Danielle Montgomery
Buffalo
Summary
Highly organized administrative and client services professional with 5+ years in admin support, customer service, social media, bookkeeping, and event coordination—plus 2 years in the legal field. Tech-savvy and adaptable, skilled in tools like QuickBooks, Canva, Clipchamp, Shopify, BigCommerce, Klaviyo, and Omnisend, with a proven track record managing daily operations and executive support. Exceptional multitasker with strong communication, project management abilities, and a proactive, positive attitude in fast-paced environments.
Overview
14
14
years of professional experience
Work History
Customer Service Representative
Alexandria Professional LLC
11.2020 - Current
- Served as front-facing contact for clients and global social media inquiries using real-time translation tools.
- Managed administrative tasks: email handling, mail distribution, bank deposits, and check processing.
- Handled QuickBooks functions, invoicing, and vendor/customer setup.
- Created marketing content via Canva, Clipchamp, Klaviyo, and Omnisend; maintained Shopify and BigCommerce platforms.
- Planned promotional events, supported private label contracts, and ran Instagram to boost brand visibility.
Legal Assistant
Gross Polowy LLC
04.2018 - 04.2020
- Drafted & filed pleadings, motions, affidavits, and trial exhibits across Supreme, Appellate, and Federal courts.
- Managed case files, tracked deadlines, and ensured timely submissions to courts and opposing counsel.
- Communicated with clients regularly to collect case information and maintain transparency.
- Conducted legal research, proofread documents, and prepared trial materials.
Cashier
Wegmans Food Supermarkets Inc.
10.2017 - 05.2018
- Processed 50–100 transactions per shift (cash, credit, checks) with 100% accuracy.
- Resolved transaction issues and expedited checkout flow alongside team support.
- Promoted loyalty program sign-ups and assisted customers with locating items, boosting satisfaction.
- Verified IDs for alcohol/tobacco purchases, ensuring regulatory compliance.
- Restocked merchandise, handled price checks/refunds, and answered customer inquiries with friendly service.
Customer Service Representative
AAA Western New York
08.2017 - 10.2017
- Logged & resolved 100+ customer inquiries daily using AAA systems, ensuring timely solutions and issue resolution.
- Boosted loyalty through proactive membership promotion and benefit education, increasing renewals and upsells.
- Handled high-volume calls in a fast-paced environment (150+ incoming/min) while maintaining composure and support quality.
Customer Care Representative
ABC Amega
03.2016 - 03.2017
- Defused high-volume customer concerns, resolving issues efficiently and boosting satisfaction.
- Maintained precise account records, logging all interactions and updates to support service accuracy.
- Coordinated multi-channel support, handling billing, orders, repairs, and account queries with empathetic communication.
Sales Associate
Marshall's
10.2015 - 01.2016
- Boosted sales through upselling strategies, product recommendations, and promotion education.
- Maintained visual merchandising standards, organizing displays to drive customer engagement and store appeal.
- Handled returns and exchanges professionally while assisting customers in finding suitable alternatives.
Sales Rep
Ann Taylor Loft
09.2011 - 01.2014
- Boosted revenue by securing new clients and optimizing existing account servicing.
- Exceeded sales targets through detailed product knowledge and relationship-building.
- Upsold and cross-sold effectively, increasing average transaction value and customer satisfaction.
Education
Fashion Merchandising
SUNY Buffalo State
Buffalo, NYRegents diploma - General studies
Mckinley high school
Buffalo, NYSkills
- Microsoft Office Suite: Advanced capabilities in Outlook, Excel, Word, and PowerPoint—including document editing and presentation design
- Adobe Acrobat: Advanced proficiency in editing, redacting, and managing PDFs with efficiency and precision
- Clerical & Data Entry: Highly accurate, fast-paced data entry; confident with scanning, filing (both mail and electronic), faxing and document management
- Administrative Operations: Skilled in coordinating daily tasks, managing calendars, supporting executives, and maintaining tight project workflows
Timeline
Customer Service Representative
Alexandria Professional LLC
11.2020 - Current
Legal Assistant
Gross Polowy LLC
04.2018 - 04.2020
Cashier
Wegmans Food Supermarkets Inc.
10.2017 - 05.2018
Customer Service Representative
AAA Western New York
08.2017 - 10.2017
Customer Care Representative
ABC Amega
03.2016 - 03.2017
Sales Associate
Marshall's
10.2015 - 01.2016
Sales Rep
Ann Taylor Loft
09.2011 - 01.2014
Fashion Merchandising
SUNY Buffalo State
Regents diploma - General studies
Mckinley high school
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