Danielle Moore
Fairfax,VA
Summary
Dynamic customer service professional with extensive experience at Drapers Steaks and Seafood, recognized for enhancing guest satisfaction through exceptional service and effective conflict resolution. Proven expertise in cash handling and team collaboration, consistently exceeding sales targets while fostering strong relationships with patrons to drive repeat business.
Overview
28
28
years of professional experience
1
1
Certification
Work History
Cashier
Goodwill of Greater Washington
12.2024 - Current
- Greeted customers entering store and responded promptly to customer needs.
- Welcomed customers and helped determine their needs.
- Worked flexible schedule and extra shifts to meet business needs.
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
- Built relationships with customers to encourage repeat business.
- Maintained a balanced cash drawer, ensuring accurate accounting at the end of each shift.
- Helped customers complete purchases, locate items, and join reward programs.
- Restocked and organized merchandise in front lanes.
- Assisted customers with returns, refunds and resolving transaction issues.
- Counted money in cash drawers at beginning and end of shifts to maintain accuracy.
- Stocked, tagged and displayed merchandise as required.
- Assisted customers with inquiries and provided exceptional service, resulting in positive feedback from shoppers.
- Resolved customer complaints professionally, leading to improved customer relations and loyalty.
- Handled multiple payment methods securely, minimizing discrepancies and potential losses.
- Answered questions about store policies and addressed customer concerns.
- Enhanced customer satisfaction by providing efficient and accurate cash transactions.
- Contributed to store success by maintaining high standards of cleanliness throughout the facility.
- Addressed customer needs and made product recommendations to increase sales.
- Mentored new employees on cashier duties and best practices, improving overall staff performance.
Server, Bartender, Supervisor, Manager
Drapers Steaks and Seafood
04.2021 - 04.2024
- Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
- Served food and beverages promptly with focused attention to customer needs.
- Worked with POS system to place orders, manage bills, and handle complimentary items.
- Collaborated with team members during busy shifts for efficient workflow and excellent guest experiences.
- Performed opening and closing duties, ensuring the dining area was prepared for seamless service transitions.
- Cultivated warm relationships with regular customers.
- Enhanced customer satisfaction by promptly attending to their needs and providing personalized service.
- Maintained a clean and orderly dining area for an enjoyable guest experience.
- Provided attentive service during high-volume periods without sacrificing attention to detail or guest rapport.
- Bussed and reset tables to keep dining room and work areas clean.
- Addressed customer complaints or concerns professionally, ensuring swift resolution and maintaining positive relationships.
- Assisted in training new hires, providing guidance on restaurant standards and best practices.
- Resolved customer complaints promptly and professionally to maintain positive reputation.
- Maintained clean and organized dining areas to uphold restaurant hygiene standards.
- Handled cash transactions accurately, contributing to balanced daily financial reports.
- Set positive tone for entire dining experience as first point of contact for incoming guests.
- Supported colleagues during peak hours, fostering a collaborative work environment that enhanced overall productivity levels.
- Followed health and safety protocols crucial for maintaining safe and sanitary environments for customers and staff.
- Developed strong rapport with regular customers through genuine hospitality efforts leading to repeat business.
- Increased sales with upselling techniques and thorough knowledge of menu items, specials, and promotions.
- Explained menu items and suggested appropriate options for food allergy concerns.
- Coordinated with kitchen staff to ensure timely delivery of orders, resulting in satisfied customers.
- Used slow periods to restock supplies, ice, trays, and delivery bags.
- Adhered to proper food handling procedures and safety guidelines for the well-being of guests and team members alike.
- Utilized communication practices with kitchen staff to deliver customer meals in timely manner.
- Implemented effective communication strategies between front-of-house and back-of-house staff for streamlined operations.
- Consistently met or exceeded performance goals related to sales targets, customer satisfaction ratings, and order accuracy.
Server, Bartender, Manager, Counter, Kitchen
Grotto Pizza
03.1997 - 02.2021
- Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
- Served food and beverages promptly with focused attention to customer needs.
