Danielle Moreno

• Answered incoming calls and responded to customer inquiries.
• Managed office supplies inventory and placed orders when necessary.
• Assisted in the development of new administrative systems, procedures and policies.
• Maintained filing system for important documents such as contracts and invoices.
• Provided general administrative support to staff members.
• Organized special events such as company parties or trips for employees.
• Prepared reports on various projects for management review.
• Updated databases with new employee information, job changes and terminations.
• Performed data entry tasks into computer databases from paper documents.
• Developed spreadsheets to track project progress, budgets and other related data.
• Processed payroll information according to established guidelines.
• Monitored emails, sorted mail and distributed correspondence accordingly.
• Conducted research on requested topics using reliable sources.
• Supported departmental activities by providing clerical assistance as needed.
• Ensured that all paperwork was completed accurately before submission deadlines.
• Responded promptly to customer complaints in a professional manner.
• Followed up with customer accounts to resolve unpaid or past due accounts.
• Checked office stock to determine supply levels and maintain inventory.
• Monitored payroll, credit card purchases and invoicing to prevent financial errors.
• Maintained positive working relationship with fellow staff and management.
• Utilized document management system to organize company files, keeping up-to-date and easily accessible data.
• Displayed strong telephone etiquette, effectively handling difficult calls.
• Worked closely with human resources to support employee management and organizational planning.
• Assessed company operations for compliance with safety standards.
• Oversaw quality control to identify inconsistencies and malfunctions.
• Main point of contact and person in charge of working with parent company to resolve any and all issues and projects.
• Created and designed material(s) for consumers based on need and desire.
• Conducted consumer and public relations for the company.
• Identified needs of customers promptly and efficiently and resolved any and all inquiries and issues.
• Provided Notary Services for the company and general public.
• Overall provided a safe space for both employees and conusmers.

• Accurately operated a Scale Master to weigh materials and products, ensuring accuracy of weight measurements.
• Recorded all scale readings accurately into log books for tracking purposes.
• Completed daily reports detailing usage, maintenance activities, and any issues encountered during shift.
• Gave scale tickets to customers, signed waste manifests and documented incoming waste.
• Greeted customers, directed haulers and answered questions accurately.
• Maintained positive working relationship with fellow staff and management.
• Responsible for daily accounting functions, produce nightly reports, account for assigned daily cash, manage transactions with customers, provide customer service, operate computer functions such as Excel and spreadsheets, and run scales at the scale house.

• Maintained quality customer service and resolve customer complaints

• Recorded daily revenues using Excel, spreadsheets, and databases

• Communicated and interacted effectively with individuals at all levels of management

• Assisted supervisors in identifying and resolving problems

• Interacting with management, staff, and inmates within the Santa Fe County Adult Detention Facility. Coordinating daily and weekly activity with personal (inmates), management, and facility personal. Compiled weekly and monthly financial reports. Attended weekly meetings. And conducted inventory functions such as; ordering, restocking, inventorying, and clean up.
• Responsible for the operation of commissary for the Santa Fe County Adult Detention Facility and keeping communication open between the detention center and Summit Food Service.
• Developed relationships between Summit (Commissary) and suppliers
• Oversaw 3-9 employees
• Responsible for some Human Resource issues between the facility and inmates.
• Kept and open source of communication between staff, facility, clients, and company.