Danielle McMonagle
Nottingham ,MD
Summary
Dependable and effective in managing operations. Successful in encouraging team members to work efficiently and meet production targets. Well-organized, self-motivated and knowledgeable about successful strategies for managing fast-paced work. Experienced with over 18 years of experience in customer service. Excellent reputation for resolving problems and improving customer satisfaction.
Overview
7
7
years of professional experience
Work History
Teacher's Assistant
BCPS
08.2023 - Current
- Handed out classroom materials, like pencils, paper, and crayons.
- Oversaw students in classroom and common areas to monitor, enforce rules, and support lead teacher.
- Collaborated with teachers for lesson preparation by preparing materials and setting up equipment.
- Worked with lead teacher to monitor class schedule and take attendance.
- Supported student learning objectives through personalized and small group assistance.
- Maintained safety and security by overseeing students in recess environments.
- Reviewed lesson material with students individually or in small groups.
- Documented student progress and communicated with parents to keep informed.
- Attended training classes, parent conferences and faculty meetings to stay up-to-date on student progress.
- Assisted teachers with classroom management and document coordination to maintain positive learning environment.
- Supported classroom activities, tutoring, and reviewing work.
- Supported classroom maintenance and upkeep, organizing books and materials.
- Tutored struggling students individually and in small groups to reinforce learning concepts.
- Mentored and tutored individual students needing additional help.
Certified Pharmacy Technician
Northern Pharmacy
11.2019 - 08.2023
- Answered incoming phone calls and addressed questions from customers and healthcare providers.
- Solved customer problems over telephone by providing assistance with placing orders, navigating systems and locating items.
- Consulted with insurance company representatives to complete claims processing, resolve concerns and reconcile payments.
- Communicated directly with doctors offices via telephone, fax, and email.
- Completed paperwork, entering prescription and insurance or billing information into patient profiles.
- Supervised pharmacy technicians and coordinated day-to-day assignments from Oct 2021-March 2022
- Answered emails
- Created spreadsheets for the data entry department
Certified Pharmacy Technician
Walgreens
11.2018 - 03.2020
- Answered incoming phone calls and addressed questions from customers and healthcare providers.
- Solved customer problems in-person or over telephone by providing assistance with placing orders, navigating systems and locating items.
- Communicated directly with doctors offices via telephone, fax, and email.
- Completed paperwork, entering prescription and insurance or billing information into patient profiles.
- Maintained drug inventory levels by ordering necessary medications and supplies.
- Assisted in preparation, distribution, and storage of pharmaceuticals.
- Filled prescriptions, up to 900 incoming scripts daily.
Assistant/Receptionist
Mankowski And Associates
11.2017 - 06.2018
- Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
- Confirmed appointments, communicated with clients and updated client records.
- Answered central telephone system and directed calls accordingly.
- Kept reception area clean and neat to give visitors positive first impression.
- Provided clerical support to company employees by copying, faxing and filing documents.
- Responded to inquiries from callers seeking information.
- Restocked supplies and cleaned exam rooms in between patients as well as at the end of the day
- Supervised patients working out in the gym for physical therapy as well as cleaned equipment before and after each use
- Handled co-pays and insurance as well as handling new in take paperwork
Education
High School Diploma -
Our Lady of Mt. Carmel High School
Essex, Maryland 06.2007
Skills
- Answering and Routing Calls
- Medication Documentation
- Problem-Solving Skills
- Staff Leadership
- Resolving Complaints
- Providing Excellent Customer Service
- Understanding of Drugs
- Patient Profile Setup
Timeline
Teacher's Assistant
BCPS
08.2023 - Current
Certified Pharmacy Technician
Northern Pharmacy
11.2019 - 08.2023
Certified Pharmacy Technician
Walgreens
11.2018 - 03.2020
Assistant/Receptionist
Mankowski And Associates
11.2017 - 06.2018
High School Diploma -
Our Lady of Mt. Carmel High School
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