Danielle McMILLAN

• Alternate supervisor for lower-level staff often approving court reports, ISPs, AOCS, and coaching/mentoring personnel regarding caseloads. Trained higher-level leadership and employees to expand clinical and procedural knowledge to use creative and critical thinking skills in case management and implement and interpret OKDHS policies, procedures, and social work best practices. During case consultations and visits, I strive to be viewed as an exceptional role model to the children and families I serve.

• Strong attention to detail skill recognizing some of the smallest but most critical mistakes that others don’t typically notice. I have exceptional investigative and problem-solving skills related to assigned duties regarding case management and administrative work related to case assignments and tasks without supervisory oversight and guidance while maintaining positive and professional relationships.

• Provide specialized intervention of treatment plans through research and referrals for mental and behavioral health, medical, family, financial, and parenting service programs like CHBS (Comprehensive Home Base Services), TFC (Therapeutic Foster Care), Bethesda and Project SAFE (Sexual Assault Awareness program for non-offenders), Gateway to Prevention and Specialized Outpatient Services (Substance Abuse Services), Transitions (Counseling and Sexual Abuse for Offenders/Non-Offenders), OK Health Department and Legacy Parenting (Parenting program services), Housing Authority referrals, Food Bank and Stamp Programs SNAP (Supplemental Nutrition Assistance Program), TANF (Temporary Assistance for Needy Families), Sooner Care Services and Resources, WIC (Women, Infants, and Children), utilizing resources to recover birth certificates and social security cards through State of Oklahoma Vital Records, Obtaining Police Reports to include assistance of Tribal Police to obtain pertinent records and information to cases.

• Develop and implement assessments of individuals and families also known as the AOCS (Assessment of Child Safety) to create ISPs (Individualized Service Plans) for both children and families to secure a safe and healthy continuous environment within a minimum amount of time. This is to include foster family safety assessments. In addition to completing ICPC (Interstate Compact on the Placement of Children).

• Provide individuals with prevention and response programs, sexual assault prevention, child abuse, and neglect investigations, adoption services, foster care services, referrals with adequate concerns for others, court liaison, group home and shelter services, volunteer program activities as well as permanency planning.
• Provide consultations to families of completed caseloads pertaining to behavioral or psychosocial services. This includes court-ordered service evaluations, plans, and resolutions ordered by the court.

• Implement and develop healthy, stable, relationships safe for both children and families during the permanency planning process. I listen to the voice of children and advocate for youth and all families as they navigate the permanency process.

• Provide expert decision-making by identifying the root causes of problems, identifying the alternatives, analyzing consequences and desired outcomes, and making the best choice for the children and families on a day-to-day basis.

• Collected and reviewed third-party reports to support decisions.
• Conducted comprehensive analysis and evaluated risk to control underwriting loss.
• Entered data into underwriting database to track activity during loss-run process.
• Photocopied, documented, and scanned received documentation and filed it for use by underwriting standards according to policy type.
• Documented expected benefits and risks of agreements involving relevant data, financial statements, and market trends, to make an informed decision about whether or not to approve higher-risk insurance policies.
• Created and delivered submissions of policy endorsements, certificates of insurance, and policy binders. Assisted in the preparation of reports, policy summaries, along with many other documents in accordance with the underwriting process.
• Performed of due diligence by assessing data and analyzing relevant financial statements along with market trends to make an informed decision about whether or not to approve certain policies.
• Managed physical and digital files, monitored spreadsheets, and updated reports to coordinate project materials.
• Reviewed and evaluated claim applications to approve, suspend, or decline requests.
• Performed data entry functions to track information such as payments, account updates, and customer interactions.
• Generated loss run reports, exposure reports, and renewal summary reports and documentation for senior management and underwriting staff.
• Organized both physical and digital files and updated reports to coordinate project materials.
• Responded to requests for data searches, office memo drafts or reference retrievals.

• Served large number of customers during high volume shifts and remained composed and professional in stressful situations.
• Reconciled cash and checks against computer records at end of shift.
• Responded and assisted customers with account inquiries and updates.
• Entered transactions into computer and issued customer receipts.
• Adhered to strict guidelines regarding financial and customer data to avoid breaches and information misuse.
• Explained bank services, financial products and applicable fees to customers.
• Increased knowledge of banking products and services by actively participating in available training classes and workshops offered to employees.
• Took on additional shifts during busy periods to minimize staffing shortages.
• Maintained confidentiality of bank records and client information.
• Used a strong knowledge of banking products and services to confidently educate customers about features, benefits and pricing.
• Trained employees on cash drawer operation.

• Demonstrated expertise in identifying and mitigating potential fraud and transaction risks.
• Increased knowledge of banking products and services by actively participating in available training classes and workshops offered to employees.
• Met or exceeded sales goals by promoting bank products and services in customer interactions.
• Built and maintained client relationships through quality, personalized interactions.
• Delivered exceptional service to customers in person or over telephone.
• Researched and resolved customer issues on personal savings, checking and lines of credit accounts.
• Cross-sold bank products by answering inquiries, informing customers of new services and promotions.
• Directed specific questions to appropriate branch personnel.
• Trained employees on cash drawer operation.

• Operated cash register or POS system to receive payment by cash, check and credit card.
• Accepted cash and credit card payments, issued receipts and provided change.
• Answered customer questions and provided store information.
• Delivered high level of customer service to patrons using active listening and engagement skills.
• Helped customers find specific products, answered questions and offered product advice.
• Completed daily recovery tasks to keep areas clean and neat for maximum productivity.
• Trained new team members in cash register operation, stock procedures and customer services.
• Preserved appearance of store by arranging and replenishing displays and merchandise racks.
• Learned roles of other departments to provide coverage and keep store operational.
• Tracked company inventories, moved excess stock and arranged products to improve sales.
• Processed refunds for worn, damaged and broken merchandise.