Danielle Morales

• Assists physicians with examinations, procedures, diagnostic studies, treatments, and dressings
• Manage patient flow, appointment scheduling and EMR documentation
• Prepare patients for examination and record accurate medical histories
• Patient education and counseling
• Visual acuity
• Performs ophthalmic testing, visual field testing, air tension testing, tonometry, pupil assessment, color vision testing, color vision, automatic refractors, lensometry, pachymetry, optical coherence tomography testing, Humphrey Visual Field, photographic imaging and corneal topography.
• Contact lens fitting assistance
• Instrument sterilization and maintenance.
• Keeps examining rooms clean, orderly, and well stocked with supplies
• Proficient in electronic medical record (EMR) charting
• Strong communication and patient rapport
• Educated patients on eye health, treatment options, and proper use of prescribed medications.
• Mentored junior technicians in best practices for patient interaction and equipment handling.
• Promoted eye health education by providing patients with informative materials on proper eyewear use, hygiene practices, and disease prevention strategies.
• Reduced patient wait times through prompt and efficient pre-examination procedures, ensuring a positive experience.
• Streamlined office workflow by efficiently managing patient schedules, appointments, and medical records.
• Provided hands-on training to new staff members on the proper use of ophthalmic equipment, ensuring consistent and accurate results within the practice.
• Developed strong rapport with patients from diverse backgrounds by adjusting communication style as needed for maximum understanding and comfort during their appointments.
• Explained pre- and post-operative procedures to patients and carefully reviewed surgical plans.
• Applied eye medications and drops to dilate pupils in preparation for examinations.
• Addressed IT issues by coordinating with tech support, minimizing downtime and maintaining operational efficiency.

• Assists physicians with examinations, procedures, diagnostic studies, treatments, and dressings
• Manage patient flow, appointment scheduling and EMR documentation
• Prepare patients for examination and record accurate medical histories
• Patient education and counseling
• Administers dilating agents for ophthalmic fundus examination
• Visual acuity
• Performs ophthalmic testing, visual field testing, air tension testing, tonometry, pupil assessment, color vision testing, color vision, automatic refractors, lensometry, pachymetry, optical coherence tomography testing, Humphrey Visual Field, photographic imaging and corneal topography.
• Instills dilation drops
• Completed Prior authorizations and prescription refill requests
• Contact lens fitting assistance
• Instrument sterilization and maintenance
• Ensured accuracy in diagnostic measurements by regularly calibrating ophthalmic instruments according to manufacturer guidelines.
• Keeps examining rooms clean, orderly, and well stocked with supplies
• Proficient in electronic medical record (EMR) charting
• Strong communication and patient rapport
• Followed all safety procedures in accordance with guidelines
• Educated patients on pre- and post-operative care instructions for eye surgeries.
• Mentored junior staff in best practices for patient interactions and technical procedures.
• Provided exceptional customer service to all patients, addressing concerns promptly and compassionately.
• Increased clinic efficiency by cross-training in administrative tasks, providing versatile support to team.

Type and prepare documents, maintain files.

• Coordinate with other departments for scheduling.
• Update and maintain office policies and procedures.
• Point of contact for staff, internal and external clients.
• Streamlined office procedures, resulting in improved workflow and reduced processing times.
• Managed correspondence and communication with clients, maintaining professional relationships.
• Developed and maintained filing systems, ensuring easy access to important documents.
• Answered multi-line phone system, routing calls, delivering messages to staff and greeting visitors.
• Addressed IT issues by coordinating with tech support, minimizing downtime and maintaining operational efficiency.
• Managed filing system, entered data and completed other clerical tasks.
• Managed phone and email correspondence and handled incoming and outgoing mail and faxes.

• Inbound customer service representative responsible for scheduling licensing examinations for select boards.
• Demonstrate patience, ensure customer satisfaction.
• Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.

• Inbound customer service representative that scheduled reservations for hotel chain.
• Provided information about hotel and amenities.
• Listen to customers questions and concerns and provided answers or responses.
• Ability to communicate clearly.
• Ensure customer satisfaction.
• Provided exceptional customer support through effective communication and problem-solving skills.
• Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.