Summary
Overview
Work History
Education
Skills
Accomplishments
Timeline
Generic

Danielle Meadows

McKinney,TX

Summary

Experienced Claims Adjuster with over 8 years of handling property, auto, and bodily injury claims, seeking to leverage expertise in investigation, negotiation, and policy interpretation to support efficient claims resolution and excellent customer service in a fast-paced insurance environment.

Overview

6
6
years of professional experience

Work History

Casualty Adjuster-Inside

CRAWFORD & COMPANY
01.2024 - Current
  • Since January 2024, I have served as an Inside Claims Adjuster with Crawford & Company, where I review and process a variety of insurance claims including property, auto, and liability. My role involves conducting thorough investigations through interviews, document analysis, and coordination with policyholders, claimants, repair shops, and medical providers. I evaluate coverage, assess liability and damages, and determine appropriate settlements in accordance with policy terms and state regulations. I maintain detailed and organized claim files within the company’s claims management system and ensure all documentation meets internal and compliance standards. Throughout the claims process, I communicate clearly and empathetically with all stakeholders and work collaboratively with field adjusters, legal counsel, and internal departments. I remain current on evolving industry regulations and company protocols to ensure consistent and efficient claim resolution.

Auto Inside Adjuster

PILOT CATASTROPHE SERVICES
05.2022 - 11.2023
  • As an Auto Catastrophe Adjuster, I responded to high-volume losses resulting from large-scale weather events and natural disasters. I conduct field inspections and desk investigations to assess vehicle damages, determine coverage, and facilitate timely settlements. My responsibilities include verifying policy information, estimating total loss and repairable damage using CCC One and other estimating platforms, and negotiating with body shops, claimants, and policyholders. I document findings in compliance with state-specific regulations and carrier guidelines while maintaining communication with insureds during stressful, high-impact situations. I specialize in total loss evaluations, fast-track settlements, and catastrophe-related triage, consistently meeting performance benchmarks and cycle time expectations.
  • Proactively managed workload during high-volume catastrophe events, prioritizing urgent cases for prompt attention.
  • Enhanced communication between field adjusters and inside examiners, streamlining information exchange for efficient decision-making on claims resolutions.

Total Loss Adjuster

THE BEST CLAIMS SOLUTIONS
04.2021 - 04.2022
  • As a Total Loss Adjuster, I specialized in evaluating and processing auto claims where the cost of repairs exceeds the actual cash value of the vehicle. My responsibilities include conducting thorough assessments of vehicle damage, confirming total loss status, and calculating fair market values using valuation tools such as CCC One, Mitchell, or comparable platforms. I verify policy coverage, explain the total loss process to insureds, and manage title transfer and salvage procedures in coordination with lienholders, DMVs, and salvage vendors. I negotiate settlements with claimants and ensure timely issuance of payments in accordance with policy terms and applicable state regulations. Throughout the process, I maintain detailed documentation, ensure compliance with company standards, and provide empathetic, professional communication to support customers during what is often a stressful and emotional experience.

Inside Casualty Adjuster

Kemper Insurance
01.2020 - 03.2021
  • As an Inside Auto Adjuster with a focus on early bodily injury (BI) settlements, I managed auto claims from first notice of loss through resolution, with an emphasis on identifying and resolving injury exposures promptly and efficiently. I conduct thorough investigations by reviewing accident reports, vehicle photos, medical documentation, and recorded statements to assess liability and injury severity. I evaluate policy coverage and determine damages while working proactively to identify opportunities for early resolution of soft tissue and low-impact injury claims. I engage directly with claimants, medical providers, and attorneys to negotiate fair settlements and avoid litigation exposure. I maintain detailed claim documentation in the internal claims management system and ensure all actions are in full compliance with state regulations and company protocols. My approach combines strong analytical skills, empathetic communication, and sound judgment to resolve claims accurately, efficiently, and in alignment with company standards for customer service and claims cycle time.

Claims Specialist

State Farm Automobile Insurance
01.2019 - 12.2019
  • As a Claims Specialist at State Farm, I managed a variety of auto and property claims from initial intake through final resolution. My responsibilities include evaluating coverage, investigating losses, assessing damages, and determining liability based on policy language and applicable laws. I handle both first- and third-party claims, conducting interviews with insureds, claimants, witnesses, and service providers to gather relevant facts. I utilize estimating tools and internal systems to document findings, issue settlements, and ensure compliance with State Farm procedures and regulatory requirements. I collaborate regularly with repair shops, medical providers, attorneys, and internal teams to bring claims to a prompt, fair, and cost-effective resolution. Throughout the process, I deliver exceptional customer service by maintaining proactive communication and demonstrating empathy and professionalism in every interaction.

Education

Bachelor of Arts - Psychology

Indiana University–Purdue University Indianapolis (IUPUI)

High School Diploma -

Merrillville High School
Merrillville, IN
05-2002

Skills

  • Proficient in industry-standard tools such as Xactimate, CCC One, and Symbility
  • Liability analysis
  • Claims investigation
  • Damage assessment
  • Policy interpretation
  • Casualty adjusting
  • Settlement determination
  • Dispute resolution
  • Teamwork and collaboration
  • Customer service
  • Problem-solving
  • Insurance policy knowledge
  • Time management
  • Problem-solving abilities

Accomplishments

  • Used Microsoft Excel to develop inventory tracking spreadsheets.
  • Conflict Resolution - Responsible for handling customer account inquiries, accurately providing information to ensure resolution of product/service complaints and customer satisfaction.
  • Served as Lead Adjuster for over 100 complex claims.

Timeline

Casualty Adjuster-Inside

CRAWFORD & COMPANY
01.2024 - Current

Auto Inside Adjuster

PILOT CATASTROPHE SERVICES
05.2022 - 11.2023

Total Loss Adjuster

THE BEST CLAIMS SOLUTIONS
04.2021 - 04.2022

Inside Casualty Adjuster

Kemper Insurance
01.2020 - 03.2021

Claims Specialist

State Farm Automobile Insurance
01.2019 - 12.2019

Bachelor of Arts - Psychology

Indiana University–Purdue University Indianapolis (IUPUI)

High School Diploma -

Merrillville High School

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