Danielle Mercado
Corpus Christi
Summary
Compassionate and determined dental front desk receptionist, ready to join a dental healthcare team where I can contribute my skills and give quality care to patients.
Overview
9
9
years of professional experience
Work History
Front Desk Receptionist/Insurance Verification Specialist
Bay Area Family Dentistry
08.2025 - Current
- Managed front desk operations, ensuring seamless guest check-in and check-out processes.
- Provided exceptional customer service, addressing inquiries and resolving issues promptly.
- Maintained accurate appointment schedules using electronic booking systems.
- Coordinated communication between departments to enhance guest experience.
- Maintained organized and clean front office area to create professional and welcoming environment for visitors and employees.
- Managed high-volume phone calls, directing inquiries to appropriate personnel for prompt resolution.
- Collected room deposits, fees, and payments.
- Scheduled appointments accurately using reservation software, reducing conflicts or doublebookings.
- Dental insurance verification and eligibility review
- Knowledge of PPO, HMO, Medicaid, and veteran dental benefit programs
- Benefits coordination and coverage breakdowns
- Accurate data entry and patient account management
- Treatment plan estimation and patient financial counseling
- Prior authorization and claim submission support
- Strong communication with insurance representatives and patients
- HIPAA-compliant handling of patient information
- Verified dental insurance eligibility, benefits, and coverage limitations for new and existing patients prior to appointments
- Worked directly with major dental insurance providers including Blue Cross Blue Shield (BCBS), Aetna, MetLife, Delta Dental, Humana, UnitedHealthcare, TeamCare and Veterans dental vouchers
- Confirmed coverage details such as deductibles, annual maximums, waiting periods, frequency limitations, and co-insurance percentages
- Communicated insurance benefits and estimated out-of-pocket costs clearly to patients before treatment
- Entered and maintained accurate insurance and patient information within dental practice management systems
Cashier/Server
The Texas Flame
04.2025 - 12.2025
- Processed customer transactions efficiently and accurately using point-of-sale systems.
- Resolved customer complaints promptly, maintaining a positive dining experience.
- Worked with POS system to place orders, manage bills, and handle complimentary items.
- Provided exceptional customer service, resolving inquiries and complaints to enhance satisfaction.
- Managed multiple tables efficiently, prioritizing tasks to enhance workflow.
- Collaborated with kitchen staff to ensure timely food preparation and delivery.
- Utilized POS systems for accurate order processing and payment handling.
Front Desk Receptionist/Assistant
Palm Tree Dental
10.2021 - 09.2022
- Checked in patients
- Verified insurance
- Collected patients copay
- Took patients x-rays
- Set up treatment rooms
- Sterilized dental tools & equipment
Hostess/Busser
BJ's Brewhouse
09.2019 - 03.2020
- Greet incoming and departing Guests warmly with a genuine smile and eye contact; escort them to assigned dining area; present menus; announce waiter's name
- Inform Guest of current promotion and who will be serving them to ensure a smooth handoff to service staff
- Answer incoming calls to the restaurant and provide appropriate service
- Manage the flow of Guests into the Dining and Bar areas, provide accurate wait times to incoming Guests if appropriate
Cashier
Wingstop
05.2017 - 11.2019
- Maintained working knowledge of the restaurant's policies and procedures.
- Organized and cleaned restaurant during downtime; maintain a sanitized work environment at all times.
- Maintained high standards of customer service during high-volume, fast-paced operations.
- Communicated clearly and positively with coworkers and management.
- Generated sales leads.
- Serve food and assist servers as needed to provide quick and high-quality customer service.
Education
Dental Assisting
South Texas Vocational Institute
Corpus Christi, Tx09.2020
High School Diploma - undefined
Livingston High School
Livingston, Tx06.2016
No Degree - Associates of Science
Coastal Bend College
Alice, TX05-2023
Skills
- Excellent communication
- Quick and efficient
- Ability to work at a fast pace
- Able to work in a team well
- Familiar with computer basics and MS office
- Familiar with Dentrix/Eaglesoft software
- In-depth knowledge of infection-control procedures
- Patient education and the goals of preventative dentistry
- Prepare and set up treatment rooms as well as closing for the day
- Knowledgeable in tray set ups
- HIPAA/OSHA regulations
EXTERNSHIP
- La Costa Dental
- July 2020 - September 2020
- Corpus Christi, Tx
- Volunteered for Dr. Nauman D.D.S as a dental assistant.
CERTIFICATIONS
- CPR Certified
- April 2023 - April 2026
- Corpus Christi, Tx
- Basic life support and A.E.D certified.
Timeline
Front Desk Receptionist/Insurance Verification Specialist
Bay Area Family Dentistry
08.2025 - Current
Cashier/Server
The Texas Flame
04.2025 - 12.2025
Front Desk Receptionist/Assistant
Palm Tree Dental
10.2021 - 09.2022
Hostess/Busser
BJ's Brewhouse
09.2019 - 03.2020
Cashier
Wingstop
05.2017 - 11.2019
High School Diploma - undefined
Livingston High School
Dental Assisting
South Texas Vocational Institute
No Degree - Associates of Science
Coastal Bend College