Summary
Overview
Work History
Education
Skills
Websites
Timeline
Generic

DANIELLE MCKENZIE

Dearborn Heights

Summary

Highly organized Front Desk Receptionist with exemplary multitasking, time management and customer service skills. Responsible professional willing to go extra mile to assist others with solving problems. Personable and energetic Receptionist committed to delivering excellence in all facets of customer service and administrative support. Offering honed competencies in data-entry, database management and scheduling.

Overview

11
11
years of professional experience

Work History

Front Desk Lead

MGM Resorts
08.2023 - Current
  • Supervised front desk operations, ensuring efficient guest check-in and check-out processes.
  • Trained and mentored new front desk staff on customer service protocols and system usage.
  • Developed scheduling systems to optimize staff coverage during peak hours.
  • Implemented process improvements that enhanced workflow efficiency and reduced wait times.

Front Desk Receptionist

MGM Resorts
08.2014 - Current
  • Greeted guests at front desk and engaged in pleasant conversations while managing check-in process.
  • Maintained organized and clean front office area to create professional and welcoming environment for visitors and employees.
  • Scheduled, coordinated and confirmed appointments and meetings.
  • Resolved customer issues quickly and notified supervisor immediately when problems escalated.

PBX Hotel Operator

MGM Resorts
08.2014 - 04.2023
  • Assisted colleagues with achieving task requirements, aiding team productivity and performance.
  • Resolved customer issues and complaints promptly and politely, upholding satisfaction.
  • Responded to customer inquiries with patience and positivity to establish excellent first impression.
  • Followed up on customer inquiries to confirm issues were adequately addressed.
  • Monitored call queues and worked quickly to answer and resolve inquiries within target timeframes.
  • Operated switchboard and routed incoming calls to appropriate departments.
  • Connected callers with appropriate professional, department, or business.

Education

No Degree - Business Administration And Management

Wayne County Community College District
Detroit, MI

High School Diploma - undefined

Henry Ford High School
Detroit, MI

Skills

  • Spreadsheet Tracking
  • Cash Handling
  • Correspondence Drafting
  • Clerical Support
  • Customer Service
  • Guest Relations
  • Scheduling

Timeline

Front Desk Lead

MGM Resorts
08.2023 - Current

Front Desk Receptionist

MGM Resorts
08.2014 - Current

PBX Hotel Operator

MGM Resorts
08.2014 - 04.2023

High School Diploma - undefined

Henry Ford High School

No Degree - Business Administration And Management

Wayne County Community College District

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DANIELLE MCKENZIE