Danielle Mora

Deliver a personal and effortless member experience through speed, ease, accuracy and empathy. Contribute to Member Service by meeting current operational targets. Setting appropriate services, File a Claim MSR MSAT, After Call Survey, call containment, open adherence, and AHT. Specific targets on scorecard.

Greeted every guest with personable approach and provided
knowledgeable service.
Verified paperwork accuracy and checked for completion prior
to processing.
Organized, reviewed, and filed paperwork for secure
recordkeeping.
Developed and implemented registration policies, procedures
and timelines for smooth administration processes.
Upheld HIPAA regulations and standards for protecting patient
information.
Completed registration paperwork, verifying accurate patient
information.
Conducted quality improvement and customer satisfaction
surveys to evaluate patient care.
Explained form wording to patients to help each understand
information required.
Verified insurance benefits and obtained pre-authorizations
before any medical procedures were performed.
Operated standard office software applications to compile data
and prepare information and correspondence.
Collected copays and verified insurance coverage to complete
check-ins.

Adhered to company policies and scripts to consistently
achieve call-time and quality standards.
Achieved high satisfaction rating through proactive one-call
resolutions of customer issues.
Learned and maintained in-depth understanding of medical
information, providing knowledgeable responses to inquiring
patients.
Take 150+ calls daily scheduling patients with little to no
breaks in between, stay up to company standards with phone
call times
Work with dual screens as well as multitask listening to
patients while verify all demographic information was up to
date
Worked overtime when new doctors were brought to the
practice to verify all his/her patients were in the system and up
to date with knowledge about doctor switching to new practice.
Used EMR system as well as Microsoft Word and Excel on a

Answered multi-line phone system, routing calls, delivering
messages to staff and greeting visitors.
Executed record filing system to improve document
organization and management.
Scheduled office meetings and client appointments for staff
teams.
Sorted and distributed office mail and recorded incoming
shipments for corporate records.
Used EMR system to generate all medical record requests for
all of the company to send
Sat in on executive management meetings ro take minutes to
file for later use and for reference.
Provide secretarial support to me CEO/COO of San Antonio
Eye Center as well as preform duties to support the operational
department
Monthly order supplies for all 12 clinics