Summary
Overview
Work History
Education
Skills
Timeline
Generic

Danielle Morgan

Denton,TX

Summary

Dynamic professional with strong background in customer interactions and service solutions. Highly skilled in conflict resolution, communication, and problem-solving, ensuring customer satisfaction and loyalty. Effective team collaborator, adaptable to changing needs, and consistently focused on achieving results through efficient and empathetic service. Known for reliability and proactive approach to meeting customer and organizational goals.

Overview

10
10
years of professional experience

Work History

Sortation Associate

Amazon
11.2021 - Current
  • Increased productivity by working collaboratively with team members to meet deadlines.
  • Managed time effectively to prioritize tasks, maintain consistent productivity levels, and meet performance metrics.
  • Contributed to customer satisfaction by ensuring timely processing of urgent shipments.
  • Collaborated closely with other departments during peak season rush periods to ensure on-time deliveries for customers.

Life Insurance Agent

NFC Life
12.2021 - 06.2022
  • Participated in professional development opportunities such as training sessions and conferences to stay informed on best practices within the life insurance industry.
  • Attended continuing education courses and workshops to gain additional insurance industry knowledge.
  • Crafted clear, informative reports to explain life insurance policy features and benefits.
  • Developed comprehensive financial plans for clients, ensuring proper coverage and security for their families.

Prep Cook

Cotton Patch Cafe
04.2021 - 10.2021
  • Demonstrated strong multitasking abilities, managing multiple food stations simultaneously without compromising quality or speed.
  • Enhanced kitchen efficiency by maintaining a clean and organized workspace during busy shifts.
  • Contributed to a positive work atmosphere through effective communication and teamwork among staff members.
  • Supported the success of daily operations by assisting chefs with ingredient prep work as needed.

Back of House Trainer

Chipotle
04.2018 - 01.2021
  • Acted as a liaison between front-of-house staff and kitchen personnel to ensure smooth communication during busy service periods.
  • Provided constructive feedback during one-on-one meetings with employees, recognizing individual achievements while addressing areas requiring improvement promptly and effectively.
  • Delivered hands-on instruction in proper food handling techniques, storage practices, and equipment maintenance procedures to minimize risk of contamination or injury.
  • Increased overall customer satisfaction by monitoring dish quality control before leaving the kitchen area.

Writing Tutor

University of North Texas Health Science Center
08.2018 - 08.2020
  • Enabled non-native English speakers to overcome linguistic barriers by offering tailored instruction on grammar principles and vocabulary acquisition.
  • Contributed to the success of peer tutoring programs by serving as an approachable mentor who fostered collaboration, growth, and achievement among fellow tutors.
  • Improved overall readability of papers through careful revision focusing on clarity of expression combined with compelling language choices.
  • Maintained detailed records of student progress to track improvement over time and provide targeted assistance when needed.

Barista

Naranja Cafe
10.2016 - 03.2019
  • Maintained a clean and organized workspace for optimal productivity and safety.
  • Promoted a welcoming atmosphere by greeting customers with a friendly demeanor and promptly addressing their needs.
  • Pleasantly interacted with customers during hectic periods to promote fun, positive environment.
  • Contributed to a positive team environment through effective communication and collaboration with colleagues.
  • Managed time effectively to balance both front-of-house tasks and back-of-house responsibilities during busy periods.

Shift Leader

Thrifty's Food Mart
08.2015 - 08.2016
  • Trained new employees and delegated daily tasks and responsibilities.
  • Maintained a clean and safe work environment while ensuring all employees adhered to safety guidelines and protocols.
  • Completed cash and credit card transactions accurately using POS software.
  • Oversaw daily cash handling procedures, maintaining accurate records and minimizing discrepancies.

Education

Bachelor Of English - Writing And Rhetoric

University of North Texas
Denton, TX
05.2020

Diploma -

Clyde High School
500 N Hays Rd, Clyde, TX 79510
06.2016

Skills

  • Problem-solving skills
  • Customer support
  • Data entry
  • Verbal and written communication
  • Communicating with clients
  • Appointment scheduling
  • Customer relationship management
  • Logging call information
  • Interpersonal skills
  • Quality assurance

Timeline

Life Insurance Agent

NFC Life
12.2021 - 06.2022

Sortation Associate

Amazon
11.2021 - Current

Prep Cook

Cotton Patch Cafe
04.2021 - 10.2021

Writing Tutor

University of North Texas Health Science Center
08.2018 - 08.2020

Back of House Trainer

Chipotle
04.2018 - 01.2021

Barista

Naranja Cafe
10.2016 - 03.2019

Shift Leader

Thrifty's Food Mart
08.2015 - 08.2016

Bachelor Of English - Writing And Rhetoric

University of North Texas

Diploma -

Clyde High School

Similar Profiles

CREATE PROFILE
Danielle Morgan