Summary
Overview
Work History
Education
Skills
Work Availability
Work Preference
Software
Timeline
Generic

Danielle McMahon

Memphis,TN

Summary

Skilled Customer Returns Processor with 17 years of experience managing product returns for local retailers. Track record of completing tasks with efficiency and thoroughness. Focused on supporting business productivity goals and ensuring high-quality customer service. Hardworking and passionate job seeker with strong organizational skills eager to secure entry-level Customer Service position. Ready to help team achieve company goals.

Overview

17
17
years of professional experience

Work History

Return Clerk

Levenger
11.2006 - 04.2024
  • Unloaded, inspected, and stored damaged and returned products.
  • Collaborated with team members to facilitate returns quickly and provide outstanding customer service.
  • Distributed returned merchandise to appropriate store departments or palletized for liquidation.
  • Increased efficiency in returns handling by organizing workspace effectively and managing high volumes of incoming packages daily.
  • Delivered exceptional service to customers experiencing return-related difficulties, demonstrating patience and empathy while working towards resolution.
  • Contributed to positive working relationships within the team by actively participating in meetings and sharing best practices for handling complex return situations.
  • Delivered exceptional customer service to every customer by leveraging extensive knowledge of products and services and creating welcoming, positive experiences.
  • Responded to customer requests, offering excellent support and tailored recommendations to address needs.
  • Followed up with customers about resolved issues to maintain high standards of customer service.
  • Provided excellent customer care by responding to requests, assisting with product selection and handling ordering functions.
  • Trained new personnel regarding company operations, policies and services.
  • Cross-trained and provided backup support for organizational leadership.
  • Trained staff on operating procedures and company services.

Education

GED -

Oakhaven High School
Memphis, TN
09.1993

Skills

  • Warehouse Experience
  • Customer Service
  • Computer Skills
  • Order and Refund Processing
  • Remote Office Availability
  • Warehouse Operations
  • Return Authorization
  • Customer Relations
  • Work Prioritization
  • Order Fulfillment

Work Availability

monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Work Preference

Work Type

Full Time

Location Preference

On-SiteRemote

Important To Me

Work-life balanceCareer advancementPaid sick leaveHealthcare benefits401k matchPaid time offFlexible work hoursWork from home optionPersonal development programsCompany Culture

Software

Ecometery, Netsuite, Loop Return

Timeline

Return Clerk

Levenger
11.2006 - 04.2024

GED -

Oakhaven High School
Danielle McMahon