Danielle Miller
Cedar Rapids,IA
Summary
Dynamic leader with a proven track record at AutoGlass Solutions Inc, enhancing operational efficiency and customer satisfaction. Excelled in leadership and problem resolution, driving team performance and client loyalty. Skilled in operations management and relationship building, achieving significant growth and retention. Demonstrates professionalism and ethics, with a focus on results and continuous improvement.
Overview
30
30
years of professional experience
Work History
General Manager
AutoGlass Solutions Inc
01.2017 - 02.2024
- Managed budget implementations, employee reviews, training, schedules, and contract negotiations.
- Managed a diverse team of professionals, fostering a positive work environment and high employee satisfaction.
- Developed and implemented strategies to increase sales and profitability.
- Cultivated strong relationships with clients, vendors, and partners to ensure long-term success and loyalty.
- Monitored financial performance, set budgets and controlled expenses to provide financial stability and long-term organizational growth.
- Handled cash accurately and prepared deposits.
- Motivated, trained, and disciplined employees to maximize performance.
- Increased customer satisfaction by addressing and resolving concerns in a timely manner.
- Resolved problems promptly to elevate customer approval.
- Negotiated favorable contract terms with vendors for various office services, resulting in cost savings without sacrificing quality.
- Drove year-over-year business growth while leading operations, strategic vision, and long-range planning.
- Implemented operational strategies and effectively built customer and employee loyalty.
- Directed comprehensive sales efforts to exceed revenue targets consistently while maintaining customer satisfaction levels.
- Provided thoughtful guidance to personnel in navigating and resolving snags in productivity.
- Enhanced customer satisfaction with introduction of customer feedback system, leading to service improvements and repeat business.
- Negotiated with suppliers to secure better pricing, reducing operational costs while maintaining product quality.
- Addressed customer complaints and feedback with immediate action, turning dissatisfied customers into loyal patrons.
- Assisted in recruiting, hiring and training of team members.
- Interacted well with customers to build connections and nurture relationships.
- Handled problematic customers and clients to assist lower-level employees and maintain excellent customer service.
- Cultivated and strengthened lasting client relationships using strong issue resolution and dynamic communication skills.
- Negotiated price and service with customers and vendors to decrease expenses and increase profit.
- Reduced budgetary expenditures by effectively negotiating contracts for more advantageous terms.
- Managed approximately 60 incoming calls, emails and faxes per day from customers.
Owner
Simply Savvy Boutique
05.2013 - 01.2016
- Managed day-to-day business operations.
- Developed and maintained strong relationships with clients, resulting in repeat business and referrals.
- Oversaw daily operations, ensuring all tasks were completed accurately and efficiently by team members.
- Increased customer satisfaction by implementing efficient business processes and providing exceptional service.
- Hired trained, and managed a high-performing team of employees dedicated to achieving company goals.
- Trained and motivated employees to perform daily business functions.
- Established a positive workplace culture that fostered employee engagement, collaboration, and loyalty.
- Negotiated contracts with suppliers for better pricing and terms, reducing overall costs for the business.
- Established foundational processes for business operations.
- Achieved financial growth with strategic planning, cost control measures, and targeted marketing efforts.
- Organized and attended trade shows and special events to showcase products, network with other businesses and attract new customers.
- Evaluated industry competition regularly to maintain a competitive advantage in the marketplace.
- Successfully navigated challenging economic conditions by making informed decisions that protected the business''s financial stability.
- Monitored market conditions to set accurate product pricing and take advantage of emerging trends.
- Mentored staff members on best practices in customer service and sales techniques, leading to increased performance levels.
- Expanded product offerings by researching market trends and identifying potential growth opportunities.
- Interacted well with customers to build connections and nurture relationships.
- Managed purchasing, sales, marketing and customer account operations efficiently.
- Negotiated price and service with customers and vendors to decrease expenses and increase profit.
- Cultivated and strengthened lasting client relationships using strong issue resolution and dynamic communication skills.
- Handled problematic customers and clients to assist lower-level employees and maintain excellent customer service.
- Assisted in recruiting, hiring and training of team members.
- Scheduled employees for shifts, taking into account customer traffic and employee strengths.
- Tracked employee attendance and punctuality, addressing repeat problems quickly to prevent long-term habits.
- Monitored daily cash discrepancies, inventory shrinkage and drive-off.
- Supervised creation of exciting merchandise displays to catch attention of store customers.
- Resolved customer complaints while prioritizing customer satisfaction and loyalty.
- Took ownership of customer issues and followed problems through to resolution.
- Managed a team of customer service representatives, fostering a positive work environment focused on teamwork and collaboration.
- Supervised employees and assessed performances to determine training needs and define accurate plans for decreasing process lags.
- Followed through with client requests to resolve problems.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Managed complex customer issues effectively, navigating multiple internal resources to identify and implement the best possible solutions.
- Conducted regular performance evaluations for team members, identifying areas for improvement and creating targeted action plans.
- Developed strong relationships with key clients, ensuring their needs were met consistently and promptly.
