Open To Work
Danielle Miller
Lancaster,SC
Summary
Professional with experience in healthcare support, skilled in managing patient interactions and administrative tasks. Known for strong collaboration with teams, adapting to changing needs, and consistently achieving results. Proficient in scheduling, patient communication, and problem-solving, with focus on delivering quality service and ensuring patient satisfaction. Reliable and flexible, contributing effectively to team goals and patient care excellence.
Overview
13
13
years of professional experience
Work History
Patient Service Representative
AmerisourceBergen
11.2021 - 11.2024
- Facilitated patient inquiries, ensuring timely and accurate responses to enhance service satisfaction.
- Managed patient records using electronic health systems, ensuring compliance with privacy regulations.
- Participated in ongoing training programs related to HIPAA compliance, maintaining up-to-date knowledge on regulatory requirements.
- Provided exceptional customer service to patients, answering questions and addressing concerns.
Administrative Assistant
DHEC of Lancaster
09.2020 - 10.2020
- Utilized electronic health record systems to manage patient documentation accurately.
- Maintained confidentiality of sensitive information by adhering to strict privacy policies and implementing secure filing systems.
- Ensured accurate record-keeping with diligent data entry and database management for vital company information.
- Promoted a positive work environment through effective communication skills and fostering professional relationships among colleagues.
Customer Service Rep
Continuum Global Solutions
07.2019 - 01.2020
- Resolved customer inquiries with high accuracy and efficiency, enhancing overall satisfaction.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Assisted customers in navigating company website and placing online orders, improving overall user experience.
- Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
Cashier
Taco Bell
09.2017 - 07.2019
- Processed customer transactions accurately using point-of-sale systems.
- Assisted in training new staff on cash handling procedures and customer service protocols.
- Resolved customer complaints efficiently, ensuring satisfaction and loyalty.
- Greeted customers entering store and responded promptly to customer needs.
Sales Associate/Cashier
CitiTrends
11.2015 - 02.2017
- Processed transactions efficiently using point-of-sale systems to ensure accurate cash handling.
- Assisted customers with product inquiries, enhancing overall shopping experience and satisfaction.
- Helped customers complete purchases, locate items, and join reward programs.
- Increased customer satisfaction by providing exceptional service and addressing shopper inquiries.
Direct Care Staff
Chester-Lancaster Disabilities & Special Needs Board
03.2013 - 01.2014
- Provided compassionate care and support to individuals with disabilities, enhancing daily living activities and overall well-being.
- Implemented individualized care plans, ensuring alignment with each client's unique needs and goals.
- Documented patient progress through detailed record-keeping, contributing to ongoing evaluation of care plans effectiveness.
- Provided medication management, ensuring accurate administration and adherence to prescribed schedules.
Front Desk Receptionist
Lancaster Workforce Center
06.2011 - 06.2012
- Coordinated communication between clients and workforce specialists to enhance service delivery.
- Managed front desk operations, ensuring seamless guest check-in and appointment scheduling.
- Delivered outstanding first impressions by warmly greeting visitors upon arrival at the front desk.
- Managed high-volume phone calls, directing inquiries to appropriate personnel for prompt resolution.
Education
Certificate - Medical Assistant
York Technical College
Rock Hill, SC05.2011
Diploma - General Studies
Lancaster High School
Lancaster, SC05.2004
Skills
- Customer service
- HIPAA compliance
- Patient confidentiality
- Patient intake
- Payment collection
- Patient greeting
- Scheduling appointments
- Document filing
- Data entry proficiency
- Directing callers
- Verbal and written communication
- Patient follow-up
- Recording histories
Timeline
Patient Service Representative
AmerisourceBergen
11.2021 - 11.2024
Administrative Assistant
DHEC of Lancaster
09.2020 - 10.2020
Customer Service Rep
Continuum Global Solutions
07.2019 - 01.2020
Cashier
Taco Bell
09.2017 - 07.2019
Sales Associate/Cashier
CitiTrends
11.2015 - 02.2017
Direct Care Staff
Chester-Lancaster Disabilities & Special Needs Board
03.2013 - 01.2014
Front Desk Receptionist
Lancaster Workforce Center
06.2011 - 06.2012
Certificate - Medical Assistant
York Technical College
Diploma - General Studies
Lancaster High School
Links
https://share.indeedassessments.com
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