Summary
Overview
Work History
Education
Skills
Certification
Work Availability
Work Preference
Accomplishments
Quote
Timeline
Server

Danielle Mitchell

Las Vegas,NV

Summary

Hardworking professional with proven time management skills in fast-paced and high volume restaurant environments. Experienced in handling tables of all sizes with accuracy and excellent service skills. Proficient in menu knowledge and upselling techniques, ensuring customer satisfaction and long-term loyalty. Highly-motivated employee seeking new challenges, known for strong work ethic, adaptability, and exceptional interpersonal skills.

Overview

11
11
years of professional experience
3
3
Certification

Work History

Server

Hofbrauhaus Las Vegas
Las Vegas, NV
03.2023 - 11.2024
  • Serves guests in a pleasant and friendly manner, creating a fun and enjoyable atmosphere.
  • Answers questions about food and drinks including their ingredients, preparation and accompanying items, upselling whenever possible.
  • Takes beverage orders then pours and serves beer/ beverage, offers appetizers
  • Takes food order and clarify to leave no room for mistakes
  • Merchandise's menu items, such as appetizers, entrees, beverages, and desserts.
  • Rings up orders on P.O.S. quickly and in proper sequence by using Micros order language and appropriate abbreviations and charges.
  • Follows alcohol awareness procedures to prevent intoxication of guests/ handling intoxicated guest.
  • Attends to guests' needs when serving food and checks back to ensure guest satisfaction
  • Maintains table appearance by pre-bussing, checking drink levels, removing clutter, and providing extra napkins and cutlery if necessary.
  • Totals bill and accepts payment and provides change or credit card voucher within 1-3 minutes of guests’ payment. Follows appropriate accounting procedures for closing checks and vouchers.
  • Gives a warm and pleasant farewell to guests and invites them to return.
  • Keeps station clean, sets up and takes down station appropriately.
  • Attends shift meetings according to shift schedule.
  • Performs all duties and responsibilities in a timely and effective manner in accordance with established company policies to achieve the overall objectives of the position.
  • Maintains a favorable working relationship with employees and provides a favorable image of the Company at all times to promote its aims and objectives.
  • At end of shift cash out with manager according to established procedures.
  • Must maintain check average Dinner $50/Lunch $30.50 and Retail sales based on net sales 6.0%.
  • Worked with banquet manager to coordinate event set up and schedule.
  • Supervised set up of banquet food stations and coordinated service to multiple dining areas.

Concessions Cashier

Compass Group USA Allegiant Stadium
Las Vegas, Nevada
10.2021 - 02.2024
  • Used strong analytical and problem-solving skills to develop effective solutions for challenging situations.
  • Organized and detail-oriented with a strong work ethic.
  • Proven ability to learn quickly and adapt to new situations.
  • Consistently provided friendly service to promote better customer engagement.
  • Responded to customer complaints to help resolve issues.
  • Supported team members with various needs depending on customer influx and demand.
  • Adhered to alcohol service policies and procedures.
  • Communicated stand offerings and answered guest questions regarding orders.
  • Maintained high standards of customer service in high-volume, fast-paced operations.

Server

TGIF Fridays inside The Orleans
Las Vegas, Nevada
07.2020 - 11.2022
  • customer service skills, ability to work under pressure, and enthusiasm for the restaurant industry.
  • Fast-paced Environment Efficient, organized, and able to multitask to keep up with the demands of the job.
  • Operated POS terminals to input orders, split bills and calculate totals.
  • Trained new employees on restaurant procedures and plating techniques.
  • Explained menu options to guests, offered suggestions and took orders for food and beverages.
  • Took reservations and to-go orders to streamline process for both customer and restaurant.
  • Provided exceptional service to high volume of daily customers.
  • Customer Service: Excellent customer service, friendly, attentive, and able to handle customer requests and complaints with professionalism.
  • Teamwork: collaborate with other servers, bartenders, and kitchen staff to ensure a smooth and efficient dining experience for custom
  • Used slow periods to restock supplies, ice, trays, and delivery bags.
  • Strategically timed check-ins with customers to take orders and confirm satisfaction with meals after delivery, taking action to correct any problems.
  • Maintained order efficiency and accuracy through clear communication with kitchen staff, earning numerous recommendations from satisfied customers.
  • Averaged between $1,500 - $1,800 in sales a night