- Worked with POS system to place orders, manage bills, and handle complimentary items.
- Collaborated with team members during busy shifts for efficient workflow and excellent guest experiences.
- Developed strong rapport with regular customers through genuine hospitality efforts leading to repeat business.
- Increased sales with upselling techniques and thorough knowledge of menu items, specials, and promotions.
- Explained menu items and suggested appropriate options for food allergy concerns.
- Coordinated with kitchen staff to ensure timely delivery of orders, resulting in satisfied customers.
- Used slow periods to restock supplies, ice, trays, and delivery bags.
- Adhered to proper food handling procedures and safety guidelines for the well-being of guests and team members alike.
- Utilized communication practices with kitchen staff to deliver customer meals in timely manner.
- Implemented effective communication strategies between front-of-house and back-of-house staff for streamlined operations.
- Consistently met or exceeded performance goals related to sales targets, customer satisfaction ratings, and order accuracy.
- Maximized table turnover rate by managing reservations and seating arrangements.
- Learned and followed local alcohol laws to keep restaurant compliant with regulations.
- Contributed to inventory management by monitoring stock levels.
- Utilized knowledge of menu to make recommendations, enhancing customer dining experience.
- Maintained cleanliness and organization in dining area, contributing to welcoming atmosphere.
- Increased sales by suggesting additional items like desserts and drinks based on customers' orders.
- Facilitated team-oriented atmosphere, assisting coworkers during rush periods to ensure smooth operations.
- Ensured accurate cash handling and processed transactions swiftly, contributing to restaurant's financial accuracy.
- Maintained high standards of personal appearance and hygiene, reflecting positively on establishment.
- Ensured customer satisfaction with detailed attention to special dietary needs and preferences.
- Built rapport with guests to enhance their dining experience and encourage return visits.
- Adapted to diverse customer needs, providing personalized service that increased guest satisfaction.
- Kept up with fast-paced environments, ensuring timely delivery of orders during peak hours.
- Managed inventory of dining supplies to prevent shortages during service.
- Enhanced team efficiency, collaborating effectively in high-pressure settings.
- Boosted repeat customer rates, remembered regular guests' preferences and greeted them by name.
- Assisted in planning and execution of special events, contributing to restaurant's reputation for hosting.
- Carried out complete opening, closing and shift change duties to keep restaurant working efficiently and teams ready to meet customer needs.
Education
Associate Degree - Business
Delaware Technical And Community College
Georgetown, DEDiploma -
Sussex Technical High-school
Georgetown, DE06.2002
Skills
- Customer service
- Customer assistance
- Work ethic and integrity
- Patience and empathy
- Time management skills
- Cash handling
- Cleaning and sanitizing
- Team collaboration
- Customer service excellence
- Reliability and punctuality
- Cash handling and management
- Written and verbal communication
- Cash register operation
- Customer relations
- Order taking
- Professionalism and courtesy
- Payment processing
- Product restocking
- Conflict resolution
- Product knowledge
- Refunds and exchanges
- Issue resolution
- Complex Problem-solving
- Cash drawer balancing
- POS system operations
- Payment collection
- POS systems
- Staff training
- ID verification
- Attention to detail
- Inventory management
- Inventory control
- Order packaging
- Decision making aptitude
- Daily reporting
- Product recommendations
- Reports and documents
- Staff mentoring
- Liquor regulations and compliance
- Liquor law compliance
- Spirit, wine, and beer expertise
- Multitasking and organization
- Empathy and patience
- Upselling techniques
- Hospitality and accommodation
- Dependability and reliability
- Honest and dependable
- Problem-solving
Certification
ABCC
ServSafe
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Timeline
Cashier
Goodwill of Greater Washington
12.2024 - Current
Server, Bartender, Supervisor, Manager
Drapers Steaks and Seafood
04.2021 - 04.2024
Server, Bartender, Manager, Counter, Kitchen
Grotto Pizza
03.1997 - 02.2021
Associate Degree - Business
Delaware Technical And Community College
Diploma -
Sussex Technical High-school
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