Danielle Mitchell
Cheyenne,Wyoming
Summary
I am an organized and dedicated Unit Secretary with a proven track record of providing exceptional customer service in a fast-paced environment. Offering keen attention to detail and strong decision-making skills to manage multiple, concurrent tasks. I am self-motivated with a work ethic to perform effectively in independent or team environments. I am hard working and a passionate job seeker with strong organizational skills eager to secure entry-level with the Clinical Education Team. Ready to help the team achieve company goals. I am very detail-oriented with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy. I am looking to maintain a full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills.
Overview
26
26
years of professional experience
Work History
Unit Secretary
CRMC
12.2008 - Current
- Managed incoming calls and directed to appropriate department.
- Maintained patient confidentiality in line with HIPAA regulations.
- Answered telephone calls to offer office information, answer questions, and direct calls to staff.
- Organized paperwork such as charts and reports for office and patient needs.
- Enhanced office productivity by handling high volume of callers per day.
- Placed new supply orders, managed inventory and restocked clerical spaces.
Admissions Clerk
CRMC
05.2003 - 12.2009
- Greeted patients warmly to increase comfort and create rapport.
- Safeguarded patient data in compliance with HIPAA and CRMC facility policies.
- Assisted in patient admission process based on federal and state laws.
- Confirmed all insurance benefits met standards of admissions as dictated by policy.
- Accurately inputted patient and insurance information into company's computer system using Reflections, MED host and EPIC.
- Collected information, forms and signatures from patients or family members to create efficient admissions experience.
- Verified insurance information, collected payment or co-payment for services and created record of visit for future billing.
- Completed preliminary paperwork for incoming and outgoing patients.
Dietary Aide
UMC/CRMC
06.1997 - 05.2003
- Served meals to residents in accordance with established schedules and dietary procedures.
- Kept all kitchen areas clean, tidy and free of hazards.
- Washed plates, cups, serving, and eating utensils and kitchen equipment in commercial dishwasher.
- Followed all food safety regulations while preparing meals for patients.
- Maintained strict levels of cleanliness for tables, floors, and prep areas.
- Assisted in maintaining dry storage areas and handling unpacking, dating, and rotating of food and non-food supplies as directed.
- Delivered nourishment and supplements to nurse station for distribution to specific residents.
- Discarded outdated food products and maintained waste disposal procedures.
- Monitored food safety and sanitation standards in food service areas.
Education
High School Diploma -
East Hight School
Cheyenne WY05.1996
Skills
- Coaching and Training
- Incoming Call Management
- Customer Service
- Unit Secretary Training
- Medical Records Verification
Timeline
Unit Secretary
CRMC
12.2008 - Current
Admissions Clerk
CRMC
05.2003 - 12.2009
Dietary Aide
UMC/CRMC
06.1997 - 05.2003
High School Diploma -
East Hight School