Danielle Mikhaiel
Chino,CA
Summary
Meticulously organized Parts Salesman with comprehensive knowledge of hundreds of powersports parts and range of uses in numerous circumstances. Reliable source for customers of varying needs. Customer-centric and service-minded employee with approachability and outward-facing patience and generosity. Reliable parts associate bringing 3 years of experience in automotive parts sales and delivery. Friendly and professional demeanor with track record of consistently positive customer feedback.
Overview
3
3
years of professional experience
Work History
Parts Sales Associate
Corona Motorsports
04.2022 - Current
- Coordinated with service department staff to ensure timely delivery of required parts for repairs or installations.
- Utilized computer systems proficiently for order processing, inventory management, and reporting purposes.
- Inspected parts for defects, removing damaged parts, and replacing with new ones.
- Provided exceptional customer service, resulting in repeat business and positive word-of-mouth referrals.
- Conducted regular inventory audits to maintain accurate stock levels and prevent discrepancies.
- Maintained a clean and organized workspace, promoting an efficient working environment for all employees.
- Collaborated with team members to consistently achieve and exceed monthly sales targets.
- Assisted in the training of new hires, contributing to a knowledgeable and efficient workforce.
- Ordered parts from various distributors to fulfill demands.
- Identified specific replacement parts to meet customers' needs, making accurate suggestions with confidence.
- Reached out to vendors outside usual network to find parts not available from traditional sources.
- Proactively identified opportunities for process improvements within the parts department that led to increased efficiency.
- Managed inventory efficiently, ensuring optimal levels of in-stock items and minimizing backorders.
- Crosssold related products when assisting customers with purchases, increasing average transaction values.
- Regularly reviewed competitors'' offerings in order to stay abreast of market trends and adjust pricing strategies accordingly.
- Responded promptly to phone inquiries regarding available parts or order status, providing excellent communication at all times.
- Processed customer orders accurately and timely, improving overall satisfaction rates.
- Organized parts storage and stocked inventory according to established guidelines.
- Researched vehicles and parts via physical catalogs and electronic means.
- Greeted customers via telephone and in person to answer questions, resolve concerns, and complete sales.
- Maintained clean and neat parts counter and sales floor.
- Met customer needs by looking up stock numbers and prices for various parts, identifying correct items and placing timely orders.
- Set up merchandise displays and organized parts on shelves to maximize customer interest and promote overstocks.
- Assisted customers by responding to complaints and offering updates on back-ordered parts.
- Examined returned parts for defects and exchanged defective parts or refunded money.
Cashier
Corona Motorsports
09.2021 - Current
- Greeted customers entering store and responded promptly to customer needs.
- Worked flexible schedule and extra shifts to meet business needs.
- Operated cash register for cash, and credit card transactions with excellent accuracy levels.
- Built relationships with customers to encourage repeat business.
- Stocked, tagged and displayed merchandise as required.
- Assisted customers with inquiries and provided exceptional service, resulting in positive feedback from shoppers.
- Handled multiple payment methods securely, minimizing discrepancies and potential losses.
- Answered questions about store policies and addressed customer concerns.
- Contributed to store success by maintaining high standards of cleanliness throughout the facility.
- Mentored new employees on cashier duties and best practices, improving overall staff performance.
- Adapted quickly to new technologies implemented at POS systems, ensuring seamless transition periods for both staff and customers.
- Provided backup support for other departments when needed, showcasing versatility within the retail environment.
- Exceeded productivity goals through consistent attention to detail and organization during busy shifts.
- Facilitated smoother checkout process, trained new employees on POS systems.
- Conducted inventory counts by adding each item in stock and documenting in computer system.
Education
High School Diploma -
Eleanor Roosevelt High School
Corona, CA06.2020
Skills
- Customer Relationship Building
- Dependability
- Goal-oriented mindset
- Attention to Detail
- Organizational Skills
- Initiative-taking
- Order Fulfillment
- Proficient in Lightspeed
Various water sports and off-roading
I enjoy operating numerous types of watercraft and UTVs. In addition, exploring different trails and terrains is one of my favorite things to do.
Timeline
Parts Sales Associate
Corona Motorsports
04.2022 - Current
Cashier
Corona Motorsports
09.2021 - Current
High School Diploma -
Eleanor Roosevelt High School
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