Danielle Miller
West Union,IA
Summary
Orderly and committed Administrative Assistant offering solid skills in customer relations and resilience to handle challenges of fast-paced environments. Bringing detail-oriented and decisive nature with sound judgment, good multitasking abilities and self-motivated nature. Comfortable working alone or with teams to accomplish on-time and accurate clerical tasks. Organized administrative professional with over 9 years of experience in customer service and office management. Skilled in cross-functional communication and confidentiality, with a strong focus on ensuring operational efficiency and accuracy in all tasks. Efficient secretary with over 9 years of experience in managing communications and administrative tasks. Recognized for exceptional organizational skills, effective problem-solving, and a commitment to providing outstanding support to both clients and team members.
Overview
14
14
years of professional experience
Work History
Secretary
Croell Redi-Mix
West Union, IA
07.2016 - Current
- Coordinated communications, taking calls, responding to emails and interfacing with clients.
- Managed multiple calendars and contacts using computer software.
- Maintained organized filing system of paper and electronic documents.
- Assisted with accounts receivable and accounts payable functions.
- Greeted visitors and directed to appropriate location or person.
- Reviewed billing statements for accuracy prior to submitting them for payment processing.
- Greeted visitors in a professional manner and directed them to appropriate personnel or offices.
- Updated contact lists on a regular basis; created new contacts as needed.
- Responded to customer inquiries via email or telephone in a polite and professional manner.
- Provided administrative support to the office manager and other staff members.
- Performed data entry into computer systems; ensured accuracy of all entered information.
- Answered telephone calls to give information to callers, take messages or transfer calls to appropriate individuals.
- Answered incoming phone calls, responded to inquiries and transferred calls as needed.
- Kept office equipment functional and supplies well-stocked to promote efficient operations.
- Handled incoming calls and directed callers to appropriate department or employee.
- Pleasantly welcomed visitors, answered phone calls and maintained front reception desk.
- Organized files, developed spreadsheets, faxed reports and scanned documents, maintaining front desk and reception area in neat and organized fashion.
- Processed documents and materials for dissemination to appropriate parties.
Shipping and Receiving Clerk
Captiveaire
West Union, IA
02.2014 - 07.2016
- Directed warehouse team in stocking merchandise, pulling orders and setting up loads.
- Checked customer orders, labeling and documentation prior to shipment to avoid delays.
- Obtained required documentation to process shipments and support movement.
- Worked closely with carriers such as FedEx, UPS, USPS and DHL regarding pick-ups and deliveries.
- Processed returns efficiently according to company policies and procedures.
- Reviewed customer orders for accuracy prior to shipping goods out of the facility.
- Processed outbound shipments, including packing and labeling products for delivery.
- Operated computers to access information related to shipping activities.
- Checked items to be shipped against work orders to confirm correct quantities, destination and routing.
Caregiver
Prarieview
Fayette, IA
05.2012 - 02.2015
- Created safe and positive living situations for clients by communicating with family and other staff about concerns or challenges.
- Observed patients for changes in physical, emotional, mental or behavioral condition and injuries.
- Reported concerns to nurse supervisor to promote optimal care.
- Supported bathing, dressing and personal care needs.
- Assisted elderly clients with activities of daily living such as bathing, dressing and grooming.
- Provided emotional support for clients who were experiencing depression or anxiety due to their illness or disability.
- Performed light housekeeping tasks related to the client's care such as laundry and changing linens.
- Observed changes in behavior or physical condition that may require medical attention and reported them promptly to supervisor.
- Respected the rights of each individual client while maintaining confidentiality of all personal information.
- Accompanied clients to social events such as movies or plays.
- Provided companionship for elderly clients by engaging in conversation and participating in recreational activities.
- Built strong and trusting rapport with clients and loved ones.
Education
High School Diploma -
North Fayette High School
West Union, IA01.2010
Some College (No Degree) - Corrections
NICC
Calmar, IACertificate - CNA
NICC
Calmar, IASkills
- Database Management
- Customer Service
- Cross-Functional Communication
- File Management
- Prioritization and Time Management
- Complex Problem-Solving
- Multi-Line Phone Systems
- Report Writing
- Confidentiality Understanding
- Sales Support
- Office Administration
- Time Card Entry
- Verbal and Written Communication
- Supply Ordering
- Mail Distribution
- Organization
Timeline
Secretary
Croell Redi-Mix
07.2016 - Current
Shipping and Receiving Clerk
Captiveaire
02.2014 - 07.2016
Caregiver
Prarieview
05.2012 - 02.2015
High School Diploma -
North Fayette High School
Some College (No Degree) - Corrections
NICC
Certificate - CNA
NICC