Danielle Montana

Greet guests and offer them water, tea, or coffee while they wait to be assisted

Properly directing calls to designated department

Call guests when their plates arrive and if they do not answer leave a detailed message and send out a post card

Promptly paying off guest trade-in's as they are being funded in finance

Singing over titles to the dealership

Cutting checks for payoffs to correct banks and credit unions

Cutting equity checks for guests

Filing titles based on stock number in alphabetical order

Working in excel for daily reports from the DMV

• Greet guests with a warm and welcoming smile
• Qualify guests of the vehicle they are in search of and making sure I find the right vehicle their fits their budget and needs
• Provide an upbeat and detailed vehicle demonstration and test drive
• Discuss figures with guests
• Assisting guests with preference ordering vehicles and incoming vehicles
• Provide them with a detailed vehicle delivery and answering any last questions they may have about their new vehicle
• Answering phones with an upbeat greeting asking how I may assist the guest
• Answering20+ leads a day with text messages, emails, and a detailed phone call/voicemail
• Following up with150-200 guest a day with text messages, email, and a detailed phone call/voicemail
• Creating business for our sales team setting appointments and generating fresh prospects each day

• Enter paper timesheets for payroll and making sure all timecards are approved and reviewed for each day
• Making sure all equipment is paid for, for the week, enter mileage on equipment pieces and send out weekly equipment reports to appropriate managers
• In charge of mailing out contracts to appropriate bank
• Keep files organized, make copies of appropriate identification for new contracts
• Payroll admin assistant help with entering paper timesheets and making sure all timecards are approved and reviewed for each day
• Equipment admin assistant make sure all equipment is paid for, for the week, enter mileage on equipment pieces and sent out weekly equipment reports to appropriate managers

• Welcome visitors by greeting them in person or by telephone
• Take and relay messages
• Direct visitors to correct employee or department/ notify company personnel of visitor arrival
• Keep lobby clean and stocked with needed supplies
• Keep log of all personnel for whereabouts
• Process temporary license plates for new vehicle purchase
• Keep keys organized for vehicles

• Greeting customers to Starbucks
• Take customer orders to prepare proper tea, coffee and other drinks as specified
• Process payment information
• Keep lobby clean and welcoming

• Handle50-80 inbound calls to process insurance claims for mobile devices
• Take down detailed information regarding claim
• Work in Quick view (T-Mobile) to verify customer’s account
• Meet quality goal for each call, by gathering claim information and deescalating calls
• Assist other employees with escalated calls

• Maintained consistent accuracy of cash register, make sure all payment transactions were processed correctly
• Check out customers purchases quickly, ensuring accurate prices codes, discounts, and provided efficient customer service
• Assist customers by resolving and concerns in a positive attitude
• Assist team members in other areas of the store

• Promptly answer telephone, screen and direct calls, take and relay messages
• Perform routine clerical tasks such as faxing, filing, scanning
• Ensure mail/packages are sent in a timely manner, distribute incoming mail
• Process detailed data entry tasks and work in excel by updating spreadsheets
• Assist HR department by gather new hire paperwork, and making copies of required identification for I-9