Danielle McKelvy
Aurora,CO
Summary
Collaborative leader with dedication to partnering with coworkers to promote engaged, empowering work culture. Documented strengths in building and maintaining relationships with diverse range of stakeholders in dynamic, fast-paced settings.
Reliable Communications Manager and EDQ Coordinator with excellent communication skills demonstrated by over 25 years of experience in the Dispatch setting and 31 years overall in Emergency Medical Services.
Overview
31
31
years of professional experience
1
1
Certification
Work History
Communications Captain/Lieutenant/EDQ Coordinator
Denver Paramedics
01.2007 - Current
- Department Captain October 2021 - Current. Manage team of 5 Lieutenants and 29 Dispatchers.
- Responsible for daily operations, reporting, dispatch and call taking duties.
- Coordinated interdepartmental efforts for large-scale emergencies, ensuring seamless collaboration between agencies.
- Enhanced emergency response efficiency by implementing streamlined communication protocols.
- EMD-Q Coordinator for the Denver 911 Communications Center. IAED ACE Accredited Center.
- Assisted in budget planning, allocating resources effectively while minimizing costs where possible.
- Over site of 85 EMD certified employees and 8 EMD-Q's.
- Responsible for Quality Improvement Unit (QIU) Committee, Medical Dispatch Review (MDRC) Committee, and MSC Committee.
- MPDS policy creation and implementation.
- Over site of Continuing Dispatch Education program.
- Department Human Resources Liaison: Manage all schedules and time off requests for department.
- Department time card and payroll editor.
- Responsible for FMLA and ADA practices.
- Department Hiring Manager: Manage all phases of recruitment, including defining hiring management needs, CritiCall testing, interview process, and hiring decisions
- Interim Assistant Chief of Communications.
Reviewer/Auditor/Implementer
Priority Dispatch Corporation
12.2016 - Current
- Quality Assurance (QA) utilizing Priority Dispatch ProQA and Aqua software, for medical and fire agencies across the United States.
- Implementation of Priority Dispatch software and procedures to medical, fire, and police agencies across the United States.
- Provided detailed documentation on audit findings.
- Maintained confidentiality, handling sensitive information discreetly throughout all stages of the audit process.
Dispatch Supervisor/Dispatcher/EMT/Paramedic
American Medical Response
06.1998 - 04.2012
- Supervised team of 25 employees and provided training focused on maximizing overall performance.
- Responsible for daily operations, reporting, dispatch and call taking duties.
- Dispatched emergent and non-emergent ambulances.
- Dispatcher/Call Taker Communications Training Officer (CTO): Used variety of teaching techniques to encourage student critical thinking and discussion.
- Taught all mandatory education and training classes to new and remedial employees.
- Controlled the deployment of all ALS, BLS, and Wheelchair vehicles.
- Triaged all incoming calls emergency, non-emergency, and contracted calls.
- EMD-Q in a three time ACE Accredited Communications Center
- EMT/Paramedic: Provided basic and advanced life support services and procedures during medical emergencies on scene and enroute to the hospital for the citizens of the Denver Metro Area.
- Collected pertinent information, rapidly assessed whether life threatening criteria was present, and took immediate action.
- Initiated plans of care based on patient assessments.
EMT/FTO/Field Operations Scheduler
American Medical Response
07.1993 - 06.1998
- Emergency Medical Technician (EMT): Provided basic life support services during medical emergencies on scene and enroute to the hospital for the citizens of the San Francisco Bay Area.
- Collected pertinent information, rapidly assessed whether life threatening criteria was present and took immediate action.
- Initiated plans of care based on patient assessments.
- Field Training Officer (FTO): Used variety of teaching techniques to encourage student critical thinking and discussion.
- Taught all mandatory education and training classes to new and remedial employees.
- EVOC Instructor: Operated and maintained emergency vehicles in a safe, efficient manner while obeying all traffic laws.
- Scheduler: Scheduler in a multi-county field scheduling department.
- Responsible for the schedule maintenance of over 600 BLS, ALS and CCT employees in a three county area.
Education
Bachelor of Science - Emergency Services Administration
Arapahoe Community College
Littleton05.2026
Associate of Applied Science - Emergency Management And Planning
Red Rocks Community College
Lakewood, Co05.2016
Paramedic -
Paul Cline & Associates Paramedic School
VacaVille, Ca12.1997
Emergency Medical Technician -
Med-Help Vocational School
Concord, Ca05.1993
Skills
- Teamwork and Collaboration
- Interpersonal Skills
- Multitasking Abilities
- Time management abilities
- Team Building and Leadership
- Quality Assurance and Improvement
- Excellent Written and Verbal Communication
Certification
- Criminal Justice Information Services (CJIS)
- Emergency Number Professional (ENP), NENA
- Emergency Medical Dispatcher Q (EMD-Q), IAED
- Emergency Fire Dispatcher (EFD), IAED
- Emergency Police Dispatcher (EPD), IAED
- Emergency Communications Trainer (ECT), APCO
- Critical Incident Team (CIT), Denver 911
NIMS/ICS CERTIFICATIONS
- ICS 100-Introduction to Incident Command System
- ICS 200-Incident Command System
- ICS 300/400-All Hazards Training
- ICS 700-National Incident Management System
- ICS 800-National Response Framework
- ICS COML-All Hazards Communications Leader
- ICS G191-ICS/EOC Interface
- IS 120.a-Introduction to Exercise
- IS 244.b- Developing and Managing Volunteers
Accomplishments
- 2017: EMS Supervisor of the Year-Denver 911
- Phi Theta Kappa National Honors Society
- 2014-Current: Denver Community Emergency Response Team (CERT), Adult and Teen, Coordinator
- 2004: EMS Star of Life Nominee-AMR/ Denver, Co
- 2003: Larry Townley Award: Dispatch Supervisor of the Year- AMR/Denver Co
- 1996: EMS Star of Life Nominee-AMR/Alameda County, Ca
References
References available upon request.
Timeline
Reviewer/Auditor/Implementer
Priority Dispatch Corporation
12.2016 - Current
Communications Captain/Lieutenant/EDQ Coordinator
Denver Paramedics
01.2007 - Current
Dispatch Supervisor/Dispatcher/EMT/Paramedic
American Medical Response
06.1998 - 04.2012
EMT/FTO/Field Operations Scheduler
American Medical Response
07.1993 - 06.1998
Bachelor of Science - Emergency Services Administration
Arapahoe Community College
Associate of Applied Science - Emergency Management And Planning
Red Rocks Community College
Paramedic -
Paul Cline & Associates Paramedic School
Emergency Medical Technician -
Med-Help Vocational School