Danielle McMahon
Naples,FL
Summary
Recent college graduate in search of a full-time job opportunity focused in the field of Human Resources and/or Talent Acquisition. To date, had hands- on experience in the areas of recruitment, designing digital campaigns, customer service, and corporate communications during the undergraduate studies and various internships. Driven Front Desk Agent highly skilled in managing reservations, telephone calls and customer inquiries. Poised and professional with total commitment to guest satisfaction. Well-versed in mitigating customer dissatisfaction with prompt service and diplomatic communication.
Overview
4
4
years of professional experience
1
1
Certification
Work History
Front Desk Agent
Hyatt Vacation Club
02.2024 - Current
- Enhanced guest satisfaction by efficiently managing check-in and check-out processes.
- Streamlined front desk operations for improved efficiency and faster service delivery.
- Increased customer loyalty with exceptional communication skills and personalized service.
- Resolved guest issues promptly, resulting in positive feedback and return visits.
- Maintained accurate records of guest information, payments, and reservations using hotel management software systems.
Beauty Advisor
Sephora
09.2022 - Current
- Worked to meet or exceed special targets for credit card applications, special donations and specific product promotions
- Developed strong rapport with customers and created positive impression of business
- Helped clients achieve desired looks for daily wear and special events by designing makeup strategies for each scenario
- Followed up with customers to increase satisfaction with purchases and services.
- Arranged merchandise to present visually appealing displays and attract clientele.
- Volunteered for extra shifts during holidays and other busy periods to alleviate staffing shortages.
- Managed to help over 50 customers per day.
Administrative Assistant
Baers Furniture
10.2023 - 12.2023
- Delivered excellent customer service through prompt responses to client inquiries, addressing concerns effectively, and building strong relationships.
- Answered multi-line phone system, routing calls, delivering messages to staff and greeting visitors.
- Created and maintained databases to track and record customer data.
- Maintained up-to-date knowledge of industry best practices and office software updates to maximize efficiency in administrative tasks.
- Established administrative work procedures to track staff's daily tasks.
Human Resource and Recruitment Intern
Community Care Home Health Services
06.2022 - 08.2022
- Posted job openings, screened resumes and scheduled interviews to fill positions with qualified candidates.
- Assisted with writing job postings and job descriptions for boards.
- Conducted orientations and helped employees complete necessary paperwork to get new hires established and up to speed quickly.
- Assisted human resources and recruiting teams by scheduling phone screens and on-site interviews.
- Pre-screened resumes prior to sending to corporate hiring managers for consideration.
- Managed over 70 customers per day.
- Developed and maintained relationships with external recruiters to obtain referrals to qualified candidates.
Registration Coordinator Volunteer
Saint John Food Bank
09.2021 - 12.2021
- Spearheaded human resource planning and sign in of food bank to schedule staff in optimized way
● Facilitated customer support and aided all donors and recipients which enhanced their experience with website user
experience
● Authored and executed food bank system training artifacts for volunteer and donor information to assist with expedited
delivery of goods and services
● Implemented logistical planning of goods being donated to expedite turnaround process for food bank recipients - Managed over 70 clients per day.
Sales Associate
Total Wine & More
04.2020 - 08.2020
- Fostered lasting relationships with customers through effective communication and quick response, resulting in long-term loyalty and expanded client base.
- Promoted conversion of casual shoppers into customers through product knowledge and product solutions to meet customer needs.
- Maintained current knowledge of evolving changes in marketplace.
- Shattered daily sales quota on weekly basis (on average approximately 1000+ sales ) to outperform other sales associates in competitive environment
- Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
Education
Bachelor of Arts - Communications
University of San Francisco
San Francisco, CA05.2022
Skills
- Google Docs
- Microsoft Word
- Onboard New Hires
- HRIS Applications
- New Hire Paperwork Processing
- Applicant Tracking Systems Proficient
- Microsoft Office
- Background Check Investigations
- Recruitment
- Guest Relations
Certification
- Human Resource Generalist , [HR University]
Timeline
Front Desk Agent
Hyatt Vacation Club
02.2024 - Current
Administrative Assistant
Baers Furniture
10.2023 - 12.2023
Beauty Advisor
Sephora
09.2022 - Current
Human Resource and Recruitment Intern
Community Care Home Health Services
06.2022 - 08.2022
Registration Coordinator Volunteer
Saint John Food Bank
09.2021 - 12.2021
Sales Associate
Total Wine & More
04.2020 - 08.2020
Bachelor of Arts - Communications
University of San Francisco