worked in the capacity of general manager; executed the day-to-day operation of running the restaurant while upholding the high level of service standards, food quality and managerial skills instilled in me
- This restaurant is part of the Harbor View Hotel, an upscale resort that is a highly esteemed and distinguished destination on the island of Martha's Vineyard, MA.
Server, Head Trainer
The Ritz Carlton Grande Lakes Orlando
2003.05 - 2006.12
- I was on the opening team of this 500+ room luxury resort
- Developed and implemented policies, procedures and training programs in the signature 3-meal restaurant while enforcing the strong customer service values represented in the Ritz-Carlton credo.
Education
Associate - General studies, prerequisites for nursing program
Valencia Community College
Orlando, FLSkills
Strong Work Ethic
HIPAA Regulations Understanding
Healthcare Compliance Knowledge
Medical terminology knowledge
Insurance Eligibility and Verification
Medical Practice Operations
Staff Scheduling
Team Leadership
Medical coding familiarity
Billing Processes
Human Resources
Inventory Control Management
Effective Multitasking
Timeline
Medical Office Manager
Dermatology Specialists of Naples
2020.11 - 2024.05
Clinical Secretary
Kidney Care Specialists, LLC
2017.05 - 2020.01
Medical Administrative Assistant
The Rehabilitation Group
2011.04 - 2017.05
Assistant Restaurant Manager
The Bellevue Hotel Park Hyatt Philadelphia
2008.04 - 2009.03
Assistant Restaurant Manager
The Newes from America Pub
2006.01 - 2007.03
Server, Head Trainer
The Ritz Carlton Grande Lakes Orlando
2003.05 - 2006.12
Associate - General studies, prerequisites for nursing program
Valencia Community College
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