Summary
Overview
Work History
Education
Skills
Timeline
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Danielle Miller

Central Islip,New York

Summary

Highly-motivated employee with desire to take on new challenges. Strong work ethic, adaptability, and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills.

Overview

7
7
years of professional experience

Work History

Receptionist

Baxter & Smith PC
Hicksville, NY
06.2022 - 07.2024
  • Answered incoming calls, took messages, and transferred calls to appropriate departments or personnel.
  • Performed data entry tasks into various computer systems accurately and promptly.
  • Assisted in maintaining office supplies inventory by checking stock to determine inventory level; anticipating needed supplies; placing orders for supplies; verifying receipt of supplies.
  • Provided administrative support to staff members including typing letters, filing documents, and scanning and copying documents when necessary.
  • Provided excellent customer service at all times while interacting with both internal and external customers.

Customer Service Representative

Webster Bank
Jericho, NY
02.2020 - 05.2024
  • Provided customer service to bank customers, addressing questions and concerns in a professional manner.
  • Verified customer identification information with the applicable documents according to bank policies.
  • Processed deposits, withdrawals, transfers, check cashing, loan payments, and other financial transactions for customers.
  • Assisted customers with online banking services including account set up and password resets.
  • Maintained current knowledge of bank products and services offered at branch location.
  • Provided assistance with opening new accounts such as savings or checking accounts.
  • Identified areas of improvement in customer service processes and suggested changes accordingly.
  • Developed strong relationships with customers by providing personalized assistance and support.
  • Answered inbound calls, chats and emails to facilitate customer service.

Customer Service Representative Team Lead

Luxottica
Great Neck, NY
04.2017 - 01.2020
  • Provided guidance and support to Customer Service Representatives on a daily basis.
  • Resolved escalated customer complaints in a timely manner.
  • Conducted regular one-on-one meetings with staff members to discuss individual performance goals.
  • Performed quality assurance audits of calls handled by representatives.
  • Assessed team workloads to ensure adequate coverage during peak periods of demand.
  • Implemented coaching techniques to help employees reach their full potential.
  • Trained staff to provide excellent customer service to challenging customers.
  • Promoted clean, safe, friendly work environment for employees and guests.

Education

Some College (No Degree) - Communications

Nassau Community College
Garden City, NY

Skills

  • Clerical Support
  • Administrative Support
  • Data Entry
  • Office Management
  • File Management
  • PC proficient
  • Positive and professional
  • Organization skills
  • Tech-Savvy
  • Account updating
  • Product Knowledge
  • Inbound and Outbound Calling
  • Customer Relations
  • Customer Service

Timeline

Receptionist

Baxter & Smith PC
06.2022 - 07.2024

Customer Service Representative

Webster Bank
02.2020 - 05.2024

Customer Service Representative Team Lead

Luxottica
04.2017 - 01.2020

Some College (No Degree) - Communications

Nassau Community College

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Danielle Miller