- Maintained detailed records of interactions with clients, allowing for easy retrieval when needed during follow-up communications or escalations.
- Facilitated clear communication between departments, ensuring seamless resolution of customer concerns in a timely manner.
- Kept accurate records to document customer service actions and discussions.
- Developed new scripts and guidelines for team members, resulting in more consistent messaging and better overall communication with customers.
- Fostered culture of continuous improvement, leading to consistently high service standards.
- Enhanced communication skills of team members with targeted workshops.
- Maintained professional demeanor by staying calm when addressing unhappy or angry customers.
- Used industry expertise, customer service skills and analytical nature to resolve customer concerns and promote loyalty.
- Evaluated employee performance and conveyed constructive feedback to improve skills.
- Cultivated positive rapport with fellow employees to boost company morale and promote employee retention.
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Provided ongoing support to team members through mentoring, coaching, and skill development sessions.
Business Owner/Operator
Danielle's Daycare
08.1994 - 05.2013
- Managed day-to-day business operations.
- Developed and maintained strong relationships with clients, resulting in repeat business and referrals.
- Managed financial aspects of business, including budgeting, financial reporting, and tax preparation.
- Consulted with customers to assess needs and propose optimal solutions.
- Established loyal customer base by providing personalized attention, addressing concerns promptly, and exceeding expectations.
- Organized fun-filled events and activities for children that promoted learning in engaging manner.
- Enhanced parent satisfaction by maintaining open communication channels and addressing concerns promptly.
- Cultivated strong relationships with parents to establish trust and open communication regarding their child's progress.
- Organized field trips to enhance cultural awareness and provide diverse learning experiences outside home setting.
- Ensured safe and nurturing environment for children through regular inspections, maintenance, and cleaning of daycare facility.
- Enhanced childrens' development by implementing age-appropriate activities and educational programs.
- Continuously evaluated and updated curriculum based on current research in early childhood education, resulting in improved outcomes for children in care.
- Collaborated with other childcare professionals to share best practices and continuously improve service quality at home daycare facility.
- Established consistent daily routine that balanced structured activities with free play time for optimal child development.
- Maintained compliance with local licensing regulations by regularly updating documentation, attending workshops, and undergoing inspections as required.
- Implemented effective behavior management strategies to create positive and respectful atmosphere conducive to learning and growth.
- Assisted children with developing good hygiene habits such as hand-washing, tooth-brushing, and toilet training when necessary.
- Trained new staff members on company policies, procedures, safety protocols, and curriculum implementation techniques.
- Provided nutritious meals and snacks while accommodating any dietary restrictions or allergies for each child in care.
- Promoted early literacy skills by integrating story time and reading activities into daily routine.
- Coordinated parent involvement opportunities such as workshops, parenting classes, and family events to foster strong sense of community within daycare setting.
- Adapted learning environment to accommodate children with special needs or disabilities ensuring inclusivity for all participants.
- Fostered positive social interactions among children by encouraging group play and teaching conflict resolution strategies.
- Conducted assessments to track individual progress in key development areas such as cognitive, emotional, social, and physical growth.
- Managed daily operations of home daycare business, including staff scheduling, budgeting, and recordkeeping.
- Implemented creative art projects to stimulate imagination and encourage self-expression in young children.
Sales & Marketing Representative
City Revealed Magazine
10.2002 - 05.2009
- Enhanced client satisfaction by addressing concerns promptly and providing exceptional service.
- Generated additional sales opportunities with upselling and cross-selling techniques.
- Expanded customer base through cold calling, networking, and relationship building.
- Increased sales revenue by identifying and targeting high-potential accounts.
- Exceeded sales targets consistently with effective management of leads, pipeline development, and closing deals.
- Established a positive work environment through clear communication, encouragement, and recognition of achievements.
- Handled customer relations issues, enabling quick resolution, and client satisfaction.
- Built long-lasting client relationships through excellent customer service and consistent followups.
- Developed a keen understanding of competitor offerings, enabling strategic recommendations for competitive positioning.
- Contributed towards achieving organizational goals for acquiring new clientele by generating a high number of quality leads through targeted prospecting.
- Researched interesting and relevant content to capture interest and improve site traffic.
- Researched competitor trends and interpreted findings to report conclusions to supervisors.
Education
High School Diploma -
Prairie High School
Cedar Rapids, IA06.1987
Skills
- Leadership and team building
- Problem Resolution
- Operations Management
- Team Player
- Efficient multi-tasker
- Effective leader
- Customer Relations
- Customer Relationship Management
- Verbal and written communication
- Motivation
- Client Relations
- Customer Retention
- Classroom Organization
- Professionalism and Ethics
- Parent-Teacher Communication
- Relationship Building
Timeline
General Manager
AutoGlass Solutions Inc
01.2017 - 02.2024
Owner
Simply Savvy Boutique
05.2013 - 01.2016
Sales & Marketing Representative
City Revealed Magazine
10.2002 - 05.2009
Business Owner/Operator
Danielle's Daycare
08.1994 - 05.2013
High School Diploma -
Prairie High School