Danielle Mooring
Office Assistant/Store Manager
Kinston,NC
Summary
Hardworking and passionate job seeker with strong organizational skills eager to work. Ready to help team achieve company goals.
Strong leader and problem-solver.
I am a dependable person who is great at time management.
Overview
1
1
year of professional experience
1
1
year of post-secondary education
Work History
Office Assistant/Store Manager
Hope Restorations
Kinston , NC
08.2021 - 01.2023
- Supervised and evaluated staff to help improve skills, achieve daily objectives, and attain advancement.
- Responded to customer concerns, working with manager to significantly raise customer satisfaction ratings.
- Maintained positive customer relationships by responding quickly to customer service inquiries.
- Interviewed, hired, and trained staff associates and equipped to comply with company policies and procedures.
- Verified inventory counts remained within monthly tolerance levels and compiled financial data in compliance with budget.
- Provided weekly work schedules to employees to accommodate business demands and vacation requests.
- Processed payments for credit and debit cards and returned proper change for cash transactions.
- Managed opening and closing procedures and recommended changes to enhance efficiency of daily activities.
- Rotated merchandise and displays to feature new products and promotions.
- Walked through store areas to identify and proactively resolve issues negatively impacting operations.
- Reconciled daily sales transactions to balance and log day-to-day revenue.
- Analyzed customer feedback and implemented strategies to improve customer experience.
- Created and maintained safe and secure work environments for employees.
- Tracked employee attendance and punctuality, addressing repeat problems quickly to prevent long-term habits.
- Recruited, hired, and trained initial personnel, working to establish key internal functions and outline scope of positions for new organization.
- Handled problematic customers and clients to assist lower-level employees and maintain excellent customer service.
- Tracked trends and suggested enhancements to both challenge and refine company's product offerings.
- Trained and guided team members to maintain high productivity and performance metrics.
- Reported issues to higher management with great detail.
- Managed purchasing, sales, marketing and customer account operations efficiently.
- Monitored daily cash discrepancies, inventory shrinkage and drive-off.
- Observed each employee's individual strengths and initiated mentoring program to improve areas of weakness.
- Scheduled employees for shifts, taking into account customer traffic and employee strengths.
- Assisted in recruiting, hiring and training of team members.
- Trained new employees on proper protocols and customer service standards.
- Identified and qualified customer needs and negotiated and closed profitable projects with high success rate.
Education
GED -
Lenoir Community College
Kinston, NC 09.2008 - 06.2009
Skills
Microsoft Word and Excel
Timeline
Office Assistant/Store Manager
Hope Restorations
08.2021 - 01.2023
GED -
Lenoir Community College
09.2008 - 06.2009