Danielle Mitchell
Summary
Highly-motivated leader offering over 10 years of experience in retail operations, team leadership and profitability strategies. Organized and skilled at prioritizing daily tasks and following through to achieve performance and productivity goals. I have a passion for inspiring innovation, developing others and managing programs.
Overview
5
5
years of professional experience
Work History
Store Manager
Nike
Las Vegas, NV
09.2021 - Current
- Successfully opened a new concept for Nike in the Las Vegas market, consistently delivering sales performance inside the top 10 out of 60 stores.
- Developed an inclusive & diverse team of 20 members, creating a vision and delivering professional development, continuous training and 360 degree feedback.
- Effectively managed payroll in 2 districts encompassing 400 employees to +/-1% accuracy to target.
- Onboarded 4 new store managers & peers by creating interactive training plans and providing mentorship on best practices.
- Implemented Nike programming to enhance consumer satisfaction and store operations through relationship building and daily problem-solving.
- Empowered employees to independently handle routine customer concerns and coordinate cross-functional solutions for complex issues.
- Evaluated store performance and incorporated feedback to create improvement plans.
Retail Operations Specialist
Nike
Las Vegas, NV
09.2023 - Current
- Additional job responsibility while being a store manager
- Multi-unit partner that held 12 stores accountable to operational standards. i.e: inventory and supply management, labor, and OHSA regulations.
- Identified areas for improvement in operational processes and recommended solutions.
- Conducted training sessions for employees on operational procedures.
District Training Manager
Nike
Las Vegas, NV
12.2018 - 09.2021
- Developed and implemented learner-centric training programs for district-wide personnel with an emphasis on leadership development.
- Provided insight and mentoring to newly hired employees to share knowledge of various Nike programs, procedures and product knowledge.
- Assessed the effectiveness of existing training programs, providing feedback to management regarding areas for improvement.
- Evaluated employee performance, delivering individualized feedback and coaching.
Education
Bachelor of Arts - Sociology
The University of Arizona
Tucson, AZ05-2015
Skills
- Team & Leadership Development
- Operations Management
- Customer Service Management
- Course Development
- Coaching and Mentoring
- Delegation and Organization
References
References available upon request.
Timeline
Retail Operations Specialist
Nike
09.2023 - Current
Store Manager
Nike
09.2021 - Current
District Training Manager
Nike
12.2018 - 09.2021
Bachelor of Arts - Sociology
The University of Arizona