Danielle Mix
Pinon,AZ
Summary
Motivated worker trained in cleaning, sanitation and customer service. Seeking to leverage experience and training to build long-term career in field.
Reliable guest room attendant dedicated to keeping all areas clean, organized and professional. Knowledgeable about cleaning high-traffic, infection-prone areas such as bathrooms and kitchens with care and attention to minor details. Well-organized team player committed to client satisfaction.
Professional Housekeeper with strong organizational and multi-tasking skills, as well as superior time and resource management capabilities. Seeking long-term employment with established commercial cleaning business.
Enthusiastic individual with superior skills in working in both team-based and independent capacities. Bringing strong work ethic and excellent organizational skills to any setting. Excited to begin new challenge with successful team.
Overview
8
8
years of professional experience
Work History
Guest Room Attendant
Xanterra South Rim LLC.
07.2024 - Current
- Eliminated germs and minimized infection risk with expert bathroom and kitchen cleanings.
- Replenished guest room water glasses, toiletries, and paper products.
- Contributed to the achievement of department goals by consistently meeting or exceeding assigned quotas for daily cleanings.
- Consistently met strict timelines for check-in readiness by meticulously organizing workloads.
- Reported damages, disturbances and shortcomings to supervisor.
- Used chemicals by following safety protocols and procedures to avoid burns and injuries.
- Removed bed sheets and towels from rooms and pre-treated stains to maintain and restore linen condition.
- Handled requests for extra linens, toiletries and other supplies.
- Emptied waste paper and other trash from premises and moved to appropriate receptacles.
- Changed bed linens and collected soiled linens for cleaning.
- Vacuumed, dusted and maintained common areas, hallways, and waiting areas at elevators.
- Restocked towels and amenities in bathrooms, bedrooms and kitchen spaces.
- Exercised politeness and discretion when dealing with guests and guest property.
- Adhered strictly to hygiene protocols when handling laundry items, preventing cross-contamination between clean and soiled materials.
- Responded to guest requests for assistance, toiletries, and personal care items.
Gas Station Supervisor
Texaco Inc
03.2023 - Current
- Managed vendor relationships to negotiate favorable pricing terms and ensure consistent supply of high-quality products for customers.
- Increased customer satisfaction by providing exceptional service and maintaining a clean, organized store environment.
- Trained new employees on company protocols, safety regulations, and customer service techniques to ensure a high-performing team.
- Built trustful relationships with customers to encourage return visits.
- Facilitated sales of services and goods.
- Checked customer identification for alcohol, cigarette, and lottery sales.
- Trained and mentored new employees on company procedures and safety protocols.
- Checked tools and equipment to prevent accidents and injuries.
- Followed safety protocols while working, avoiding accidents and injuries.
- Ensured accurate cash handling and maintained a balanced register at the end of each shift.
- Maintained cleanliness of gas station premises, resulting in a welcoming environment for customers.
- Cleaned up gas and other spills in accordance with spill procedures.
- Collaborated with team members for smooth shift transitions, maintaining operational continuity throughout the day.
- Enhanced customer satisfaction by providing prompt and friendly service during all transactions.
- Assisted with inventory management, helping to keep stock levels consistent and uptodate.
- Completed daily paperwork accurately, streamlining administrative processes for management review.
- Maintained inventory of all saleable items.
- Removed safety hazards, soiled items, and trash from customer areas.
- Trained new hires in company policies and procedures, fostering a productive work atmosphere from day one.
Housekeeping Supervisor
Xanterra Tusayan LLC
09.2020 - 07.2024
- Conducted regular room inspections to verify compliance with housekeeping standards.
- Disposed of trash and recyclables each day to avoid waste buildup.
- Communicated repair needs to maintenance staff.
- Ensured timely completion of daily tasks, leading to an increase in positive guest feedback regarding room cleanliness.
- Trained and mentored new staff on cleaning and safety protocols.
- Increased employee performance through effective supervision and training.
- Assigned housekeeping staff to specific shifts and room blocks based on abilities and daily requirements.
- Implemented daily, weekly and monthly cleaning routines for staff to follow.
- Collaborated with front desk staff to address guest concerns promptly, promoting an atmosphere of exceptional customer service.
- Improved overall guest satisfaction by consistently maintaining clean and organized rooms and common areas.
- Worked with front desk to respond promptly to all guest requests.
- Regularly monitored employees'' adherence to hotel policies and procedures, ensuring consistent application of brand standards across the department.
- Completed schedules, shift reports, and other business documentation.
- Adapted quickly to changing priorities or emergencies in order to maintain seamless daily operations without compromising guest experience or satisfaction.
