Danielle Melvin
Severn,MD
Summary
Passionate and dedicated student looking to improving lives of individuals struggling with addiction and other behavioral disorders. Caring supporter of recovering patients with guidance toward tangible improvements and relapse prevention. Attentively implements sound treatment plans addressing unique patient needs and helps attain long-term behavioral goals.
Overview
5
5
years of professional experience
Work History
Front Desk Receptionist
05.2022 - Current
- Greet patients at front desk and engaged in pleasant conversations while managing check-in process.
- Welcomed patients with friendly greeting, answered general questions, gathered nature of visit and directed to specific offices.
- Completed data entry and filing to keep records updated for easy retrieval.
- Maintained files and records by implementing effective filing systems that boosted efficiency and organization.
- Completed all tasks in compliance with company policies and procedures.
- Collected room deposits, fees, and payments.
- Confirmed important personal and payment information for compliance with security and payment card industry standards.
- Resolved patients issues quickly and notified supervisor immediately when problems escalated.
- Answered multi-line phone system to respond to inquiries and transfer calls to correct departments and personnel.
Health and Safety Coordinator
11.2021 - 05.2022
- Collaborate with other team members to safely and effectively administer Covid-19 test to students and teachers.
- Manage the receipt, distribution, sample collecting and mailing of covid-19 test.
- Support students in filling out covid-19 consent forms.
Wait Staff Member
Cheesecake Factory Restaurant
07.2019 - 08.2021
- Set up dining room to promote welcoming environment and meet or exceed hospitality and service standards.
- Arranged and prepared tables for customers to offer memorable experiences to guests.
- Cultivated warm relationships with regular customers.
- Practiced safe, sanitary food handling for preparation and service to maximize pleasant dining experience.
- Explained menu items and preparation methods to provide high level of customer service and promote dining atmosphere.
- Bussed and reset tables to keep dining room and work areas clean.
Education
Human Services - Addiction Counseling
Anne Arundel Community College
Arnold, MDHigh School Diploma -
Old Mill High School
Millersville, MD05.2007
Skills
- Customer Service
- Time Management
- Listening Skills
- Cash Handling
- Telephone Etiquette
- Problem-solving skills
- Team Collaboration
- Office Organization
- Oral and writing communication
- Hospitality services
- Work Prioritization
- Confidentiality handling
- Attention to Detail
- Appointment Scheduling
Timeline
Front Desk Receptionist
05.2022 - Current
Health and Safety Coordinator
11.2021 - 05.2022
Wait Staff Member
Cheesecake Factory Restaurant
07.2019 - 08.2021
Human Services - Addiction Counseling
Anne Arundel Community College
High School Diploma -
Old Mill High School