- Cooking
- I enjoy helping others and giving back to the community
- Youth Development Programs
- I like working with my hands and fixing things
- Fashion and Style
- I have a passion for photography and editing photos
- Historical Exploration
- Playing Sports
- Graphic Design
- Avid Reader
- Interior Design
- Drawing and Painting
- Passionate about balancing physical health with mental and emotional wellness
- I like trying new recipes and food trends
- Baking
- Video Gaming
- Astrology
Danielle Mcleod
Harrison,AR
Summary
Dynamic Shift Manager with a proven track record at Domino's Pizza, excelling in customer service and employee training. Leveraged decision-making and relationship-building skills to enhance team performance and customer satisfaction. Achieved significant improvements in team efficiency and productivity through effective training and mentoring.
Strong leader and problem-solver dedicated to streamlining operations to decrease costs and promote organizational efficiency. Uses independent decision-making skills and sound judgment to positively impact company success.
Seeking to transition into new field, utilizing skills developed in high-demand, customer-focused environment. Proficient in team leadership, operational management, and conflict resolution, consistently driving positive outcomes. Ready to apply strong foundation in these areas to new and challenging role.
Management professional with strong track record in overseeing daily operations, ensuring team adherence to protocols, and optimizing workflow efficiency. Committed to fostering collaborative environment and achieving operational goals. Reliable and adaptable to changing demands, with focus on leadership and communication.
Overview
7
7
years of professional experience
Work History
Shift Manager
Domino's Pizza
03.2019 - 04.2022
- Handled escalated customer issues effectively, demonstrating strong problem-solving skills while upholding company values and standards.
- Trained new employees on company policies, procedures, and job responsibilities, ensuring seamless integration into the team.
- Trained and mentored new employees to maximize team performance.
- Improved overall team performance by effectively delegating tasks and providing clear instructions.
- Promoted a positive work environment through open communication and constructive feedback.
- Kept employees operating productively and working on task to meet business and customer needs.
- Coached crew members to optimize performance and motivate toward more efficient work.
- Worked closely with team members to schedule breaks and shifts to meet state regulations.
Crew Trainer
Taco Bell
06.2015 - 03.2017
- Trained other employees in customer service, food safety, and performance requirements.
- Taught new team members correct procedures for all areas of operations.
- Studied crew members during work shift to provide feedback and guidance in improving performance.
- Set positive example for team members by providing high-quality, efficient service.
- Greeted customers with smile and provided friendly service to professionally handle every need.
- Mentored junior employees to improve performance, food safety, and customer service.
- Maintained current knowledge of all team position requirements.
- Collaborated with management to identify areas of improvement and develop comprehensive training programs.
- Supported crew members in their professional development by identifying opportunities for advancement and providing guidance on necessary steps to achieve career goals.
- Organized cross-training initiatives to promote versatility among team members and enhance overall productivity levels.
- Mentored new Crew Trainers, sharing best practices for effective instruction and coaching techniques.
Education
Bachelor of Science - Criminal Justice/Human Services
Colorado Technical University
Colorado Springs, CO12-2027
Lead Hill High School
Lead Hill, AR05-2010
Skills
- Cash handling
- Decision-making
- Customer service focus
- Employee training
- Workplace safety
- Accurate money handling
- Training and mentoring
- Energetic and enthusiastic
- Relationship building
- Team development
- Sales strategies
- Hiring and recruiting
Accomplishments
- Supervised team of 8 staff members.
- Used Microsoft Excel to develop inventory tracking spreadsheets.
Interests
Timeline
Shift Manager
Domino's Pizza
03.2019 - 04.2022
Crew Trainer
Taco Bell
06.2015 - 03.2017
Bachelor of Science - Criminal Justice/Human Services
Colorado Technical University
Lead Hill High School
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