- Established and enforced safety protocols and guidelines for staff.
- Supervised team of housekeeping and janitorial workers to meet highest quality of cleanliness and safety standards.
- Scheduled and prioritized tasks to staff, overseeing work completion.
- Managed laundry sorting, washing, drying, and ironing.
- Investigated guest complaints and resolved issues to increase customer satisfaction and establish trust.
- Provided ongoing feedback and support to housekeeping staff, fostering a culture of continuous improvement and professional development.
- Trained and mentored all new personnel to maximize quality of service and performance.
- Enhanced team productivity by providing comprehensive training on proper cleaning techniques and equipment use.
- Implemented safety protocols for handling hazardous materials, reducing workplace accidents and ensuring compliance with OSHA regulations.
- Reduced linen waste and laundry costs with careful monitoring of usage and effective communication with staff members.
- Cultivated open lines of communication between management and housekeeping staff, facilitating efficient problem-solving when issues arose.
- Developed and maintained comprehensive inventory system to track equipment and supplies.
Guest Room Attendant
Xanterra South Rim LLC
05.2017 - 07.2020
- Welcomed guests, provided answers to questions, and anticipated guests' service needs.
- Vacuumed, dusted and polished furniture in the common areas including hallways and waiting areas at elevators.
- Managed linen cart by keeping neat and organized.
- Replenished each guest room with necessary supplies, including water glasses, toiletries and paper products.
- Made sure that each guest room was locked after performing housekeeping services and maintained complete security of such rooms at all times.
- Delivered extra linens, paper products and toiletries to guests.
- Employed deep-cleaning techniques for areas in need of additional sanitation.
- Interacted pleasantly with clients and patrons when performing daily duties.
- Requested maintenance orders to fix non-working equipment and address any room damage.
- Followed proper handling procedures for chemical cleaners and power equipment to prevent damage to floor and fixtures.
- Moved beds, sofas and other furniture to wipe down baseboards and alleviate dust and dirt from hard-to-reach areas.
- Used different types of cleaning products for sanitizing bathrooms and kitchens to reduce spread of germs and prevent illness.
- Removed all trash from guest rooms, including emptying wastebaskets and properly disposing of all soiled linen.
- Mopped and vacuumed floors and dusted furniture to maintain organized, professional appearance at all times.
- Returned vacant rooms to occupant-ready status by deep cleaning, changing linens, restocking inventory and removing trash.
Barista
Starbucks
10.2018 - 05.2019
- Developed creative and appealing latte art techniques and instructed coworkers in method.
- Maintained clean and organized workspace, enabling coworkers to locate resources and product.
- Maintained calm demeanor during high-volume periods and special events.
- Created hand-crafted beverages based upon customer preferences, resulting in increase in sales.
- Addressed and resolved customer concerns by staying professional to maintain brand loyalty.
- Managed inventory by establishing and adjusting ordering parameters, accurate forecasting and monitoring waste.
- Gave details on coffee blends and preparation descriptions to customers.
- Restocked counter and customer areas to maintain adequate items levels for expected needs.
- Memorized official and off-menu preparations to serve all customer beverage desires.
- Greeted guests with pleasant smile and superior customer service.
- Prepared more than 100 of drinks per shift with high accuracy and consistently strong customer satisfaction.
- Maintained highest standards of conduct and service to support company reputation.
- Resolved customer disputes with tact and professionalism.
- Protected customers by regularly cleaning and sanitizing work areas and equipment.
- Prepared and served hot and cold beverages such as coffee, espresso drinks, blended coffees and teas.
- Protected store assets and facilities by complying with company policies and procedures.
- Received and accurately processed customer payments.
- Described menu items to customers and suggested products based on stated preferences.
- Enthusiastically engaged customers during busy periods to keep mood light and fun.
- Ordered, received and stocked supplies and retail products.
- Educated customers on beverage menu items and provided samples of daily brews.
- Cleaned and sanitized work areas, utensils and equipment.
Education
High School Diploma -
Pinon High School
Pinon, AZ4 2014
Skills
- Cleaning services
- Janitorial services
- Front desk communications
- Safety procedures
- Bloodborne pathogen training
- Exceptional time management
- Restroom detailing
- Cleaning methods
Timeline
Guest Room Attendant
Xanterra South Rim LLC.
07.2024 - Current
Gas Station Supervisor
Texaco Inc
03.2023 - Current
Housekeeping Supervisor
Xanterra Tusayan LLC
09.2020 - 07.2024
Barista
Starbucks
10.2018 - 05.2019
Guest Room Attendant
Xanterra South Rim LLC
05.2017 - 07.2020
High School Diploma -
Pinon High School
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