Danielle Mendoza
South San Francisco,CA
Summary
Motivated to maintain customer satisfaction and contribute to company success. Hardworking. Thorough and efficient. Personable in person and by phone. Sales Associate with extensive knowledge in music and musical gear industry. Positive worker with a passion for assisting customer's needs. Excellent communication skills and ability to resolve various problems in a calm and timely manner. Passionate about music and story-telling through theater.
Overview
9
9
years of professional experience
Work History
Performing Artist
Multiple
07.2017 - Current
- Performer; singing and dancing for Musical Theater productions all over the Bay Area and New York
- Collaborated with other creatives to produce cover songs or original music
- Always learning new skills to become a well-rounded performer. These skills include musical instruments and marital arts
Agent Team Member
State Farm - Shana Nelson
10.2015 - 07.2017
- Obtained client information by answering telephone calls.
- Informed clients of policies and procedures.
- Followed up on customers' inquiries to assess satisfaction with provided solutions.
- Advised customers about new products and assisted customers in determining best insurance product for needs.
- Evaluated leads obtained through direct referrals, lead databases, and cold calling
Customer Service Representative
AllState
05.2015 - 09.2015
- Handled customer inquiries and suggestions courteously and professionally.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Answered constant flow of customer calls with minimal wait times.
- Answered customer telephone calls promptly to avoid on-hold wait times.
- Billing procedures
Production Vocalist
Princess Cruises
07.2017 - 02.2020
- Trained in multiple genres of dancing, singing, acting, and musical instruments
- Obtained roles by studying parts and developing strong characterization.
- Rehearsed diligently to perfect musical productions and deliver quality performances.
- Worked respectfully and well in culturally diverse environment
Warehouse/Operations
Guitar Center
09.2014 - 05.2015
- Unload truck and merchandise and organize them in the warehouse
- Heavy lifting
- Received incoming shipments and reviewed contents against purchase order for accuracy
- Prep for inventory counts
- Confirmed online orders, packed, and shipped as soon as possible
Barista
STARBUCKS COFFEE COMPANY
09.2014 - 03.2015
- Pleasantly interacted with customers during hectic periods to promote fun, positive environment.
- Cleaned counters, machines, utensils, and seating areas daily.
- Maintained regular and consistent attendance and punctuality.
- Replenished pastries, milks, utensils, cups, any materials needed in the cafe
- Made coffee drinks, teas, and various beverages according to Starbucks standards
Education
Bachelor of Arts - Music - Vocal
California Polytechnic State University-San Luis Obispo
San Luis Obispo, CA06.2012
Skills
- outgoing and energetic
- efficient and straight-forward
- organized and clean
- courteous, professional demeanor
- Customer service oriented
- thrives in fast-paces environment
- Can speak Tagalog
- Heavy lifting
- Time Management
- Complex Problem-Solving
Languages
Tagalog
Professional Working
Timeline
Performing Artist
Multiple
07.2017 - Current
Production Vocalist
Princess Cruises
07.2017 - 02.2020
Agent Team Member
State Farm - Shana Nelson
10.2015 - 07.2017
Customer Service Representative
AllState
05.2015 - 09.2015
Warehouse/Operations
Guitar Center
09.2014 - 05.2015
Barista
STARBUCKS COFFEE COMPANY
09.2014 - 03.2015
Bachelor of Arts - Music - Vocal
California Polytechnic State University-San Luis Obispo