Danielle Mitchell
Belmont,NC
Summary
Knowledgeable and dedicated customer service professional with extensive experience in multiple industries. Solid team player with outgoing, positive demeanor and proven skills in establishing rapport with clients. Motivated to maintain customer satisfaction and contribute to company success. Specialize in quality, speed and process optimization. Articulate, energetic and results-oriented with exemplary passion for developing relationships, cultivating partnerships and growing businesses.
Overview
15
15
years of professional experience
Work History
Licensed Insurance Broker
Family First Life
02.2023 - Current
- Increased client satisfaction by providing personalized insurance advice and policy recommendations.
- Developed strong relationships with clients, resulting in a high level of trust and repeat business.
- Streamlined the insurance application process for clients, reducing time spent on paperwork and improving overall efficiency.
- Collaborated with underwriters to negotiate favorable policy terms and rates for clients, ensuring optimal coverage at competitive prices.
Server/Bartender
Burtons Grill
02.2017 - 03.2022
- Enhanced customer satisfaction by promptly attending to their needs and providing personalized service.
- Maximized table turnover rate by efficiently managing reservations and seating arrangements.
- Increased sales with upselling techniques and thorough knowledge of menu items, specials, and promotions.
- Maintained a clean and orderly dining area for an enjoyable guest experience.
- Assisted in training new hires, providing guidance on restaurant standards and best practices.
- Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
Server/Bartender/Shift Leader
Red Lobster
06.2012 - 02.2017
- Enhanced customer satisfaction by promptly attending to their needs and providing personalized service.
- Addressed customer complaints or concerns professionally, ensuring swift resolution and maintaining positive relationships.
- Assisted in training new hires, providing guidance on restaurant standards and best practices.
- Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
- Collaborated with team members during busy shifts for efficient workflow and excellent guest experiences.
Medical Laboratory Technician
Baystate Medical Center
04.2009 - 10.2011
- Improved laboratory efficiency by streamlining sample processing and reducing turnaround times.
- Enhanced patient care through accurate and timely diagnostic testing for various medical conditions.
- Ensured quality control by performing routine maintenance on lab equipment and calibrating instruments as needed.
- Followed safety protocols to maintain safe and secure laboratory environment.
Education
Associate of Science - Medical Technology
Springfield Technical Community College
Springfield, MA06.2009
Skills
- Adaptability
- Regulatory compliance
- Customer service
- Networking abilities
- Organizational skills
- Attention to detail
- Conflict resolution
- Active listening
Timeline
Licensed Insurance Broker
Family First Life
02.2023 - Current
Server/Bartender
Burtons Grill
02.2017 - 03.2022
Server/Bartender/Shift Leader
Red Lobster
06.2012 - 02.2017
Medical Laboratory Technician
Baystate Medical Center
04.2009 - 10.2011
Associate of Science - Medical Technology
Springfield Technical Community College