Summary
Overview
Work History
Education
Skills
Timeline
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Danielle Chaudoin

Guntersville,AL

Summary

Successful at excelling in fast-paced, competitive banking environments. Great member service abilities paired with in-depth knowledge of bank products and services. Proficient in updating accounts, processing transactions and coordinating records.

Overview

6
6
years of professional experience

Work History

Teller

Redstone Federal Credit Union
07.2023 - Current
  • Assisted members with account inquiries, resolving issues promptly and professionally.
  • Improved member satisfaction by providing efficient and accurate transaction processing.
  • Increased cross-selling opportunities by identifying member needs and recommending appropriate banking products or services.
  • Contributed to a positive work environment by demonstrating professionalism, courteousness, and a strong work ethic.
  • Processed member transactions promptly, minimizing wait times.
  • Processed wide variety of transactions for personal and commercial members.
  • Assisted with training of new tellers on policies and procedures.
  • Cross-sold credit cards, loans and other bank products.

Loan Processor

Citizens Bank And Trust
06.2022 - 06.2023
  • Created loan documents for lenders for all consumer and commerical non real estate loans.
  • Implemented effective strategies for resolving loan application issues or discrepancies.
  • Built positive relationships with lenders to ensure timely processing of loans.
  • Displayed excellent attention to detail when entering loan information into the system.
  • Verified that all required documentation was received before submitting the file for final approval.
  • Applied for titles to add company's lien and or transfer title to borrowers name on auto secured loans.

Universal Banker

Citizens Bank And Trust
08.2021 - 06.2022
  • Assisted customers with deposits, withdrawals, and check cashing services in a friendly and efficient manner.
  • Updated account information for customers when requested, including address changes or name modifications.
  • Identified fraudulent activity on accounts and took appropriate actions as needed.
  • Ensured that all customer data was kept confidential according to bank policy standards.
  • Balanced cash drawer daily at the end of each shift to ensure accuracy.
  • Developed strong customer relationships by providing excellent customer service and responding to inquiries promptly.

Financial Relationship Consultant

Regions Bank
05.2018 - 08.2021
  • Opened, closed, and updated accounts for customers.
  • Educated customers on features and benefits of banking products and services.
  • Developed and maintained strong customer relationships, providing exceptional service and advice.
  • Processed customer loan applications in accordance with bank policy.
  • Maintained friendly and professional customer interactions.
  • Referred customers to other banking departments for specialized services.
  • Cross-sold credit cards, loans and other bank products.
  • Balanced teller drawer daily

Education

High School Diploma -

Thompson High School
Alabaster, AL
05.2010

Skills

  • Member Relationship Building
  • Strong Work Ethic
  • Goal-oriented focus
  • Products and Services Knowledge

Timeline

Teller

Redstone Federal Credit Union
07.2023 - Current

Loan Processor

Citizens Bank And Trust
06.2022 - 06.2023

Universal Banker

Citizens Bank And Trust
08.2021 - 06.2022

Financial Relationship Consultant

Regions Bank
05.2018 - 08.2021

High School Diploma -

Thompson High School

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Danielle Chaudoin