Summary
Overview
Work History
Education
Skills
Timeline
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Danielle Mooring

Office Assistant/Store Manager
Kinston,NC

Summary

Hardworking and passionate job seeker with strong organizational skills eager to work. Ready to help team achieve company goals.

Strong leader and problem-solver.

I am a dependable person who is great at time management.

Overview

1
1
year of professional experience
1
1
year of post-secondary education

Work History

Office Assistant/Store Manager

Hope Restorations
Kinston , NC
08.2021 - 01.2023
  • Supervised and evaluated staff to help improve skills, achieve daily objectives, and attain advancement.
  • Responded to customer concerns, working with manager to significantly raise customer satisfaction ratings.
  • Maintained positive customer relationships by responding quickly to customer service inquiries.
  • Interviewed, hired, and trained staff associates and equipped to comply with company policies and procedures.
  • Verified inventory counts remained within monthly tolerance levels and compiled financial data in compliance with budget.
  • Provided weekly work schedules to employees to accommodate business demands and vacation requests.
  • Processed payments for credit and debit cards and returned proper change for cash transactions.
  • Managed opening and closing procedures and recommended changes to enhance efficiency of daily activities.
  • Rotated merchandise and displays to feature new products and promotions.
  • Walked through store areas to identify and proactively resolve issues negatively impacting operations.
  • Reconciled daily sales transactions to balance and log day-to-day revenue.
  • Analyzed customer feedback and implemented strategies to improve customer experience.
  • Created and maintained safe and secure work environments for employees.
  • Tracked employee attendance and punctuality, addressing repeat problems quickly to prevent long-term habits.
  • Recruited, hired, and trained initial personnel, working to establish key internal functions and outline scope of positions for new organization.
  • Handled problematic customers and clients to assist lower-level employees and maintain excellent customer service.
  • Tracked trends and suggested enhancements to both challenge and refine company's product offerings.
  • Trained and guided team members to maintain high productivity and performance metrics.
  • Reported issues to higher management with great detail.
  • Managed purchasing, sales, marketing and customer account operations efficiently.
  • Monitored daily cash discrepancies, inventory shrinkage and drive-off.
  • Observed each employee's individual strengths and initiated mentoring program to improve areas of weakness.
  • Scheduled employees for shifts, taking into account customer traffic and employee strengths.
  • Assisted in recruiting, hiring and training of team members.
  • Trained new employees on proper protocols and customer service standards.
  • Identified and qualified customer needs and negotiated and closed profitable projects with high success rate.

Education

GED -

Lenoir Community College
Kinston, NC
09.2008 - 06.2009

Skills

Microsoft Word and Excel

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Timeline

Office Assistant/Store Manager

Hope Restorations
08.2021 - 01.2023

GED -

Lenoir Community College
09.2008 - 06.2009

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Danielle Mooring Office Assistant/Store Manager