Danielle Mercado
Tappan,NY
Summary
Dynamic server with extensive experience at Sabi Sushi, excelling in customer engagement and order accuracy. Proven ability to enhance guest satisfaction through personalized service and effective multitasking. Skilled in point of sale management, fostering warm relationships with patrons, and collaborating with team members to ensure seamless operations during peak hours.
Overview
6
6
years of professional experience
Work History
Server /Bar Tender
Sabi Sushi
Piermont, NY
08.2023 - Current
- Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
- Served food and beverages promptly with focused attention to customer needs.
- Worked with POS system to place orders, manage bills, and handle complimentary items.
- Collaborated with team members during busy shifts for efficient workflow and excellent guest experiences.
- Cultivated warm relationships with regular customers.
- Enhanced customer satisfaction by promptly attending to their needs and providing personalized service.
Server
Pier 701
Piermont, NY
05.2019 - 04.2023
- Greeted customers warmly to provide exceptional customer service.
- Bussed tables between courses and load and unloaded trays to expedite tasks.
- Delivered customer orders promptly and with attention to accuracy and satisfaction.
- Kept close eye on customers to quickly spot leaving guests and clear tables for future patrons.
- Refilled drinks and condiments and restocked serving areas to minimize delays.
- Provided support during large events or private parties by setting up banquet areas according to specific requirements or themes.
Education
Visual Design - Computer Graphics
Catherine Gibbs
Norwalk, CT05.1998
Skills
- Point of sale management
- Order accuracy
- Customer engagement
- Networking
Timeline
Server /Bar Tender
Sabi Sushi
08.2023 - Current
Server
Pier 701
05.2019 - 04.2023
Visual Design - Computer Graphics
Catherine Gibbs