DANIELLE MCKNIGHT-PHILLIPS
Human Resources
Summary
Results-driven HR professional with over six years of progressive experience in employee relations, talent acquisition, and HR operations. Passionate about creating solutions that drive employee engagement and organizational success, thriving in fast-paced environments. Adept at resolving complex employee concerns, implementing effective HR policies, and partnering with leadership to foster inclusive, high-performing cultures. Mission is to support businesses through strategic HR practices that empower employees and elevate company goals.
Overview
13
13
years of professional experience
Work History
Substitute Teacher
Kelly Services
12.2024 - Current
- Delivered lesson plans and maintained a safe and inclusive classroom environment.
- Adapted quickly across multiple grade levels and subjects to support academic continuity.
- Reinforced student engagement through effective instruction and classroom management.
Associate Human Resources Business Partner
Surgery Partners
12.2022 - 10.2024
- Managed inquiries across multiple channels, resolving 70% – 90% of issues on first interaction.
- Supported healthcare operations by managing HR processes for over 1,000 employees across 38 ancillary and pain relief services.
- Partnered with managers to address employee relations issues and resolved conflicts.
- Analyzed HR metrics to improve staff engagement and reduce turnover by 7-10%
- Helped employees navigate through Tier 0 (self-service) materials and functionality using ADP / UKG Pro and/or ServiceNow.
Human Resources Advisor
Surgery Partners
04.2019 - 12.2022
- Functioned as intermediary between Associates and the Payroll or Benefits Help Desks when Associates escalate unresolved benefits and payroll issues to HR.
- Supported staff in benefit enrollment and modifications.
- Responded to telephone and email inquiries, and Reports from all Associates regarding employee relations matters by: Interpreting and explaining company policies (e.g. disciplinary guidelines, performance management, benefits)
- Researched complaints from Associates about all salary/wage treatments (e.g. merit increases, promotions, demotions, adjustments) when issues were not resolved through the standard processes in accordance to policy.
- Contacted operations on all discrepancies as appropriate to ensure compliance.
Talent Acquisition Coordinator
Surgery Partners
10.2018 - 03.2019
- Developed engaging job descriptions and post them on multiple platforms, including job boards and the company website, to attract a broad and diverse candidate pool.
- Supported 2 Talent Acquisition Partners with candidate sourcing, screening and interview scheduling.
- Supported TA Leadership with meeting scheduling, administrative tasks and special projects as needed.
- Leveraged job boards such as LinkedIn & ZipRecruiter, social media, networking events, and employee referrals to proactively identify and attract qualified talent.
- Onboarded 20 New Hires a week including completing, gathering, storing all paperwork related to new hire including offer letters, Form I-9, agreements.
Assistant Branch Manager/Recruiter
Optimum Logistic Solutions
05.2014 - 10.2018
- Implemented various methods for the recruitment process, including hiring drivers.
- Maintained placement rate of 6-8 full-time hires per month through sourcing strategies.
- Interviewed, qualified and hired drivers; on-boarded New Hires.
- Developed recruiting strategies with managers and managing job postings.
- Managed 55+ logistics and warehouse personnel via assigning routes, managed payroll, personnel, and daily assignments.
- Generated over $2 million in new revenue via new customers and hired additional drivers.
- Managed daily functions/office manager-relationship manager of clients and vendors.
- Branch office recognized as a revenue leader supporting the 2nd most profitable office in the organization.
Regional Coordinator
Optimum Logistic Solutions
Atlanta, GA
04.2012 - 05.2014
- Pre-qualified candidates for employment.
- I interviewed, qualified, and hired logistics and warehouse personnel.
- Followed procedures and completed documentation for termination of drivers and personnel.
- Documented all disciplinary measures, workers’ compensation claims and issues, understood and applied all DOT and personnel policies and procedures.
- Created and distributed payroll between personnel, customer and corporate, including, but not limited to, pay sheets, pay confirmation, and dispatch sheets for four offices.
- Entered data, generated reports, and produced tracking documents.
Education
Foreign Language with a Con. in Business
Georgia State
Atlanta, GAMental Health First Aid
01.2021
Skills
- Employee Relations & Conflict Resolution
- Talent Acquisition & Onboarding
- HR Policy Implementation & Compliance
- HRIS: ADP, UKG Pro, ServiceNow Cross-Functional Collaboration
- Orientation & Training Support
- Recruiting & Job Description Development
- Data-Driven Decision Making
- Planning policy integrations
- Optimizing benefit plans
Accomplishments
- Resolved 70–90% of HR inquiries on first contact
- Reduced turnover by up to 10%
- Trained over 1,000 employees on a new HRIS system (UKG Pro)
CAREER SNAPSHOT
Detail-oriented HR professional with 12+ years of experience in full-cycle recruitment, candidate engagement, HR operations, and process improvement. Skilled in leveraging ATS platforms, managing job postings, and enhancing candidate experiences. Proven ability to support hiring teams through organized scheduling, screening, and onboarding efforts. Adept at maintaining SLA standards, preparing offer materials, and participating in recruitment events.
Timeline
Substitute Teacher
Kelly Services
12.2024 - Current
Associate Human Resources Business Partner
Surgery Partners
12.2022 - 10.2024
Human Resources Advisor
Surgery Partners
04.2019 - 12.2022
Talent Acquisition Coordinator
Surgery Partners
10.2018 - 03.2019
Assistant Branch Manager/Recruiter
Optimum Logistic Solutions
05.2014 - 10.2018
Regional Coordinator
Optimum Logistic Solutions
04.2012 - 05.2014
Foreign Language with a Con. in Business
Georgia State
Mental Health First Aid
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