Forward-thinking, detail oriented, persistent self-starter, who is able to prioritize responsibilities, and work under pressure to accomplish goals regardless of obstacles. Looking to offer impeccable organizational & interpersonal skills to a multitude of positions that can benefit from my knowledge and experience.
Hi, I’m
DANIELLE MODNAYA
BROOKLYN,NY
Summary
Overview
9
years of professional experience
Work History
Flamingo Credit Inc.Staten Island, NY
Mortgage Loan Processor
09.2021 - 08.2023
Job overview
- Orchestrated the seamless processing of diverse residential mortgage loan applications, meticulously adhering to rigorous & ever-changing lending guidelines and regulatory frameworks.
- Prompted multifaceted collaborations with Loan Officers, discerning borrowers and third-party vendors, adeptly harmonizing efforts to expedite the acquisition of essential documents for loan processing.
- Conducted thorough verifications and judicious evaluations of applicants' financial profiles, adroitly assessing creditworthiness while simultaneously mitigating potential risk factors.
- Maintained meticulous records and rigorously reviewed loan files and documents, assuring the utmost accuracy and compliance throughout the loan lifecycle.
- Effectively and strategically communicated with clients to ensure that they stayed up to date with their application process, all the while ensuring utmost customer satisfaction and transparency.
EAGLE EYE FV HOME CARE AGENCY
CARE COORDINATOR & ACCOUNT MANAGER
09.2018 - 09.2021
Job overview
- Manage a 300 client caseload, requiring weekly chart monitoring to ensure that all staff assigned to client are fulfilling their respective duties, following schedules, and keeping an open line of communication regarding changes that arise
- Maintain relationships with both client & staff, while serving as a mitigator, resolving any incurring problems
- Recruit new staff in a time-sensitive manner when conflicts are not resolved
- Act as a liaison between clients’ and outside entities, such as insurance companies, to achieve a seamless customer service experience
- Serve as a direct link of communication for client and staff to other departments within the agency such as: Payroll, Billing, Human Resources, and the Agency Supervisor
- Juggle, & effectively accomplish multiple tasks in an extremely fast-paced setting, paying close attention to detail, all the while absorbing and retaining information.
SUSHI MIKASABrooklyn, NY
MANAGER
09.2014 - 11.2019
Job overview
- Maintained client relations at an extremely busy high-end restaurant, extensively understanding the clients' wants and needs, as well as the product at hand
- Recruited, trained, and managed 10 employees ensuring that customer expectations were met, teamwork was demonstrated, and that quick & efficient customer service was being provided
- Resolved intricate problems incurred throughout the dining experience which required extensive knowledge that only an experienced member of the team was able to provide
- Planned inventory, implemented functional schedules for staff, & planned seating arrangements to ensure that space was utilized strategically without wasting any potential for profit
- Tactically retained clients despite competing local restaurants with dramatically lower price-points
- Coordinated in-house and off-premise catering events using advanced management skills to plan, budget, and execute events in a time sensitive, and high pressure environment.
Education
CUNY COLLEGE OF STATEN ISLANDStaten Island, NY
Bachelor of Science from Business Management
05-2024
University Overview
New York Methodist Hospital, Center For Allied Health EducationBrooklyn, NY
CERTIFICATION from ULTRASOUND
08.2018
University Overview
Skills
Proficient in:
- Programs: Excel, Microsoft Word, Powerpoint, Outlook, Databases, Adobe, Zoom, Calyx Point, Encompass
- Typing speed: 80 WPM
- Financial Document Review
- Information Verification
- Quality Assurance
- Organizational Standards
- Database Coordination
- Progress Monitoring
- Multidisciplinary Team Collaboration
- Strategic Planning
- Training and Mentoring
- Schedule Management
- Team Building
- Pipeline Development
- Client Relations
- Customer Retention
- Customer Account Management
- Operations Management
- Time Management
- Hiring and Recruitment
- Employee Relations
- Customer Engagement
- Relationship Building and Management
- Internal and External Communications
References
References
REFERENCES AVAILABLE UPON REQUEST
Languages
English
Native/ Bilingual
Russian
Native/ Bilingual
Timeline
Mortgage Loan Processor
Flamingo Credit Inc.
09.2021 - 08.2023
CARE COORDINATOR & ACCOUNT MANAGER
EAGLE EYE FV HOME CARE AGENCY
09.2018 - 09.2021
MANAGER
SUSHI MIKASA
09.2014 - 11.2019
CUNY COLLEGE OF STATEN ISLAND
Bachelor of Science from Business Management
New York Methodist Hospital, Center For Allied Health Education
CERTIFICATION from ULTRASOUND
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