Barista

Sweet Sin
Las Vegas, NV
08.2018 - 02.2020
  • Prepared specialty coffee drinks such as lattes, cappuccinos, macchiatos, mochas, and Americanos.
  • Operated cash registers to process customer payments.
  • Provided excellent customer service by responding to inquiries quickly and professionally.
  • Organized workstations efficiently so that tasks could be completed quickly during peak hours.
  • Created promotional displays for advertising special events or promotions at the cafe.

Server

Buca Di Beppo
Las Vegas, NV
10.2017 - 12.2019
  • Provided exceptional customer service in a high-volume, family-style Italian restaurant.
  • Effectively managed large parties and ensured a memorable dining experience for all guests.
  • Demonstrated strong knowledge of Italian cuisine, including popular dishes, ingredients, and wine pairings.
  • Contributed to a lively and festive atmosphere, creating a memorable dining experience for customers.

Server

Claim Jumper Restaurant
Las Vegas, Nevada
01.2016 - 12.2018
  • Learned and utilized extensive bar and wine knowledge to enhance guest dining experiences.
  • Rolled silverware, set up tables and polished glassware and silverware.
  • Carried out complete opening, closing and shift change duties to keep restaurant working efficiently and teams ready to meet customer needs.
  • Strategically timed check-ins with customers to take orders and confirm satisfaction with meals after delivery, taking action to correct any problems.
  • Collected payment for food and drinks served, balanced cash receipts and maintained accurate cash drawer.
  • Helped customers with dietary restrictions, allergies and intolerances obtain safe, delicious food by working closely with kitchen staff on alternatives.

Pool Cocktail Server

Sapphire Pool and Dayclub
LAS VEGAS, NV
03.2014 - 10.2016
  • Anticipated guest needs and provided proactive service.
  • Communicated with guests to record orders and assess needs.
  • Increased sales significantly by upselling higher-end products to customers.
  • Carried out complete opening, closing and shift change duties to keep restaurant working efficiently and teams ready to meet customer needs.
  • Monitored patrons for alcohol intake to appropriate levels and took measures to curtail inappropriate behavior.

Education

Associate of Applied Science - Business

College of Southern Nevada
Las Vegas, NV

Skills

  • Table Bussing
  • Beverage Preparation
  • Safe Food Handling
  • High-volume dining
  • Strong Work Ethic
  • Order Accuracy
  • POS operation
  • Effective customer upselling
  • Wine Pairings
  • Liquor, wine, and food service
  • Suggestive Selling
  • Menu Memorization
  • Exceptional customer service
  • Food Running

Certification

  • ServSafe manager certificate
  • Nevada food handler
  • TAM alcohol awareness

Work Availability

monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Work Preference

Work Type

Full TimePart Time

Important To Me

Career advancementCompany Culture

Accomplishments

  • Achieved server of the month by completing and excelling with accuracy, efficiency, and top sales and upselling.

Quote

Your Smile is Your Logo Your PERSONALITY IS YOUR BUSINESS CARD how you leave others feeling after an experience with you becomes your TRADEMARK

Timeline

Server

Hofbrauhaus Las Vegas
03.2023 - 11.2024

Concessions Cashier

Compass Group USA Allegiant Stadium
10.2021 - 02.2024

Server

TGIF Fridays inside The Orleans
07.2020 - 11.2022

Barista

Sweet Sin
08.2018 - 02.2020

Server

Buca Di Beppo
10.2017 - 12.2019

Server

Claim Jumper Restaurant
01.2016 - 12.2018

Pool Cocktail Server

Sapphire Pool and Dayclub
03.2014 - 10.2016

Associate of Applied Science - Business

College of Southern Nevada

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Danielle Mitchell