Danielle McSpadden
Summary
Proven Administrative Assistant with a track record of enhancing office operations at Avalon Essential Homecare. Excelled in data entry and office administration, significantly improving document control processes. Demonstrated exceptional organizational skills and a commitment to outstanding customer service, ensuring efficient office management and positive client interactions.
Overview
21
21
years of professional experience
1
1
Certification
Work History
Administrative Assistant
Avalon Essential Homecare
05.2023 - Current
- Answered multi-line phone system, routing calls, delivering messages to staff and greeting visitors.
- Maintained inventory of office supplies
- Built and maintained excellent customer relationships through timely response to inquiries and going above and beyond to accommodate unusual requests.
- Completed forms, reports, logs, and records to quickly handle all documentation for human resources.
- Managed filing system, entered data and completed other clerical tasks.
Personal Care Assistant
Visiting Angels Home Care
12.2021 - 04.2023
- Transported individuals to events and activities, medical appointments, and shopping trips.
- Recorded temperature, blood pressure, pulse, or respiration rate as directed by medical or nursing staff.
- Assisted patients with self-administered medications.
- Assisted with dressing guidance, grooming, meal preparation, and medication reminders.
- Cleaned house, ran errands, managed laundry, and completed weekly grocery shopping.
Patient Care Technician
St John Hospital & Medical Center
01.2004 - 12.2014
- Facilitated personal hygiene management, feeding and ambulation.
- Delivered high-quality care to patients in hospital facility.
- Completed activities of daily living for patients unable to self-care, and assisted those with limited mobility in completing tasks.
- Documented patient information and care activities in electronic health record.
- Transported patients between rooms and appointments or testing locations.
- Assisted nursing staff with completing daily rounds, documenting vital signs and answering calls.
Education
Bachelor of Arts - Psychology
University of Phoenix
Tempe, AZ01-2015
Skills
- Data Entry
- Filing
- Letter preparation
- Document Control
- Report Writing
- Office Administration
- Scheduling
- Computer Skills
Accomplishments
- Billing - Cooperated with Medicare, Medicaid and private insurance providers to establish relationships and resolve billing issues.
- Scheduling - Communicated with patients through phone, fax, email and in person to schedule appointments and answer inquiries.
- Advanced from caregiver to field representative within 1 year for outstanding work performance.
Certification
- Certified Medical Assistant, Ross Medical Center
- CAP - Certified Administrative Professional
- Licensed foster care parent, Wolverine Human Services
Timeline
Administrative Assistant
Avalon Essential Homecare
05.2023 - Current
Personal Care Assistant
Visiting Angels Home Care
12.2021 - 04.2023
Patient Care Technician
St John Hospital & Medical Center
01.2004 - 12.2014
Bachelor of Arts - Psychology
University of Phoenix
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